Ahmed Saeed Otaiwi Joudar

senior sales & automation consultant

• Job Details:ranked among the top eu performers in both technical support and sales (at&t fiber internet and advanced home phone). promoted to lead automation and sales enablement projects across slovakia, czech republic, and the united states. developed power platform tools to automate reporting, track kpis, and drive business insights. trained regional teams and presented performance insights to senior management.

backoffice technical analyst & automation lead

• Job Details:handled complex customer cases and high-level escalations for at&t us operations. created end-to-end automation systems for call tracking, credit cases, and agent tools. delivered team-wide presentations and trained frontline teams across the region. recognized for consistent delivery of technical innovations and support excellence.

technical support & sales representative

• Job Details:delivered tier-1 and tier-2 technical support to us-based customers. actively contributed to retention and upselling, exceeding sales targets. developed internal documentation and participated in agent mentoring.