Basic Info

Ahmed Mahdi

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Supervisor at Jarir Bookstore مكتبة جرير

Experience Details

Sales Supervisor

Customer Service/Support

Manager

Responsibilities.
Team leader.
Give instructions and/or orders to subordinates. Be held responsible for the work and actions of other employees.
Responsible for training and development of subordinate staff.
Manage all branch sales and operations. Monitor branch service quality levels and coaches staff to achieve appropriate levels.


Company Details

Jarir Bookstore مكتبة جرير (multinational)

Jeddah, Saudi Arabia

More than 1000 employees

Retail

www.jarir.com

Oct 2015 to Jan 2017 (1 year 3 months)
Customer Services Manager at El-Tawil International Trade

Experience Details

Customer Services Manager

Customer Service/Support

Manager

Responsibilities.
Helping to develop and implement a customer service policy for an entire organisation.

finding ways to measure customer satisfaction and improve services.
Managing a team of customer services staff.

handling face-to-face enquiries from customers.

Be held responsible for the work and actions of other employees.


Company Details

El-Tawil International Trade (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.eltawilit.com

May 2014 to May 2015 (1 year)
Assistant Branch Manager at Appliance

Experience Details

Assistant Branch Manager

Sales/Retail

Manager

Responsible for assisting the day-to-day operations of the branch and staff.
Responsible for assisting in the development and assisting in ensuring staff achieve sales goals.
Manage all branch sales and operations.
Monitor branch service quality levels and coaches staff to achieve appropriate levels.
Assist in keeping branch is compliance with all bank policies and procedures.
Participate in training and meeting on sales and operation issues with branch management and staff.
Ensure compliance, audit and security procedures are adhered to at branch location.
Perform management duties exercising usual authority concerning staff, performance appraisals promotions and terminations.
Provide leadership, coaching and mentoring to subordinate group.
Responsible for training and development of subordinate staff.
Monitor employee activities, assist with problems, and take action when necessary to ensure work quality standards and planned schedules are maintained.


Company Details

Appliance

Cairo, Egypt

More than 1000 employees

Retail

www.appliance-eg.com

Dec 2012 to May 2014 (1 year 5 months)
Sales man at B.Tech

Experience Details

Sales man

Sales/Retail

Experienced (Non-Manager)

Sales man at the retail. In Ain Shams and Hadayek El Koba Store.

Doing sales and contracting with customers to be done depending on the policy followed for the sales and approved by the Director of Marketing and Sales

President Direct :
1 - Coordinator of Marketing and Sales
2 - Sales and Marketing Manager

Tasks and responsibilities :
- The implementation of policies and programs for the management of sales executive
- Implementation of the policy approved sales orders as well as all the job within the limits of the nature of his work
- Propose measures and desirable therapeutic and preventative, which will improve the performance of the work managed

Authorities and powers :
- The authorities and the powers granted to official sales restricted in how the performance of its functions properly and the policies adopted to manage sales


Company Details

B.Tech

Cairo, Egypt

More than 1000 employees

Retail

www.b-tech.com.eg

Mar 2008 to Dec 2012 (4 years 9 months)

Achievements


Customer Services Manager at El-Tawil International Trade.


Assistant Branch Manager at Appliance


Sales man at B.Tech


No I don't have achievements.

Education

Faculty of Arts in Philosophy

Education Details

Faculty of Arts

Philosophy

Al-Minya University, Egypt

C / Good / 65 - 75%

Philosophy

N/A

Al-Minya University
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Shaheed Okba

Egypt

2001

B / Very Good / 75 - 85%

N/A

El-Shaheed Okba
2001

Certifications

ICDL
Jan 2009

Certificate details

ICDL

Jan 2009

95 out of 100

N/A

N/A

ICDL

Windows, Office, Internet

Photoshop
Dec 2011

Certificate details

Photoshop

Dec 2011

90 out of 100

N/A

N/A

Photoshop

Photoshop

Training and Courses

Training/Course Details

Marketing, Sales, Customer Car, Customer Service, Customer Support

Apr 2013

Samsung

Marketing, Sales, Customer Car, Customer Service, Customer Support

Training/Course Details

Marketing, Sales, Customer Car, Customer Service, Customer Support

Feb 2012

Sony - B.Tech

Marketing, Sales, Customer Car, Customer Service, Customer Support

Training/Course Details

Photoshop

Dec 2011

Kit Academy

Photoshop

Training/Course Details

ICDL

Aug 2009

Russian Cultural Center

Windows, Office, Internet.

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAfter SalesArabicAssistant Branch ManagerBusiness DevelopmentCustomer CareCustomer ServiceCustomer Services ManagerCustomer SupportCustomer-orientedDogsEl-Tawil International TradeEnglishFootballGood BooksHard WorkerICDLJarir Bookstore ????? ????Marketing, Sales, Customer Car, Customer Service, Customer SupportMicrosoft OfficeMicrosoft WindowsMoviesNatureOrganizerPhilosophyPhotoshopPositive PeopleProblem SolverRetailSalesSales ManSales SupervisorSupportTeam PlayerTelecommunicationsWindows Software

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Windows Software

Windows Software

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

5-7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

5-7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Retail

Retail

: Expert

: Extreme - I love it!

:

5-7 years

After Sales

After Sales

: Expert

: Extreme - I love it!

:

5-7 years

Photoshop

Photoshop

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Organizer, Problem Solver, Team Player

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