Ahmed Mahmoud Ismail

Senior System AdministratorFull Time

• Job Details:• Single Point of Contact in Mega Project “Migration to Office365”. • Key person in implementing Manage Engine Service Desk plus (Ticketing & Asset Management Tool” Project. • Key Person in applying Thermal printing project across 23 stores. • Responsible for maintaining 100% adherence of implementing corporate IT standards in the territory and support all Corporate driven IT projects by implementing them as per agreed timelines. • Managed Purchasing Processes for IT requirements (Annually & Projects), Tenders and contracts with vendors, the Capacity & Configuration processes to insure the best assets utilization. • Maintained, Monitored and Controlled all IT assets, Maintain 100% compliance to Corporate IT guideline on IT Asset lifecycle management. • Implementing the “Store Opening & Store Operation” IT Standards. • Fulfilment of L1 support service requests as per company SLA. • Planed and Maintained main and backup connectivity between territory head office, warehouse and stores, monitored & controlled internet usage across all users in the territory. • Maintained 100% adherence to data "Backup/ Restore" policy of business applications as per Corporate IT guideline. • Maintained 100% compliance to Corporate IT guideline on legal software usage. • Contributing in setting IT annual budget.