Basic Info

Ahmed Kamel

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Group CRM manager at Andalusia for medical services

Experience Details

Group CRM manager

Customer Service/Support

Manager

N/A


Company Details

Andalusia for medical services

Egypt

501-1000 employees

Healthcare and Medical Services

N/A

Sep 2016 to present (1 year 3 months)
Customer service and support manager at Abo ghaly motors

Experience Details

Customer service and support manager

Sales/Retail

Manager

Manage the call center in terms of hiring and termination.
process and procedures.
setting rules and violations


Company Details

Abo ghaly motors

Cairo, Egypt

More than 1000 employees

Automotive

N/A

Nov 2013 to Sep 2016 (2 years 10 months)
Sales Supervisor at TAIBA Medical Care

Experience Details

Sales Supervisor

Medical/Healthcare

Manager

N/A


Company Details

TAIBA Medical Care

Cairo, Egypt

101-500 employees

Insurance

N/A

Sep 2012 to Oct 2013 (1 year 1 month)
Customer service Team leader at Raya contact center

Experience Details

Customer service Team leader

Sales/Retail

Manager

N/A


Company Details

Raya contact center (multinational)

Cairo, Egypt

N/A

Outsourcing/Offshoring

N/A

Jan 2011 to Aug 2012 (1 year 7 months)
Offshore supervisor at ECCO

Experience Details

Offshore supervisor

Sales/Retail, Operations/Management, Customer Service/Support

Manager

N/A


Company Details

ECCO

Cairo, Egypt

N/A

Business Services - Other

N/A

Jan 2008 to Dec 2010 (2 years 11 months)

Achievements


Targets were achieved during working in sales field. I was achieving the company mission and vision in the managerial level.

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting, business administration

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
2002 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

abdel aziz al-soud language school

Egypt

2001

A / Excellent / 85 -100%

N/A

abdel aziz al-soud language school
2001

Certifications

Certificate details

Ms office certificate

Jul 2003

N/A

N/A

N/A

Military service institution

N/A

Training and Courses

Training/Course Details

soft skills

Oct 2008

ICT

N/A

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyticalArabicAutomotiveBusiness AdministrationBusiness DevelopmentBusiness Services - OtherBusiness-orientedClient Relationship ManagementCustomer SatisfactionCustomer ServiceCustomer Service And Support ManagerCustomer Service Team LeaderEnglishFootballGroup CRM ManagerHealthcare And Medical ServicesInsuranceInteractiveInternetManagementMedicalMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMs OfficeMs Office CertificateNegotiatorOffshore SupervisorOffshoringOperationsOracleOutsourcingPlaystationRaya Contact CenterRetailSAPSalesSales PassionSales SupervisorSoft SkillsSupportTeam PlayerTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Ms office

Ms office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

Oracle

Oracle

: Intermediate

: High

:

1-3 years

SAP

SAP

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

sales

sales

: Expert

: Extreme - I love it!

:

More than 7 years

customer service

customer service

: Expert

: Extreme - I love it!

:

5-7 years

operations

operations

: Advanced

: Extreme - I love it!

:

More than 7 years

Client Relationship Management

Client Relationship Management

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Business-oriented, Negotiator, Interactive, Team Player

Online Presence

Ahmed Rafea KamelAhmed Rafea Kamel

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