Basic Info

Ahmed Korayem

9 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Service Delivery Account Manager at Centro Global Solutions

Experience Details

Service Delivery Account Manager

Customer Service/Support, Sales/Retail

Manager

• Develop Team performance Action Plan (Sales Targets - Quality Targets - Satisfaction Rate).
• Develop Quarterly business plan (Production and Manning forecast – Profit and Revenue increase opportunity – Qualitative Objectives).
• Set Quarterly Business Review (Production, Manning and Attrition).
• Clients Financial and Production updates assessments.


Company Details

Centro Global Solutions (multinational)

Egypt

101-500 employees

Healthcare and Medical Services, Marketing and Advertising, Consumer Services

N/A

Oct 2015 to present (1 year 2 months)
Marketing Team Leader at Centro Global Solutions

Experience Details

Marketing Team Leader

Operations/Management

Manager

(Job Description: Promoting company’s products, Monitoring Team’s productivity, Handling Customers issues)
Delegated as Account Manager occasionally.


Company Details

Centro Global Solutions (multinational)

Egypt

N/A

Consumer Services

N/A

Jun 2013 to Sep 2015 (2 years 3 months)
Sales Manager at Ace Group

Experience Details

Sales Manager

Sales/Retail

Manager

N/A


Company Details

Ace Group (multinational)

Egypt

N/A

Insurance

N/A

Feb 2015 to May 2015 (3 months)
Marketing Agent at Centro Global Solutions

Experience Details

Marketing Agent

Customer Service/Support, Marketing/PR/Advertising

Entry Level

N/A


Company Details

Centro Global Solutions (multinational)

Egypt

N/A

Consumer Services , Outsourcing/Offshoring

N/A

Dec 2011 to Jun 2013 (1 year 6 months)
Senior Receptionist at Conrad Hotels & Resorts

Experience Details

Senior Receptionist

Customer Service/Support, Tourism/Travel, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Conrad Hotels & Resorts (multinational)

Egypt

More then 1000 employees

Hospitality/Hotels

N/A

Oct 2008 to Dec 2011 (3 years 2 months)
Receptionist at Nile Hilton Hotel

Experience Details

Receptionist

Tourism/Travel

Entry Level

N/A


Company Details

Nile Hilton Hotel (multinational)

Egypt

501-1000 employees

Hospitality/Hotels

N/A

May 2007 to Oct 2008 (1 year 5 months)

Achievements


Six Sigma Yellow Belt Certified with 95% score

Education

Bachelor's Degree in Tourism Studies

Education Details

Bachelor's Degree

Tourism Studies, Hotels Management

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
2002 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Sayyad Secondary School

Egypt

2001

A / Excellent / 85 -100%

N/A

Al Sayyad Secondary School
2001

Certifications

Six Sigma
Nov 2015

Certificate details

Six Sigma

Nov 2015

N/A

N/A

N/A

American University in Cairo

N/A

Training and Courses

Training/Course Details

Human Resources Took KIT

Aug 2016

In House Training - Centro Global Solutions

N/A

Training/Course Details

Sales Fundamentals

Oct 2014

In House Training - Centro Global Solutions

N/A

Training/Course Details

Management & Leadership Development

Jan 2015

In House Training - Centro Global Solutions

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Ace GroupAnalyticalArabicBusiness DevelopmentBusiness-orientedCentro Global SolutionsConrad Hotels & ResortsConsumer ServicesCustomer ServiceCustomer-orientedData AnalysisDetails-orientedElectronicsEnglishHealthcare And Medical ServicesHospitalityHotelsHotels ManagementHuman Resources Took KITInsuranceLeaderManagementManagement & Leadership DevelopmentMarketingMarketing AgentMarketing And AdvertisingMarketing Team LeaderMicrosoft OfficeNile Hilton HotelOffshoringOutsourcingReceptionistRetailSalesSales FundamentalsSales ManagerSenior ReceptionistService Delivery Account ManagerSix SigmaSportsSupportTourismTourism StudiesTravelTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Hospitality

Hospitality

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

3-5 years

Data Analysis

Data Analysis

: Advanced

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Business-oriented, Customer-oriented, Details-oriented

Online Presence

https://www.linkedin.com/pub/ahmed-korayem/aa/3a7/55bfacebook.com/onekorayemtwitter.com/onekorayem

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