Basic Info

Ahmed Nagah

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Specialist at Future Group Translations

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

Configure applications, system software, hardware, network and
local peripherals; diagnose and resolve various equipment
problems. Plan and undertakes scheduled maintenance
upgrades , Communicate with staff either face-to-face or over
the telephone to help set up systems or resolve issues and
Assist with on-boarding of new users, install, test and configure
new workstations, peripheral equipment and software .
• Prioritize and manages many open cases at one time.
• Troubleshoot network problems, diagnoses and solves
hardware or software faults.
• Document troubleshooting and problem resolution steps
• Assist IT team on purchasing administration


Company Details

Future Group Translations (multinational)

Cairo, Egypt

501-1000 employees

Translation and Localization

http://f-g.com/

Mar 2017 to present (4 months)
IT Help Desk at Aria System

Experience Details

IT Help Desk

IT/Software Development

Experienced (Non-Manager)

Administration and Troubleshooting Network problems With
Software Development Issus, Deliver service and support to
end-users using and operating automated call distribution phone
software, via remote connection or over the Internet.
Diagnose and resolve technical hardware and software issues,
Inform management of recurring problems and escalate
situations requiring urgent attention, Provide maintenance,
support Purchase the Company’s PCs, printers, servers, and
Network related equipment, Tasks include end user support, and
Respond to requests for Technical assistance in person, via Skype,
Email.


Company Details

Aria System (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Aug 2016 to Apr 2017 (8 months)
Technical Support at TEDATA

Experience Details

Technical Support

Customer Service/Support

Entry Level

Dealing With internet service Customers and
Troubleshooting Technical Issues with them, Interact with
customers to provide and process information in response
to inquiries, concerns, and requests about products and
services; Utilize Ticketing system to reflect the status of all
pending or resolved complaints Problems according to the
escalation process , Follow up and make scheduled call
backs to customers When necessary .


Company Details

TEDATA

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

N/A

May 2016 to Aug 2016 (3 months)
IT Technical Support (intern) at Ahram Security Group

Experience Details

IT Technical Support (intern)

IT/Software Development

Entry Level

N/A


Company Details

Ahram Security Group

Cairo, Egypt

101-500 employees

Architectural and Design Services

N/A

Jul 2015 to Sep 2015 (2 months)

Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

thebes academy for engineering, Egypt

B / Very Good / 75 - 85%

N/A

N/A

thebes academy for engineering
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ebrahyma

Egypt

2012

A / Excellent / 85 -100%

N/A

Ebrahyma
2012

Certifications

Certificate details

CCNA Routing And Switching

Mar 2015

930 out of 1000

N/A

CSCO12731105

N/A

Training and Courses

MCSA 2012 at YAT
Feb 2016

Training/Course Details

MCSA 2012

Feb 2016

YAT

N/A

Training/Course Details

Exchange Mail Server 2013

May 2016

YAT

N/A

Training/Course Details

Linux

Jun 2016

Self Study

N/A

Training/Course Details

TMG 2010 & Sophos

May 2016

Self Study

Still Studying

Training/Course Details

VShpher Virtulization & System Center (Awareness)

Feb 2017

Self Study

N/A

Training/Course Details

SQL SERVER 2008 & Voip Services

May 2017

Self Study

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

?WikipediaArchitectural And Design ServicesAria SystemCCNA Routing And SwitchingComputer ScienceCustomer ServiceE-commerceEnglishExchange Mail Server 2013Future Group TranslationsITIT Help DeskIT SpecialistIT Technical SupportInformation TechnologyInformation Technology ServicesInternetLinuxMCSA 2012Microsoft OfficePlannerPresentation SkillsProblem SolverSQL SERVER 2008 & Voip ServicesSocialSocial NetworkSoftware DevelopmentSportSupportSupportiveTMG 2010 & SophosTeam PlayerTechnical SupportTranslation And LocalizationVShpher Virtulization & System Center (Awareness)

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

Less than 1 year

Internet

Internet

: Expert

: High

:

1-3 years

Fields of Expertise

IT

IT

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Intermediate

: High

:

Less than 1 year

Key Skills

Planner, Problem Solver, Social, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/ahmed-nagah-564432125/

Like ahmed`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.