Basic Info

Ahmed El Sayed

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Supervisor, Enterprise Project Manager at Orange

Experience Details

Senior Supervisor, Enterprise Project Manager

Project/Program Management

Experienced (Non-Manager)

• Manage and deliver customer’s projects according to contract; to ensure its delivery on time, in scope and within budget. This includes acquiring resources and coordinates the efforts of stakeholders and third-party contractors.
• Handle project delivery on time compared to the project scope and contract to meet customer expectations.
• Review the signed contract with the customer to verify project scope and to make sure everything is clear.
• Monitor and control project based on methodologies and standards to determine weaknesses & conflicts and suggests solutions.
• Negotiate with other department's functional managers to acquire the required resources to deliver projects.
• Monitor and control project according to the plan to determine weaknesses and conflicts and suggests solutions.
• Facilitate & lead customer and stakeholders meetings to review performance and discusses successes, concerns and issues along project lifecycle.
• Recommend corrective and preventive actions along the project life cycle to remove any obstacles that might appear along the way till project closure.
• Verify with finance team that contract revenue is booked and start billing cycle once project is closed.
• Create a knowledgebase for each project and update organizational process assets to have historical information for future use.


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.orange.eg

Nov 2015 to present (1 year 1 month)
Supervisor, Technical Corporate Support at Mobinil

Experience Details

Supervisor, Technical Corporate Support

Engineering - Telecom/Technology, Customer Service/Support

Experienced (Non-Manager)

• Act as a third level escalation point and technical reference for the Engineers and guide during any higher technical issue.
• Acting as a project manager for LINK’s internal projects related to enhancing enterprise customer’s solutions & support cycle.
• Acting as 3rd level of escalation for multinational customers and global connectivity partners during support cycle
• Analyse warehouse reports of enterprise support cycle hardware inventory to keep up enough stock counts of all hardware types to support our customers properly.
• Communicate with vendors to report and solve product’s problems.
• Interviewing new candidates.
• Plan training and orientation for the new comers of the team to facilitate good understanding of their main tasks and cross training inside the team to Increase and enhance the technical level/knowhow.
• Responsible for creating reports on monthly basis for overall support cycle performance (MTTR / MTBF / etc…) and also number of cases per each customer with full analysis about problems and troubleshooting actions and communicate it with technical support manager.
• Set meetings with enterprise customers to discuss problems they faced during support cycle and to enhance their support cycle performance and provide customers with incident reports including (Reason for outage, down time, troubleshooting actions and any recommendations to enhance performance).
• Set work priorities to keep up the team performance.
• Communicate regularly with Network Design & Development team about new products and technologies to enhance support cycle and customers’ services.
• Coordinate with all teams involved in support cycle (Call Center, Backbone NOC, Core Team, Network Design & Development, Network Service Operation, Warehouse, Transportation, Technicians,….etc.) to design / maintain and signoff the workflows for the identification and resolution of hardware, software, communications, and networking problems related to enterprise customers for the purpose of providing exceptional customer service that exceeds their expectations.
• Monitor daily attendance and punctuality of the team.
• Monitor the overall performance for the team members during support cycle through day to day operations and through monthly reports evaluating each one (number of handled cases / personal MTTR / performance for direct assigned tasks / etc..) and communicate it with technical support manager.
• Follow up with Governmental relation team any escalated and critical issues within Telecom Egypt teams to solve problems of our enterprise customers.


Company Details

Mobinil (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Internet/E-commerce

www.mobinil.com

Jun 2009 to Nov 2015 (6 years 5 months)
Solution Provisioning Engineer at LINKdotNET

Experience Details

Solution Provisioning Engineer

Customer Service/Support, Engineering - Telecom/Technology

Entry Level

N/A


Company Details

LINKdotNET

Cairo, Egypt

More then 1000 employees

Internet/E-commerce, Information Technology Services

N/A

Mar 2007 to Jun 2009 (2 years 3 months)
Technical Call Center at LINKdotNET

Experience Details

Technical Call Center

Customer Service/Support

Entry Level

N/A


Company Details

LINKdotNET

Cairo - Alexandria, Egypt

More then 1000 employees

Internet/E-commerce, Information Technology Services

N/A

Jan 2006 to Mar 2007 (1 year 1 month)

Education

MBA in Strategic Managment

Education Details

MBA

Strategic Managment

The German University in Cairo, Egypt

Not specified

N/A

N/A

The German University in Cairo
2014 - 2017 (Expected)
Computer & Systems Engineering in Networks

Education Details

Computer & Systems Engineering

Networks, Control, Communication

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Kuwaiti National School

Kuwait

1999

A / Excellent / 85 -100%

N/A

Kuwaiti National School
1999

Certifications

CCNA
Aug 2006

Certificate details

CCNA

Aug 2006

N/A

N/A

N/A

N/A

Certificate details

Building Scalable Cisco Internetwork

Aug 2008

N/A

N/A

N/A

N/A

BGP&MPLS
Mar 2010

Certificate details

BGP&MPLS

Mar 2010

N/A

N/A

N/A

N/A

SNPA
Mar 2009

Certificate details

SNPA

Mar 2009

N/A

N/A

N/A

N/A

Certificate details

Quality of Service

Mar 2012

N/A

N/A

N/A

N/A

GMAT
Jun 2014

Certificate details

GMAT

Jun 2014

590 out of 800

N/A

N/A

N/A

PMP
Dec 2015

Certificate details

PMP

Dec 2015

N/A

N/A

N/A

PMI

N/A

Training and Courses

Training/Course Details

Problem Solving and Decision Making

Jul 2010

Link Academy

N/A

Training/Course Details

Presentation Skills

Apr 2014

Mobinil Training Center

N/A

Training/Course Details

Negotiation Skills

Jun 2011

Link Academy

N/A

Training/Course Details

Communication Skills

Feb 2010

Link Academy

N/A

Training/Course Details

PMP

Aug 2015

APM Academy

The course in in progress.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBGP&MPLSBuilding Scalable Cisco InternetworkCCNACisco RoutersCommunicationCommunication SkillsControlCustomer ServiceCustomer-orientedE-commerceEnglishEnterprise SupportFirewallsGMATHard WorkerInformation Technology ServicesInternetJuniperLeaderMBAMicrosoft ExcelMicrosoft PowerPointMobinilNegotiation SkillsNetworkNetworksOrangePMPPerformance ReportPlannerPresentation SkillsProblem SolverProblem SolvingProblem Solving And Decision MakingProgram ManagementProjectProject ManagementQuality Of ServiceSNPASenior Supervisor, Enterprise Project ManagerSolution Provisioning EngineerStrategic ManagmentSupervisor, Technical Corporate SupportSupportSwitchesTeam Leader ShipTeam ManagementTechnical Call CenterTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Cisco Routers

Cisco Routers

: Expert

: Extreme - I love it!

:

5-7 years

Firewalls

Firewalls

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Medium

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

5-7 years

Project Management

Project Management

: Advanced

: High

:

Less than 1 year

Juniper

Juniper

: Intermediate

: Medium

:

5-7 years

switches

switches

: Intermediate

: Medium

:

5-7 years

Fields of Expertise

Enterprise Support

Enterprise Support

: Expert

: Extreme - I love it!

:

5-7 years

Team Management

Team Management

: Expert

: High

:

3-5 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

5-7 years

Team Leader Ship

Team Leader Ship

: Expert

: Extreme - I love it!

:

3-5 years

Network

Network

: Advanced

: High

:

5-7 years

Performance Report

Performance Report

: Advanced

: High

:

5-7 years

Key Skills

Leader, Planner, Hard worker, Customer-oriented, Problem Solver

Online Presence

eg.linkedin.com/pub/ahmed-nader/32/13/b09/

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