Basic Info

Ahmed Mansi

2 years

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Call Center Agent at Teleperformance

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

Account: Freedom Mobile - Canada
Responsibilities:
• Responsible for all customer inquiries.
• Provide excellent customer service.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Consumer Services

www.teleperformance.com

Nov 2016 to present (1 month)
Sales at I-Watch

Experience Details

Sales

Sales/Retail

Experienced (Non-Manager)

- Sales representative.


Company Details

I-Watch

Cairo, Egypt

101-500 employees

Luxury Goods and Jewelry

www.iwatchstores.com

Jul 2016 to Oct 2016 (3 months)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

• Responsible for all customer inquiries.
• Provide excellent customer service.


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Internet/E-commerce

http://www.vodafone.co.uk

May 2016 to Jul 2016 (2 months)
Founder (volunteer) at Athiq - أثق في عالم عربي يقرأ

Experience Details

Founder (volunteer)

Administration, Human Resources, Marketing/PR/Advertising

Student

• Planning for the project goals.
• Preparing marketing and advertising plans.
• Organizing events.
• Dealing with financial issues.
• Preparing presentations about the project.
• Managing meetings and work flow.
• Evaluating final results of the events.
• Interviewing candidates.
• Appraising performance of team members.
• Public relations.
• Coordinator.


Company Details

Athiq - أثق في عالم عربي يقرأ

Cairo, Egypt

11-50 employees

Non-Profit Organizations

www.facebook.com/athiq.aqraa

Jul 2012 to May 2016 (3 years 10 months)
Sales (Indoor) at I-Watch

Experience Details

Sales (Indoor)

Sales/Retail

Entry Level

- Sales representative.


Company Details

I-Watch

Cairo - Alexandria, Egypt

101-500 employees

Luxury Goods and Jewelry , Retail

www.iwatchstores.com

Apr 2015 to Nov 2015 (7 months)
Cashier at Mandarine Koueider

Experience Details

Cashier

Accounting/Finance, Customer Service/Support

Student

- Cashier.
- Customer service.
- Reservation of orders and tables.


Company Details

Mandarine Koueider

Cairo, Egypt

More than 1000 employees

Food and Beverage Production

www.mandarine-koueider.com

Jun 2014 to Oct 2014 (4 months)
Call Center Agent at Everest Compu-Systems

Experience Details

Call Center Agent

Sales/Retail, Customer Service/Support

Student

- Telesales.
- Customer Services.
- Managing customers' database.
- Support speaker with sales agent.


Company Details

Everest Compu-Systems

Cairo, Egypt

51-100 employees

Computer Software, Information Technology Services, Accounting and Auditing Services

www.ever-acc.com

May 2013 to Sep 2013 (4 months)
Sales (Indoor) at Bio-Medica

Experience Details

Sales (Indoor)

Sales/Retail

Student

- Sales representative.
- Coordinator with suppliers.


Company Details

Bio-Medica

Cairo, Egypt

11-50 employees

Sports

www.facebook.com/Biomedica.SC

Jan 2013 to May 2013 (4 months)

Achievements


Since we carried out the project in July 2012, we have achieved the following:
- Organized 5 mini book fairs to sell our books, bookmarks and other reading accessories and we participated in Cairo Book Fair - 2016 for the first time.
- Our Facebook page have reached more than 7500 fan and we are also using other social media techniques such as Twitter, Ask.fm and now we are up to launch our website.
- Al Shabab newspaper have made an interview with us in El Sawi Cultural Wheel.


Our team have won "Best Project" twice. The first time was a project of a product we called it "Airwa" transfers air into water. It was in International Business subject. The second project was a marketing research about "The Transportation Problem in Egypt" in Marketing Research subject.

Education

Bachelor's degree from Faculty of Commerce – English Section in Business Administration

Education Details

Bachelor's degree from Faculty of Commerce – English Section

Business Administration

Ain Shams University, Egypt

C / Good / 65 - 75%

- Accounting. - Economics. - Management. - Marketing. - Human Resources Management. - Financial Management. - Mathematics. - Production Planning and Control.

N/A

Ain Shams University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary Sheraton

Egypt

2012

A / Excellent / 85 -100%

N/A

Tabary Sheraton
2012

Training and Courses

Training/Course Details

Mini-MBA

Mar 2015

NGC Academy

The Mini Master of Business Administration course provides a good background about business administration fields including "Marketing, Human Resources Management, Project Management, Supply Chain Management, Organizational Behavior and also Accounting". So, it was a good opportunity for me to determine my preferences, learn more about business administration because I was planning to prepare for master's degree in business administration after graduation and also It would help me in my university study and supports me to manage "Athiq project". That's why i decided to take it although it was just certified from Cairo University and recruiters usually don't care about that kind of courses.

This profile is fresh!
Last update 17 days ago.

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Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdministrationArabicBusiness AdministrationBusiness DevelopmentCall CenterCall Center AgentCashierComputer SoftwareConsumer ServicesCreativeCustomer ServiceE-commerceEnglishFinanceFood And Beverage ProductionFootballFounderFrenchGood PeopleHard WorkerHuman ResourcesInformation Technology ServicesInsuranceInternational Account AdvisorInternetItalianLuxury Goods And JewelryMarketingMicrosoft OfficeMini-MBAMoviesNon-Profit OrganizationsOffshoringOrganizerOutsourcingPlannerReadingReligionRetailRunningSalesSales (Indoor)SportsSupportTeam PlayerTelecommunicationsTeleperformanceVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Fields of Expertise

Sales

Sales

: Advanced

: High

:

1-3 years

Call Center

Call Center

: Intermediate

: Medium

:

Less than 1 year

Customer Service

Customer Service

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Planner, Hard worker, Creative, Organizer, Team Player

Online Presence

www.linkedin.com/in/ahmedmansiiwww.facebook.com/mansi.mounirian

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