Basic Info

Ahmed Mahdi

7 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Sales Supervisor at Jarir Bookstore مكتبة جرير

Experience Details

Sales Supervisor

Customer Service/Support, Sales/Retail

Manager

Responsible for a team of sales, work with customer.

• Developing store strategies to raise customers’ pool, expand
store traffic and optimize profitability, Developing sales
strategies and setting sales targets

• Meeting sales goals by training, motivating, mentoring and
providing feedback to store staff.

• Ensuring high levels of customers satisfaction through
excellent service and Solve problems

• Complete store administration and ensure compliance with
policies and procedures.

• Compiling and analysing sales figures. Reporting to senior
managers.

• Keeping up to date with products and competitors.

• Providing technical support by phone, email, and face to face.


Company Details

Jarir Bookstore مكتبة جرير (multinational)

Jeddah, Saudi Arabia

More than 1000 employees

Retail

www.jarir.com

Sep 2015 to Sep 2017 (2 years)
Customer Services Manager at El-Tawil International Trade

Experience Details

Customer Services Manager

Customer Service/Support, Sales/Retail, Engineering - Telecom/Technology

Manager

Job Description: Customer Services Manager at El-Tawil International
Trade Engineering & Vendors Company. After sales
engineering

Responsibilities:
• Helping to develop and implement a customer service
policy for an entire organisation.

• Assist with the facilitation and implementation of after
sales marketing related activities and the retail network
and ensure that all activities are coherent in direction.

• Providing technical support by phone, email, and face to
face. Problem solving and research skills.

• Active listening, bargaining skills and able to reconcile
differences.

• Finding ways to measure customer satisfaction and
improve services.

• Managing a team of customer services staff. Be held
responsible for the work and actions of other employees.


Company Details

El-Tawil International Trade (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications, Computer Hardware, Engineering Services

www.eltawilit.com

Dec 2012 to May 2015 (2 years 5 months)
Sales man at B.Tech

Experience Details

Sales man

Sales/Retail

Experienced (Non-Manager)

Sales man at the retail. In Ain Shams and Hadayek El Koba Store.

Doing sales and contracting with customers to be done depending on the policy followed for the sales and approved by the Director of Marketing and Sales

President Direct :
1 - Coordinator of Marketing and Sales
2 - Sales and Marketing Manager

Tasks and responsibilities :
- The implementation of policies and programs for the
management of sales executive.

- Implementation of the policy approved sales orders as well
as all the job within the limits of the nature of his work.

- Propose measures and desirable therapeutic and
preventative, which will improve the performance of the
work managed.

Authorities and powers :
- The authorities and the powers granted to official sales
restricted in how the performance of its functions properly
and the policies adopted to manage sales.


Company Details

B.Tech

Cairo, Egypt

More than 1000 employees

Retail

www.b-tech.com.eg

Mar 2008 to Dec 2012 (4 years 9 months)

Achievements


Customer Services Manager at El-Tawil International Trade.


Sales man at B.Tech


Education

Faculty of Arts in Philosophy

Education Details

Faculty of Arts

Philosophy

Al-Minya University, Egypt

C / Good / 65 - 75%

Philosophy

N/A

Al-Minya University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Shaheed Okba

Egypt

2002

B / Very Good / 75 - 85%

N/A

El-Shaheed Okba
2002

Certifications

ICDL
Jan 2009

Certificate details

ICDL

Jan 2009

95 out of 100

N/A

N/A

ICDL

Windows, Office, Internet

Photoshop
Dec 2011

Certificate details

Photoshop

Dec 2011

90 out of 100

N/A

N/A

Photoshop

Photoshop

Training and Courses

Training/Course Details

Marketing, Sales, Customer Car, Customer Service, Customer Support

Apr 2013

Samsung

Marketing, Sales, Customer Car, Customer Service, Customer Support

Training/Course Details

Marketing, Sales, Customer Car, Customer Service, Customer Support

Feb 2012

Sony - B.Tech

Marketing, Sales, Customer Car, Customer Service, Customer Support

Training/Course Details

Photoshop

Dec 2011

Kit Academy

Photoshop

Training/Course Details

ICDL

Aug 2009

Russian Cultural Center

Windows, Office, Internet.

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Profile Skills and Keywords

Adobe PhotoshopAfter SalesArabicBusiness DevelopmentComputer HardwareCustomer CareCustomer ServiceCustomer Services ManagerCustomer SupportCustomer-orientedDogsEl-Tawil International TradeEngineering ServicesEnglishFootballGood BooksHard WorkerICDLJarir Bookstore ????? ????Marketing, Sales, Customer Car, Customer Service, Customer SupportMicrosoft OfficeMicrosoft WindowsMoviesNatureOrganizerPhilosophyPhotoshopPositive PeopleProblem SolverProblem SolvingProviding Technical Support By Phone And EmailRetailSalesSales ManSales SupervisorSupportTeam LeaderTeam PlayerTelecommunicationsWindows SoftwareWork Within A Team

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Windows Software

Windows Software

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

5-7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

5-7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Retail

Retail

: Expert

: Extreme - I love it!

:

5-7 years

After Sales

After Sales

: Expert

: Extreme - I love it!

:

5-7 years

Providing technical support by phone and email

Providing technical support by phone and email

: Expert

: Extreme - I love it!

:

3-5 years

Work within a team

Work within a team

: Expert

: Extreme - I love it!

:

5-7 years

Team leader

Team leader

: Expert

: Extreme - I love it!

:

3-5 years

Problem solving

Problem solving

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft office

Microsoft office

: Expert

: Extreme - I love it!

:

3-5 years

Photoshop

Photoshop

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Organizer, Problem Solver, Team Player

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