Basic Info

Ahmed Mahna

3 years

Giza Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer service at Vodafone

Experience Details

Customer service

Customer Service/Support

Entry Level

Handling 3G and ADSL customers


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.com.eg

Sep 2015 to May 2016 (8 months)
IT Help Desk at Nasser Higher Military Academy

Experience Details

IT Help Desk

Installation/Maintenance/Repair

Experienced (Non-Manager)

• Installing and configuring computer hardware operating systems and applications
• troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Monitoring and maintaining computer systems and networks
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Managing many open cases at one time
• Setup and Configure Security Cameras


Company Details

Nasser Higher Military Academy

cairo, giza, Egypt

101-500 employees

Government

N/A

Sep 2014 to Sep 2015 (1 year)
Technical support at EPFA

Experience Details

Technical support

Sports and Leisure, Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required
• Providing support, including procedural documentation and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system
• Managing many open cases at one time.
Rapidly establishing a good working relationship with customers


Company Details

EPFA

Cairo, Egypt

101-500 employees

Sports

http://www.fifpro.org/en/members/egyptian-professional-footballersi-association-epfa

Mar 2013 to Jun 2014 (1 year 3 months)

Education

Bachelor's Degree in Information Technology

Education Details

Bachelor's Degree

Information Technology

Misr University for Science and Technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Misr University for Science and Technology
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El manar Islamic language school

Egypt

2007

B / Very Good / 75 - 85%

N/A

El manar Islamic language school
2007

Certifications

ICDL
Jun 2011

Certificate details

ICDL

Jun 2011

N/A

N/A

N/A

ECDL Foundation

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCustomer ServiceEnglishFlexibleGovernmentHard WorkerICDLIT Help DeskInformation TechnologyInstallationLinuxMaintenanceMatlabMicrosoft OfficeOrganizerProblem SolverReadingRepairSportsSports And LeisureSupportSupportiveTechnical SupportTechnologyTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Linux

Linux

: Expert

: Extreme - I love it!

:

3-5 years

Matlab

Matlab

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: Medium

:

Less than 1 year

Key Skills

Hard worker, Organizer, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABq5TvsBO6M5j-ZXpQv3pdUzH7oRAJYs2Bk&trk=nav_responsive_tab_profilehttps://www.facebook.com/profile.php?id=100001392279299https://twitter.com/ahmedSmahnaasmahna@gmail.com

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