Basic Info

Ahmed nagah

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support at TE Data

Experience Details

Technical Support

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

Utilize the trouble ticketing system to reflect the status of all the
pending/resolved
complaints .
Escalate unsolved problems according to the escalation
procedures .


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

May 2016 to present (7 months)
IT Specialist at Aria System

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

Administration and Troubleshooting Network problems With
Software Development Issus , Diagnose and resolve technical
hardware and software issues , Inform management of
recurring problems and escalate situations requiring urgent
attention , Provide maintenance , support , Purchase the
Company’s PCs, printers, servers, and related equipment.
Tasks include end user support, and performing PC
maintenance, upgrades and configurations, Respond to
requests for technical assistance in person, via Skype, Email


Company Details

Aria System

Cairo, Egypt

101-500 employees

Information Technology Services

https://www.ariasystems.com/

Sep 2016 to present (3 months)
Technical Support at AHRAM Security Systems

Experience Details

Technical Support

IT/Software Development

Experienced (Non-Manager)

Utilize the trouble ticketing system to reflect the status of all the
pending/resolved
complaints .
Escalate unsolved problems according to the escalation
procedures


Company Details

AHRAM Security Systems

Cairo, Egypt

501-1000 employees

Security and Surveillance

N/A

Jan 2015 to Feb 2016 (1 year 1 month)

Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

thebes academy for engineering, Egypt

B / Very Good / 75 - 85%

N/A

N/A

thebes academy for engineering
2012 - 2016

Certifications

Certificate details

CCNA Routing And Switching

Mar 2015

930 out of 1000

N/A

CSCO12731105

N/A

Training and Courses

MCSA 2012 at YAT
Feb 2016

Training/Course Details

MCSA 2012

Feb 2016

YAT

N/A

Training/Course Details

Exchange Mail Server 2013

May 2016

YAT

N/A

Linux at YAT
Jun 2016

Training/Course Details

Linux

Jun 2016

YAT

N/A

Training/Course Details

TMG 2010 Fire Wall

May 2016

YAT

Still Studying

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

?WikipediaCCNA Routing And SwitchingComputer ScienceCustomer ServiceEnglishExchange Mail Server 2013ITIT SpecialistInformation TechnologyInformation Technology ServicesInternetLinuxMCSA 2012Microsoft OfficePlannerPresentation SkillsProblem SolverSecurity And SurveillanceSocialSocial NetworkSoftware DevelopmentSportSupportSupportiveTMG 2010 Fire WallTeam PlayerTechnical Support

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: High

:

1-3 years

Presentation Skills

Presentation Skills

: Intermediate

: Medium

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

IT

IT

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Problem Solver, Social, Team Player, Supportive

Online Presence

https://www.facebook.com/meko.castelo.71

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