Basic Info

Ahmed Al Sarky

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Specialist at Wethaq Takaful Insurance

Experience Details

HR Specialist

Human Resources

Experienced (Non-Manager)

I am responsible for the contract’s renewals, medical policy, investments and life policies of the employees, dealing with the Social Security, hiring and resignation or suspension procedures, training, HR letters for the employees, travel compensation, implementation of the HR system, attendance and archiving employees files and it’s updates


Company Details

Wethaq Takaful Insurance (multinational)

Cairo, Egypt

101-500 employees

Insurance

http://www.wethaq-egypt.com/

Nov 2012 to present (4 years 1 month)
Call center representative at Allianz Egypt

Experience Details

Call center representative

Customer Service/Support

Experienced (Non-Manager)

Handling cases and inquires for the customers


Company Details

Allianz Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Insurance

https://www.allianz.com.eg/

Oct 2011 to Oct 2012 (1 year)
High Value call center agent at Etisalat Misr

Experience Details

High Value call center agent

Customer Service/Support

Experienced (Non-Manager)

Handling inquiries and problems of the High value customers of the company


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.eg/

May 2011 to Aug 2011 (3 months)
Customer Care Agent at Hilton Reservation and Customer Care Central Office

Experience Details

Customer Care Agent

Customer Service/Support

Experienced (Non-Manager)

my main job as a reservation agent was to book for any Hilton hotel around the world, and as a customer care I was responsible for handling the reservations and the problems that faces the VIP customers and members of Hilton also I was responsible for handling the faxes, payment and simple IT problems


Company Details

Hilton Reservation and Customer Care Central Office (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

www.hilton.com/Egypt‎

Aug 2008 to May 2011 (2 years 9 months)

Achievements


* Participated in two Spanish plays during 2006 & 2007 -During (2006) I have acted in the play (Los Intereses Criados) & during (2007) I have acted in (La Zapatera Prodejiosa) -During my university study in the 2nd & the 4th year I wrote two stories. They were named (The Cursed) & (A Love Philosophy) -I like playing sports such as (Rowing, Mixed Marshal Arts {MMA}, Football, Basketball and Volleyball), I was a member of several rowing clubs team like El Masry, El Shorta and Hiaat Kadaia El Dawla rowing club. -I participated in several racing through El Masry and El Shorta Rowing Club , I also was the coach of the faculty football team in the 3rd and 4th years in the university. Reading, traveling, playing guitar, working with wood, fishing, listening to slow music and driving.

Education

Bachelor's Degree in Language and Translation

Education Details

Bachelor's Degree

Language and Translation

October 6 University, Egypt

C / Good / 65 - 75%

Language, Literature and translation

N/A

October 6 University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

orouba language school

Egypt

2003

Not specified

N/A

orouba language school
2003

Certifications

HR Diploma
Jan 2013

Certificate details

HR Diploma

Jan 2013

A+

N/A

N/A

(RITI) Regional IT Institution

N/A

Training and Courses

Training/Course Details

how to deal with the Social Security Organization

Mar 2016

Came Center

N/A

Training/Course Details

how to influence my customer’s needs

Dec 2010

Hilton University web site

N/A

Training/Course Details

Influencing Your Customers Decision

Nov 2010

Hilton University web site

N/A

Training/Course Details

Essential Skills for Professional Telephone Calls

Oct 2010

Hilton University web site

N/A

This profile is fresh!
Last update 24 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAllianz EgyptArabicCall Center RepresentativeComputer GamesCreativeCustomer Care AgentCustomer ServiceDocumentary Films And ChannelsEnglishEssential Skills For Professional Telephone CallsEtisalat MisrFlexibleFootballHR DiplomaHR SpecialistHR SystemHard WorkerHigh Value Call Center AgentHilton Reservation And Customer Care Central OfficeHospitalityHotelsHow To Deal With The Social Security OrganizationHow To Influence My Customers NeedsHuman ResourcesInfluencing Your Customers DecisionInsuranceInteractiveLanguage And TranslationMicrosoft OfficeReadingRecruitmentRowingSpanishSupportSurfing WebTeam PlayerTelecommunicationsTraining And RecruitmentWethaq Takaful InsuranceWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Spanish

Spanish

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

HR System

HR System

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Training and Recruitment

Training and Recruitment

: Advanced

: Extreme - I love it!

:

Less than 1 year

Hospitality

Hospitality

: Intermediate

: High

:

1-3 years

recruitment

recruitment

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Creative, Flexible / Adaptive, Interactive, Team Player

Online Presence

ahmedmoanesalsarky@gmail.comahmed_moanes@hotmail.com

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