Basic Info

Ahmed Magdy

4 years

Helwan, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Expert at SOUQ.COM

Experience Details

Sales Expert

Sales/Retail

Experienced (Non-Manager)

*sell the idea of my company (e-commerce ) .
*be the communication between the seller who want to sell his items and the company .
*have a positive, confident and determined approach in my actions .
*resilience and the ability to cope with rejections that i face off in my work .
*work both independently and as part of a team to achieve the target .
*solve any problem with my customers .


Company Details

SOUQ.COM (multinational)

Cairo, Egypt

More than 1000 employees

Capital Markets , Construction - Residential & Commercial/Office, Consumer Services

www.souq.com

Oct 2014 to Jul 2016 (1 year 9 months)
Sales Specialist at Meqias

Experience Details

Sales Specialist

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Meqias

Cairo, Egypt

11-50 employees

Consumer Services , Human Resources

N/A

Oct 2012 to Apr 2013 (6 months)
Customer Service Representative (intern) at Vodafone Egypt

Experience Details

Customer Service Representative (intern)

Customer Service/Support

Student

Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.

Research, prioritize and resolve customer issues in timely and accurate fashion.

Maintain documentation of customer inquiries and responses for future reference.

Direct or route customer calls to appropriate personnel for assistance.

Handle dissatisfied customers in a polite and professional fashion.

Track and follow-up all customer requests in a timely manner.

Maintain broad knowledge of all company products, services and promotions.

Identify and implement new process plan to improve customer support service.

Manage large volume of customer calls in friendly and courtesy manner.

Provide outstanding and exceptional customer service.

Greet and address customers in a friendly and respectful way.

Maintain procedures and processes for first level problem determination.

Work with product and sales teams to address and resolve customer issues efficiently.

Return customer calls in a timely manner to ensure customer satisfaction.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2011 to Jul 2011 (5 months)

Achievements


one of first team launch market place project in egypt


head of organizing committee in UPDATE CU at cairo university 2012

Education

Bachelor's Degree in law

Education Details

Bachelor's Degree

law

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

omar ben elkhatab

Egypt

2005

B / Very Good / 75 - 85%

N/A

omar ben elkhatab
2005

Training and Courses

Training/Course Details

HD

Mar 2011

Vodafone EG

N/A

Training/Course Details

sales management

Feb 2015

brilliance business school

N/A

Training/Course Details

selling skills

Mar 2015

brilliance business school

N/A

Training/Course Details

professional human capital

May 2011

UPDATE CU

N/A

Training/Course Details

sales

May 2012

UPDATE CU

N/A

Training/Course Details

CRM salesforce

Feb 2016

SOUQ.com

N/A

This profile is fresh!
Last update 16 days ago.

Jobseeker photo

Profile Skills and Keywords

Business DevelopmentCRM SalesforceCapital MarketsComputerConstruction - Residential & CommercialConsumer ServicesCustomer ServiceCustomer Service RepresentativeE-commerceEnglishHDHandles StressHard WorkerHuman ResourcesInternetLawLeaderMicrosoft OfficeOfficeOrganizerPlannerProfessional Human CapitalRetailSOUQ.COMSalesSales ExpertSales ManagementSales SpecialistSelling SkillsSocial MediaSupportTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

sales

sales

: Expert

: Extreme - I love it!

:

3-5 years

e-commerce

e-commerce

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Organizer, Handles Stress

Online Presence

https://eg.linkedin.com/in/ahmed-magdy-809269106

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