Basic Info

Ahmed Sayed

6 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Roads & Transport Authority – Dubai Government

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

1.Provides customer service and information assistance by answering customer questions and complaints and effectively manage large amounts of incoming calls
2.Provides information for all types of public transport {buses, metro, taxi, tram and water transport }
3. Make online transaction for driving licenses renewal, vehicle registration and fines payment
4.Receives and documents customer service complaints, suggestions, requests, and lost items
5.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
6.Handle the emergency hotline for the company and assign the reports to the concerned departments
7.Follow communication procedures, guidelines and policies
8.Take the extra mile to engage customers
9.Performs other duties as assigned


Company Details

Roads & Transport Authority – Dubai Government (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Government

www.rta.ae

Jan 2016 to present (11 months)
Project Accountant at Zamil Steel Buldings Co.

Experience Details

Project Accountant

Accounting/Finance

Experienced (Non-Manager)

1. Create project accounts in the accounting system using ERP Oracle Fourms
2. Prepare all journal entries and post them on the system ERP / AP
3. Maintain project-related records, including contracts and change orders
4. Review and approve suppliers and subcontractors invoices related to a project
5. Review all SD’s , LC’s & LG’s Related to the projects
6. Review subcontractor documents, payment terms and insurance requirements
7. Review and approve time sheets for work related to a project
8. Prepare the Payroll for Erections Labors
9. Review account totals related to project assets and expenses
10. Communicate with receivables staff regarding unpaid contract billings
11. Review all project-related billings to customers
12. Approve the write off of any project-related billings that cannot be billed to or collected from customers
13. Close out project accounts upon project completion
14. Create and submit government reports and tax returns related to projects
15. Compile information for internal and external auditors, as required
16. Respond to inquiries from the Owners, Controller, and Project Managers
17. Perform additional assignments, as directed by the Accounting Supervisor


Company Details

Zamil Steel Buldings Co. (multinational)

6th of October, Egypt

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

http://www.zamilsteel.com/

Sep 2014 to Nov 2015 (1 year 2 months)
A/R Accountant at (EL-KHARAFI Group

Experience Details

A/R Accountant

Accounting/Finance

Experienced (Non-Manager)

- Account all services provided for yachts.
- Preparation of contracts, invoices and cash receipt for yachts.
- Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
- Provides monthly financial and management reports.
- Follow-up bank accounts and perform bank reconciliation.
- Interact with internal and external auditors in completing audits
- Maintains customer confidence and protects operations by keeping financial information confidential.
- Other duties as assigned


Company Details

(EL-KHARAFI Group (multinational)

Marsa Alam, Egypt

More than 1000 employees

Travel and Tourism, Retail, Airlines/Aviation

http://www.portghalib.com/

Jun 2010 to Aug 2014 (4 years 2 months)
Customer Sevice Agent at Mobinil

Experience Details

Customer Sevice Agent

Customer Service/Support

Entry Level

Customer Service


Company Details

Mobinil (multinational)

Agouza, Egypt

More than 1000 employees

Telecommunications

www.mobinil.com

May 2008 to May 2010 (2 years)

Education

Bsc in Faculty of Commerce-English Section Accounting major

Education Details

Bsc

Faculty of Commerce-English Section Accounting major

Assiut University, Egypt

C / Good / 65 - 75%

N/A

N/A

Assiut University
2007 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Private School

Egypt

2003

B / Very Good / 75 - 85%

N/A

Private School
2003

Certifications

Certificate details

• YPDA (Yat Professional Diploma In Accounting)

Dec 2007

750 out of 800

N/A

N/A

Yat Center

N/A

Certificate details

The basics of banking course

May 2008

N/A

N/A

N/A

Egyptian banking Institution

N/A

ICDL
Dec 2008

Certificate details

ICDL

Dec 2008

N/A

N/A

N/A

N/A

Certificate details

MOS (Microsoft Office Specialist)

Apr 2009

N/A

N/A

N/A

Microsoft

Word 2007 Expert level
Excel 2007 Expert level
Access 2007 Expert level
Power point 2007 expert level

Training and Courses

Training/Course Details

Accounting

Dec 2007

YAT

Computrized and Manual Accounting

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

(EL-KHARAFI GroupA/R AccountantAccountingAdaptiveAirlinesAviationConstruction - Industrial Facilities And InfrastructureCustomer ServiceCustomer Service RepresentativeCustomer Sevice AgentCustomer-orientedEnglishFaculty Of Commerce-English Section Accounting MajorFinanceFlexibleGovernmentHandles StressHard WorkerICDLInsuranceMOS (Microsoft Office Specialist)Microsoft OfficeMicrosoft Office AppMobinilOracleOracle ERPProject AccountantReading & Surfing The WebRetailRoads & Transport Authority Dubai GovernmentSupportTeam PlayerTelecommunicationsThe Basics Of Banking CourseTravel And TourismZamil Steel Buldings Co. YPDA (Yat Professional Diploma In Accounting)

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Oracle

Oracle

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Microsoft Office App

Microsoft Office App

: Expert

: Extreme - I love it!

:

More than 7 years

Oracle ERP

Oracle ERP

: Advanced

: High

:

1-3 years

Accounting

Accounting

: Advanced

: High

:

5-7 years

Key Skills

Hard worker, Customer-oriented, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/home?trk=nav_responsive_tab_home

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