Basic Info

Ahmed Tawfik

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Trainer at Raya

Experience Details

Trainer

Training/Instructor

Experienced (Non-Manager)

- Visiting Retail stores (Raya & Samsung & Nokia & Mega Stores) all over Egypt & conducting the On-The-Job Training.
- Conducting & coordinating Retail Induction programs.
- Facilitating monthly group training.
- Executing Knowledge Assessment & Quizzing system reports.
- Developing training materials & products’ Data sheets.
- Technical Training and key selling points for all Electronic Products of All Categories (Mobile phones,Tablets,Cameras,Computers Laptops,Printers,TVs,Home Appliances , Air Conditioner,Accessories All available Brands)
- Coordinating With all suppliers in branding materials .


Company Details

Raya

Egypt

N/A

Electronics and Semiconductors

N/A

Jun 2016 to present (1 year 4 months)
E-Commerce Operation Executive at Raya

Experience Details

E-Commerce Operation Executive

Manufacturing/Production, Customer Service/Support

Experienced (Non-Manager)

As part of RayaShop's E-Commerce Operations Team, I am helping the company by
Handing customers’ orders, Arrange with Warehouse & Courier Company to have orders delivered to customer in a good condition and a timely manner, Solve customers’ complains.
Handle customers inquire through various channels (Email, Online Chat, Social Media, etc.)
Prepare various types of reports to direct manager.


Company Details

Raya

Giza, Egypt

N/A

Electronics and Semiconductors

Rayashop.com

Aug 2015 to Jun 2016 (10 months)
Sales Executive at Toyota Arabian Group (EL-Kasrawy)

Experience Details

Sales Executive

Sales/Retail

Experienced (Non-Manager)

KASRAWY is the first Toyota dealer in Egypt, founded by Mr. Mohamed El Kasrawy in 1979 as a S.A.E.
Corporation aiming to provide premium first class service to the Egyptian market, and I am helping the company by understanding and demonstrating characteristics, capabilities, and features, developing and qualifying buyers, closing sales.


Company Details

Toyota Arabian Group (EL-Kasrawy)

Giza, Egypt

N/A

Automotive

N/A

Sep 2013 to Jul 2015 (1 year 10 months)
Retail Representative at Raya

Experience Details

Retail Representative

Sales/Retail

Experienced (Non-Manager)

Raya Trade operates in distribution & retail of consumer electronics and operator services, and maintenance of consumer electronics. The company’s range of consumer electronics spans mobile phones and accessories, laptops, cameras, flat panel TVs and white goods, And I was helping the company by selling their products, Sending daily reports to direct manger, Analysis sales, Make a report for the stock and make an order for the items, Make monthly audit for my warehouse and solving complaints for the customer.


Company Details

Raya

Egypt

N/A

Electronics and Semiconductors

www.rayashop.com

Jun 2010 to Sep 2013 (3 years 3 months)
Volunteer (volunteer) at Resala

Experience Details

Volunteer (volunteer)

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Resala

Egypt

N/A

Non-Profit Organizations

N/A

Jun 2008 to Jun 2010 (2 years)

Education

Bachelor's Degree in Commerce

Education Details

Bachelor's Degree

Commerce

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2005 - 2009
This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAnalyticalAutomotiveBusiness DevelopmentCommerceCreativeCustomer ServiceCustomer-orientedE-Commerce Operation ExecutiveElectronics And SemiconductorsEnglishInternetManufacturingMarketingMicrosoft OfficeNon-Profit OrganizationsOperationOperationsPhotographyProblem SolverProductionReadingRetailRetail RepresentativeSalesSales ExecutiveSocial MideaSupportTeam PlayerTrainerTrainingVoice OverVolunteerYoga

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Advanced

: High

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Fields of Expertise

Automotive

Automotive

: Advanced

: Medium

:

1-3 years

Training

Training

: Intermediate

: Extreme - I love it!

:

1-3 years

Operation

Operation

: Intermediate

: High

:

Less than 1 year

Social Midea

Social Midea

: Intermediate

: Medium

:

1-3 years

Key Skills

Analytical, Customer-oriented, Creative, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/tawfikahmed

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