Basic Info

Ahmed Kaissoun

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Assistant IT Manager at Egyptian Food Bank

Experience Details

Assistant IT Manager

IT/Software Development

Manager

 Plans, organizes, directs, and coordinates the activities of a major division of the information technology department; provides leadership, direction, and guidance for development and operational activities to achieve the department’s long and short range goals and business objectives.
 Recruits, interviews, selects and evaluates staff; and work priorities, ensures adherence to standards and procedures, identifies, recommends and initiates training for division staff.
 Manage the IT budgets and expenditure.
 Managing the IT department across the company and supervising IT staff with different levels.
 Recruit, train, and develop team members to ensure effective and efficient performance at optimal levels.
 Set team member goals, objectives, performance measures, and tasks.
 Defining, updating, and implementing IT strategy for the organization
 Managing all organization technologies, providing technology support and training.
 Securing network system by establishing and enforcing policies, and defining and monitoring access.
 Ensuring that software licensing laws are adhered.
 Securing data from internal and external attack.
 Perform tasks as directed by IT Manager.
 Assist the IT Manager in the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, operating systems and software applications.


Company Details

Egyptian Food Bank

Cairo, Egypt

101-500 employees

Non-Profit Organizations

www.egyptianfoodbank.com

Jan 2014 to present (2 years 11 months)
Senior System Engineer at Egyptian Food Bank

Experience Details

Senior System Engineer

IT/Software Development

Experienced (Non-Manager)

 Prioritizing and managing many open cases at one time.
 Testing and evaluating new technology.
 Escalate IT issues to the IT Manager where necessary.
 Responsible for managing backups and tape rotation.
 Diagnose and resolve technical issues.
 Identify service improvements through process changes, new systems or equipment to reduce incidents and improve the customer experience.
 Support and maintain MS Servers.
 Setting up and configuring new core servers.
 Installing authorized software to core servers.
 Ensuring patches and upgrades are applied to core servers.
 Design and implement system security and data assurance.
 Analyze users' needs.
 Create flowcharts, diagrams, and other documentation.
 Basic configuration of firewalls.
 Maximizing network performance by monitoring performance, troubleshooting network problems and outages.
 Scheduling upgrades and collaborating with network architects on network optimization.


Company Details

Egyptian Food Bank

Cairo, Egypt

101-500 employees

Non-Profit Organizations

www.egyptianfoodbank.com

Jan 2011 to Dec 2013 (2 years 11 months)
IT Engineer at Egyptian Food Bank

Experience Details

IT Engineer

IT/Software Development

Experienced (Non-Manager)

 Creating purchase requisitions for IT hardware/software.
 Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
 Setting up new users and disabling expired accounts in accordance with HR requirements.
 Providing support for MAC and PC.
 Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
 Setting up new users' accounts and profiles and dealing with password issues.
 Working continuously on a task until completion.


Company Details

Egyptian Food Bank

Cairo, Egypt

101-500 employees

Non-Profit Organizations

www.egyptianfoodbank.com

Jan 2010 to Dec 2010 (11 months)
Technical Support Engineer at Egyptian Food Bank

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

 Troubleshoot and Install computer hardware, software and networks.
 Maintain computer peripheral equipment such as scanners, printers, whiteboards, and projectors, ensure that these are prepared and ready to be used.
 Troubleshoots VPN Connections through service provider.
 Supporting and troubleshoots Database Application.
 Setting up and configuring new laptops and desktops.
 Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
 Antivirus installation to all computers.
 Installing and configuring computer hardware operating systems and applications.
 Monitoring and maintaining computer systems and networks.


Company Details

Egyptian Food Bank

Cairo, Egypt

101-500 employees

Non-Profit Organizations

www.egyptianfoodbank.com

Dec 2008 to Dec 2009 (1 year)
IT & Call Center Assistant Project Manager at ConField-MENA

Experience Details

IT & Call Center Assistant Project Manager

Marketing/PR/Advertising

Entry Level

Supervise call center agents in terms of coaching, enhancing team spirit, and
correctively reacted towards critical project issues.
Supervise hardware maintenance including PCs, servers, and firewall.
Managing with the team data projects as field surveys, in-bound and outbound call
center projects


Company Details

ConField-MENA

Cairo, Egypt

11-50 employees

Marketing and Advertising

www.confield-MENA.com

Sep 2008 to Dec 2008 (3 months)
IT & Data Assistant Project Manager at ProAct World

Experience Details

IT & Data Assistant Project Manager

Marketing/PR/Advertising

Student

Participated with the field operations manager to create operations reporting
system in order to properly analyze projects results.
Managing with the team data projects as field surveys, in-bound and outbound call
center projects, SMS campaigns.
Communicating with organization's software developer in building projects and
consumers' database and clients requested reports.
Setting projects budgeting, action plans preparations, team training, and closing
reports.
Managing IT and technical support team, with setting their work plans and IT
monthly report analyzing corporate technical status.
Supervising network connectivity and solving internet, database, and internal
communication problems.


Company Details

ProAct World

Cairo, Egypt

51-100 employees

Marketing and Advertising

www.proactword.com

Dec 2005 to Aug 2008 (2 years 8 months)

Education

Bachelor's Degree in Information System

Education Details

Bachelor's Degree

Information System

Modern Academy Maadi, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy Maadi
2001 - 2004

Training and Courses

Training/Course Details

MCITP

May 2013

ITE share

N/A

Training/Course Details

Time Management and negotiation skills

Jun 2012

Egyptian Food Bank

N/A

Training/Course Details

Communication skills

Aug 2010

Egyptian Food Bank

N/A

Training/Course Details

MCSE

Jun 2009

Global knowledge

N/A

Training/Course Details

ITIL Foundation

Jul 2016

EGYBYTE

N/A

This profile is fresh!
Last update 16 days ago.

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Profile Skills and Keywords

Adobe IllustratorArabicAssistant IT ManagerCommunication SkillsCreativeEnglishHard WorkerITIT & Call Center Assistant Project ManagerIT & Data Assistant Project ManagerIT EngineerITIL FoundationInformation SystemInternetLeaderMCITPMCSEMarketingMarketing And AdvertisingMarketing ResearchMicrosoft OfficeNon-Profit OrganizationsOperationsPersistentProblem SolverSenior System EngineerSoftware DevelopmentTechnical Support EngineerTime Management And Negotiation Skills

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Adobe Illustrator

Adobe Illustrator

: Intermediate

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Operations

Operations

: Beginner

: Medium

:

Less than 1 year

marketing research

marketing research

: Little knowledge

: Little

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Problem Solver, Persistent

Online Presence

https://www.linkedin.com/in/ahmed-kaissoun-5a141551?trk=nav_responsive_tab_profilehttps://www.facebook.com/ahmed.kaissoun

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