Basic Info

Ahmed Ibrahim

3 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Marketing coordinator at Al Nile

Experience Details

Marketing coordinator

Customer Service/Support, Marketing/PR/Advertising , Business Development

Experienced (Non-Manager)

Provid statistical and performance feedback and coaching on a regular basis to each team member.
Deal directly with customers either by telephone or e-mail providing help and advice to customers using your organization's services
Analyzing statistics or other data to determine the level of customer service your organization is providing.
Handle and resolve customer complaints
Respond promptly to customer inquiries
Provide feedback on the efficiency of the customer service process
Applying new procedures, policies and standards for your organization to enhance process effectiveness.
Initiate customer activities reports & keep records of customer interactions and transactions.
Respond to customers calls and present well the company image and the available products.
Provide information to customers in accordance with the marketing advertising / Marketing plan.

Approach customers / buyers according to company policy and procedures.
Report daily results.

Execute tests, collect and analyze data, identify trends and insights in order to achieve maximum ROI from different products

Tracks product line sales and costs by analyzing and entering sales, expense, and new business data.

Prepares marketing reports by collecting, analyzing, and summarizing sales data.
Keeps promotional materials ready by coordinating requirements with graphics department; Inventorying stock; Placing orders; Verifying receipt.

Supports sales staff by providing sales data, market trends, forecasts, account analyzes, new product information; Relaying customer services requests.

Researchs competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; Maintaining research databases.


Company Details

Al Nile

Giza, Egypt

101-500 employees

Construction - Industrial Facilities and Infrastructure, Plastics

http://npipipes.com/NPI/index.php

May 2016 to present (1 year 2 months)
Customer care agent at Al Nile

Experience Details

Customer care agent

Customer Service/Support

Experienced (Non-Manager)

Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers


Company Details

Al Nile

Giza, Egypt

101-500 employees

Plastics

N/A

Aug 2015 to May 2016 (9 months)
Call center (intern) at Raya

Experience Details

Call center (intern)

Customer Service/Support

Entry Level

N/A


Company Details

Raya (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2015 to Aug 2015 (2 months)
Time keeper at Educational Thebes center

Experience Details

Time keeper

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Educational Thebes center

Giza, Egypt

11-50 employees

Education

N/A

Aug 2010 to Apr 2014 (3 years 8 months)

Achievements


Increased revenue and sales for the company by Raise the market share Working on exporting and opening new markets Grew customer base by 20% Reduced client attrition by 30% Employee of the month for 4 times Best Teamwork for 2016

Education

Bachelor's Degree in commerce

Education Details

Bachelor's Degree

commerce

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2013 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al-saaidya

Egypt

2009

A / Excellent / 85 -100%

N/A

al-saaidya
2009
This profile is fresh!
Last update 8 days ago.

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Profile Skills and Keywords

AccountingAdaptiveAndroidArabicBusinessCall CenterCommerceCommitmentCommunication SkillsConstruction - Industrial Facilities And InfrastructureCreativeCustomer CareCustomer Care AgentCustomer ServiceData AnalysisEducationEnglishFlexibleFootballGymexerciesHard WorkerInternetLinuxMarketingMarketing CoordinatorMicrosoft OfficePlanningPlasticsRayaSocialSupportTeam PlayerTelecommunicationsTime KeeperTime KipperTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Android

Android

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

data analysis

data analysis

: Expert

: Extreme - I love it!

:

1-3 years

Time kipper

Time kipper

: Expert

: Extreme - I love it!

:

1-3 years

customer care

customer care

: Expert

: Extreme - I love it!

:

1-3 years

Planning

Planning

: Expert

: Extreme - I love it!

:

1-3 years

communication skills

communication skills

: Expert

: Extreme - I love it!

:

Less than 1 year

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Flexible / Adaptive, Social, Team Player

Online Presence

    https://eg.linkedin.com/pub/ahmed-mohamed/102/352/3a5https://www.facebook.com/ahmedfox09?fref=photo

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