Basic Info

Ahmed Nagah

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Specialist at Future Group Translations

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

* Administration and Troubleshooting Network Problems Issues
In Additional to Assessing infrastructure on a Regular Basis to
Ensure It Continues To Meet Necessary Demands.

*Deliver Service and Support to End-Users Using and
Operating Automated Call Distribution Phone Software, via
Remote Connection or over the internet.

*Offer Suggestions for Possible Upgrades and changes within
the IT Department.

*Prioritize and manage many open cases at one Time

*Assist IT team on Purchasing Administration.


Company Details

Future Group Translations (multinational)

Cairo, Egypt

501-1000 employees

Translation and Localization

http://f-g.com/

Oct 2016 to present (1 year 3 months)
IT Help Desk at Aria System

Experience Details

IT Help Desk

IT/Software Development

Experienced (Non-Manager)

* Diagnose and Resolve Technical Hardware and Software
issues and inform Management of Recurring Problems to
Escalate Situations Requiring urgent Attention.

* Analyze and Monitoring Computer Systems in the Network .

* Recommend Process improvements to Ensure System
Reliability, Scalability , Security, integrity and Performance .

* Conduct IT Related Training to New Hires, users and
Technical teams as needed.


* Work in Compliance with Department Safety and Quality
Standards.


Company Details

Aria System (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Feb 2016 to Oct 2016 (8 months)
IT Technical Support (intern) at Ahram Security Group

Experience Details

IT Technical Support (intern)

IT/Software Development

Entry Level

N/A


Company Details

Ahram Security Group

Cairo, Egypt

101-500 employees

Architectural and Design Services

N/A

Jul 2015 to Sep 2015 (2 months)

Achievements


HMS Graduation Project Building Model for Enterprise Network Connection Many Branches of the Hospital. *Making Ability for all Patients to Book Rooms in Any Hospital in any Time Throughout Web System. *Using and Customizing New NFC Technology for Payment and Attendance for the Employees in the Hospital.

Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

thebes academy for engineering, Egypt

B / Very Good / 75 - 85%

N/A

N/A

thebes academy for engineering
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ebrahyma

Egypt

2012

A / Excellent / 85 -100%

N/A

Ebrahyma
2012

Certifications

Certificate details

CCNA Routing And Switching

Mar 2015

930 out of 1000

N/A

CSCO12731105

N/A

Training and Courses

MCSA 2012 at YAT
Feb 2016

Training/Course Details

MCSA 2012

Feb 2016

YAT

N/A

Training/Course Details

MCSE (Exchange Mail Server 2013)

May 2016

YAT

N/A

Training/Course Details

RHCE

Jun 2016

Self Study

N/A

Training/Course Details

TMG 2010 & Sophos

May 2016

Self Study

Still Studying

Training/Course Details

VSphere 5.5

Feb 2017

Self Study

N/A

Training/Course Details

SQL SERVER 2008 & Voip Services

May 2017

Self Study

N/A

Jobseeker photo

Profile Skills and Keywords

?WikipediaArchitectural And Design ServicesAria SystemCCNA Routing And SwitchingComputer ScienceCustomer ServiceEnglishFuture Group TranslationsGermanITIT Help DeskIT SpecialistIT Technical SupportInformation TechnologyInformation Technology ServicesInternetMCSA 2012MCSE (Exchange Mail Server 2013)Microsoft OfficePlannerPresentation SkillsProblem SolverRHCESQL SERVER 2008 & Voip ServicesSocialSocial NetworkSoftware DevelopmentSportSupportiveTMG 2010 & SophosTeam PlayerTranslation And LocalizationVSphere 5.5

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

Less than 1 year

Internet

Internet

: Expert

: High

:

1-3 years

Fields of Expertise

IT

IT

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Intermediate

: High

:

Less than 1 year

Key Skills

Planner, Problem Solver, Social, Team Player, Supportive

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