Basic Info

Ahmed Montasser

Less than 1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Advisor at Vodafone International Services

Experience Details

Customer Service Advisor

Customer Service/Support

Entry Level

In this position, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.


Company Details

Vodafone International Services (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Oct 2014 to Jan 2015 (3 months)
Customer Service Desk (intern) at Bank Audi

Experience Details

Customer Service Desk (intern)

Customer Service/Support

Student

my responsibilities included Assisting customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stopping payments, and Research and resolve customer problems.


Company Details

Bank Audi (multinational)

Giza, Egypt

More then 1000 employees

Banking, Financial Services

www.bankaudi.com

Jul 2014 to Aug 2014 (1 month)

Achievements


I always achieved my target in making sales for the company, and I was the third in making the most successful sales in the company


Education

BA in Accounting

Education Details

BA

Accounting, Finance, Auditing

Faculty of commerce english section cairo university, Egypt

A / Excellent / 85 -100%

Financial Accounting Management Financial Mathematics Cost Accounting Economics Accounting for partnership Marketing Operation Management Finance HR Auditing Purchasing & Procurement Management

I Have participated in the fol

Faculty of commerce english section cairo university
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

orouba language school

Egypt

2012

A / Excellent / 85 -100%

N/A

orouba language school
2012

Certifications

TOEFL
Apr 2016

Certificate details

TOEFL

Apr 2016

386 out of 670

N/A

N/A

Cairo University

N/A

Training and Courses

Training/Course Details

Auditing

May 2013

COMET Sponsored by PricewaterhouseCoopers

It was a course for 3 months and in May 2013 there was an Audit Simulation Conducted by PricewaterhouseCoopers

Training/Course Details

Banking

Aug 2014

Bank Audi

It was a summer Internship. My responsibilities included, helping customers with their queries, making consumer, mortgage and car loans, selling the bank's deposits and handing credit cards to customers

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicAuditingBank AudiBankingCarsCooperationCreativeCustomer ServiceCustomer Service AdvisorCustomer Service DeskEnglishFinanceFinancial ServicesFootballFrenchHard WorkerInitiativeInnovativeInteractiveMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMoviesReadingStudyingSupply ChainSupportSwimmingTOEFLTelecommunicationsVideo GamesVodafone International ServicesWorking

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Auditing

Auditing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Accounting

Accounting

: Beginner

: Extreme - I love it!

:

Less than 1 year

Finance

Finance

: Beginner

: Extreme - I love it!

:

Less than 1 year

Supply Chain

Supply Chain

: Beginner

: High

:

Less than 1 year

Banking

Banking

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Initiative, Innovative, Interactive

Online Presence

https://eg.linkedin.com/in/ahmed-montasser-b7a37611ahttps://www.facebook.com/ahmedcartoonhttps://twitter.com/Ahmed_Cartoon

Like Ahmed`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.