Basic Info

Ahmed rady

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IP Backbone Senior DCO Engineer at Ericsson

Experience Details

IP Backbone Senior DCO Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

IP Backbone Senior DCO Engineer


Company Details

Ericsson

Smart Village. Giza, Egypt

More than 1000 employees

Telecommunications

http://www.ericsson.com/eg

Feb 2016 to present (10 months)
Network Engineer - [Enterprise Technical Support Level 1] at NOOR Data Network

Experience Details

Network Engineer - [Enterprise Technical Support Level 1]

Engineering - Telecom/Technology

Entry Level

- Handling tickets for corporate customers problems over phone or via email.
- Troubleshooting MPLS L2/L3 VPN customer problems and providing efficient solution.
- Lead technicians for solving customer physical line problems.
- Isolate customer problem and handle escalations procedures to appropriate team.
- Providing technical assistance for customer internal problems.
- Configuring and troubleshooting for various types of CPE devices.
- Place and modify configuration on Service Provider Devices to resolve customer problems.
- Proactive monitoring, analysis and troubleshooting of Service Provider network devices and services.
- Working on various devices:
ATM/Ethernet/IP DSLAMs [Zhone - Paradyne - Zyxel - Huawei]
Modems [Patton - Paradyne - Zhone - Zyxel - Aethra]


Company Details

NOOR Data Network

Nasr City, Cairo, Egypt

More than 1000 employees

Internet/E-commerce

http://www.noor.net/

Feb 2015 to Feb 2016 (1 year)
Technical support UPQ at TEdata

Experience Details

Technical support UPQ

Customer Service/Support

Entry Level

N/A


Company Details

TEdata (multinational)

Cairo, Egypt

501-1000 employees

Internet/E-commerce

Tedata. net

Nov 2014 to Feb 2015 (3 months)
Ist at Resala (student activity)

Experience Details

Ist

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Resala (student activity)

Cairo, Egypt

N/A

May 2008 to Apr 2013 (4 years 11 months)

Achievements


IP Backbone Senior FM Engineer at Ericsson


ETS1


technical support


orphans clothes day
et3am


CCNA networking Technical support UP Q CCTV cameras Access controls CCNA security BGP MPLS Frame Relay

Education

Bachelor's Degree in communication

Education Details

Bachelor's Degree

communication, network, electronics

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mobarak

Egypt

2008

A / Excellent / 85 -100%

N/A

Mobarak
2008

Certifications

C++
Jun 2011

Certificate details

C++

Jun 2011

100 out of 100

N/A

N/A

hi tech

N/A

Matlab
Jun 2012

Certificate details

Matlab

Jun 2012

100 out of 100

N/A

N/A

hi tech

N/A

Certificate details

CCNA R&SW; cisco certified

May 2015

100 out of 100

N/A

N/A

Cisco

N/A

Certificate details

CCNP Routing Cisco Certified #Cisco ID: CSCO1279656

May 2016

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

CCNA Cisco Certified

Jun 2013

Cisco

CCNA Cisco Certified

Training/Course Details

Technical support up q(ibs)

Mar 2015

TEDATA

N/A

Training/Course Details

matlab

Jun 2012

hi tech

N/A

c++ at hi tech
May 2012

Training/Course Details

c++

May 2012

hi tech

N/A

Training/Course Details

CCNA Security

Jul 2015

self study

N/A

Training/Course Details

CCNP Routing

Feb 2015

self study

N/A

Training/Course Details

BGP

Jan 2015

self study

N/A

Training/Course Details

MPLS

Jan 2015

self study

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBGPC++CCNA R&SW; Cisco CertifiedCCNA Cisco CertifiedCCNA SecurityCCNPCCNP RoutingCCNP Routing Cisco Certified #Cisco ID: CSCO1279656CCTVCiscoCommunicationCreativeCustomer ServiceE-commerceEgyption FoodElectronicsEngineeringEnglishFlexibleHard WorkerIP Backbone Senior DCO EngineerInternetIstLeadingMPLSMatlabMicrocontrollerMicrosoft OfficeMicrosoft Visual StudioNetworkNetwork Engineer - [Enterprise Technical Support Level 1]Networking CCNaOrganizerReadingSearchSocialSpending Good TimeSupportSwimmingTEdataTechnical SupportTechnical Support UPQTechnical Support Up Q(ibs)TelecommunicationsWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

MPLS

MPLS

: Expert

: Extreme - I love it!

:

1-3 years

BGP

BGP

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Engineering

Engineering

: Expert

: Extreme - I love it!

:

5-7 years

C++

C++

: Expert

: Extreme - I love it!

:

3-5 years

Cisco

Cisco

: Expert

: Extreme - I love it!

:

1-3 years

CCNP

CCNP

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Visual Studio

Microsoft Visual Studio

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Technical support

Technical support

: Expert

: Extreme - I love it!

:

Less than 1 year

Networking CCNa

Networking CCNa

: Expert

: Extreme - I love it!

:

1-3 years

CCNP Routing

CCNP Routing

: Expert

: Extreme - I love it!

:

1-3 years

BGP

BGP

: Expert

: Extreme - I love it!

:

1-3 years

network

network

: Expert

: Extreme - I love it!

:

1-3 years

CCTV

CCTV

: Intermediate

: Medium

:

Less than 1 year

microcontroller

microcontroller

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Creative, Organizer, Flexible / Adaptive, Social

Online Presence

https://www.linkedin.com/profile/view?id=389115953&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/ahmed.rady.355

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