AE

Ahmed said Elshref

team leader - customer service & sales at nahdi pharmacies

Riyadh, Saudi Arabia

Work Experience

  • team leader - customer service & sales

    nahdi pharmacies

    Apr 2022 - Present -3 yrs, 2 months

    Saudi Arabia

    • Job Details:led a team of 10+ staff ensuring high service standards and operational efficiency. trained new hires and conducted onboarding sessions to support service quality. reduced customer wait time by 20% through workflow enhancements. increased customer satisfaction score by 15% within 6 months. produced weekly kpi and performance reports using excel and power bi.

  • import office manager / assistant manager

    private import office

    Egypt

    • Job Details:oversaw international supplier coordination and logistics operations. led customs clearance processes ensuring full compliance with trade laws. improved import efficiency by automating excel tracking tools. reduced delivery delays by 25% with optimized inventory planning.

    • Skills

    • Power BI
    • Inventory Control
    • Customer Service
    • Logistics
    • Microsoft Excel (Advanced)
    • google sheets
    • outlook
    • Dashboard creation
    • KPI tracking
    • workflow optimization
    View More

    Languages

    • Arabic

      Fluent

    • English

      Fluent
    Share this Profile