Basic Info

Ahmed Ragaa

4 years

Riyadh, Saudi Arabia

Bachelor's Degree

Experienced

Work Experience

Cloud Systems Engineer at Detecon Al Saudia Ltd

Experience Details

Cloud Systems Engineer

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Detecon Al Saudia Ltd (multinational)

Saudi Arabia

More than 1000 employees

Computer and Network Security , Information Technology Services

N/A

Feb 2015 to present (1 year 10 months)
Senior Technical Support Engineer at IBM

Experience Details

Senior Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

-proactively stay up to date with all the latest technologies concerning Cisco products and theunderlying technologies and dissipate this knowledge to the other engineers.
-Providing Remote Customer Support to Mobily Staff
-Guide the team members on technical front such as (impact analysis, documentation, testing etc.)
-Deploying, packaging, testing, license management, migration of office products
 Handling customer's request to do administration tasks
 Solve Support Cases Regarding Data and Voice Networks


Company Details

IBM (multinational)

Cairo, Egypt

N/A

Computer Hardware, Computer Software, Information Technology Services

www.ibm.com

May 2013 to Feb 2015 (1 year 9 months)
VOIP/IPCC System Engineer at IST Networks

Experience Details

VOIP/IPCC System Engineer

IT/Software Development

Experienced (Non-Manager)

-Solve support cases for Voice Networks.
-Handling customer's request to do administration tasks.
-Dealing with Call Managers, Voice Gateways and ICM.
-Proactively stay up to date with all the latest technologies concerning Cisco products and theunderlying technologies and dissipate this knowledge to the other engineers.
-Update and follow the Know Error Data Base.
-Gain support from Cisco TAC as a 3rd level of support.
-Update client with up to date information in case resolution process.
-Support some voice recording apps like Etalk Qfiniti and VPI.
-Creating technical reports for Zendesk to follow up with all current tickets and its assigned engineer.
-Installation for UCCX Cisco Unified Contact Center Express.
UCCE (CVP, ICM, VG) installation and support


Company Details

IST Networks (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services

www.istnetworks.com/‎

Feb 2012 to May 2013 (1 year 2 months)
Network Administrator at Etisal International

Experience Details

Network Administrator

Customer Service/Support

Experienced (Non-Manager)

Maintain & Insure The Stability Of the Network and solve all the problems Related to date Networks
Supported Projects :-

Etisalat Egypt
Etisalat Offshoring "UAE"
Toshiba el Araby
Mobily KSA
Artok Egypt


Company Details

Etisal International (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

www.etisal-int.com/‎

Jan 2011 to Feb 2012 (1 year 1 month)

Education

communication & electronics bachelor's degree in communication & electronics

Education Details

communication & electronics bachelor's degree

communication & electronics

Al-Shorouk Academy, Egypt

Not specified

N/A

N/A

Al-Shorouk Academy
2005 - 2011

Certifications

CCNA
Feb 2012

Certificate details

CCNA

Feb 2012

925 out of 1000

N/A

N/A

Cisco

N/A

Certificate details

Intel Retail Edge Certified Profissional

Mar 2014

N/A

N/A

N/A

Intel

N/A

Certificate details

Intel Retail Edge Certified Associate

Jan 2014

N/A

N/A

N/A

N/A

Certificate details

Intel Retail Edge Certified Specialist

Feb 2014

N/A

N/A

N/A

N/A

Certificate details

Project Manager Professional

Dec 2014

N/A

N/A

N/A

PMI

N/A

Certificate details

VCA-Data Center Virtulization

Sep 2013

N/A

N/A

N/A

Vmware

N/A

VCA-Cloud
Sep 2013

Certificate details

VCA-Cloud

Sep 2013

N/A

N/A

N/A

Vmware

N/A

Certificate details

VCA-Workforce Mobility

Sep 2013

N/A

N/A

N/A

Vmware

N/A

Training and Courses

Training/Course Details

CCNA-Voice

May 2012

Self Study

N/A

Training/Course Details

MCSE

Jul 2007

EMCO Training Center

N/A

Training/Course Details

CCNP-Voice

Mar 2014

Self Study

N/A

Training/Course Details

Project Manager Profissional Diploma PMP

Dec 2014

RITI

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCCNACCNA-VoiceCCNP-VoiceCiscoCloud Systems EngineerCommunication & ElectronicsComputer And Network SecurityComputer HardwareComputer SoftwareConsumer ServicesCustomer ServiceDetecon Al Saudia LtdEnglishEtisal InternationalFlexibleHard WorkerIBMIPCC Impementation & SupportIST NetworksITIT Technical SupportInformation Technology ServicesInnovativeIntel Retail Edge Certified AssociateIntel Retail Edge Certified ProfissionalIntel Retail Edge Certified SpecialistLeaderMCSEMicrosoft OfficeMicrosoft System EngineeringNetwork AdministrationNetwork AdministratorProject Manager ProfessionalProject Manager Profissional Diploma PMPSenior Technical Support EngineerSoftware DevelopmentSupportTeam PlayerVCA-CloudVCA-Data Center VirtulizationVCA-Workforce MobilityVMWareVOIP System EngineeringVOIP/IPCC System EngineerWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Medium

:

1-3 years

CCNA

CCNA

: Expert

: Extreme - I love it!

:

1-3 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

1-3 years

VMWare

VMWare

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Advanced

: Extreme - I love it!

:

1-3 years

MCSE

MCSE

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

IT Technical Support

IT Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft system engineering

Microsoft system engineering

: Expert

: Extreme - I love it!

:

1-3 years

IPCC impementation & Support

IPCC impementation & Support

: Expert

: Extreme - I love it!

:

1-3 years

Network administration

Network administration

: Advanced

: Extreme - I love it!

:

1-3 years

VOIP system engineering

VOIP system engineering

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Flexible / Adaptive, Innovative, Team Player

Online Presence

https://www.facebook.com/eng.ahmed.amr?ref=tn_tnmn

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