Basic Info

Ahmed elhusseiny

8 years

Ciro, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer relations at vodafone at Vodafone

Experience Details

Customer relations at vodafone

Customer Service/Support

Experienced (Non-Manager)

I am currently working there as customer relations adviser..my role is to resolve customer complaints and send feedbacks about failures from the agents or the system etc.
I have been chosen there based on my performance and my commitment to my work.


Company Details

Vodafone (multinational)

Egypt

More than 1000 employees

Telecommunications, Business Supplies and Equipment , Business Services - Other

N/A

Sep 2014 to present (2 years 3 months)
Performance manager at Vodafone

Experience Details

Performance manager

Customer Service/Support

Experienced (Non-Manager)

Managing teams in the complaints Q


Company Details

Vodafone (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2014 to present (2 years 2 months)
Arabic Consultant at DCAF

Experience Details

Arabic Consultant

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

I used to be working there with contracts..
I used to teach their middle east staff including the head of the Department.


Company Details

DCAF

Switzerland

501-1000 employees

Government

N/A

Dec 2012 to Dec 2014 (2 years)
SEO Editor at JUMIA

Experience Details

SEO Editor

Marketing/PR/Advertising

Entry Level

SEO editor and Arabic Tutor for their foreign Staff including the CEO at this time.


Company Details

JUMIA

Egypt

501-1000 employees

Marketing and Advertising, Market Research , Wholesale Trade

N/A

Sep 2013 to Sep 2014 (1 year)

Achievements


I have achievements as SEO editor in JUMIA Egypt I have achievements as writing and publishing a novel in 2008

Education

Bachelor's Degree in Arabic

Education Details

Bachelor's Degree

Arabic

Cairo University, Egypt

B / Very Good / 75 - 85%

Arabic..philosophy

N/A

Cairo University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abdul Aziz

Egypt

2003

B / Very Good / 75 - 85%

N/A

Abdul Aziz
2003

Training and Courses

Training/Course Details

Active listening

May 2015

Mind gym

N/A

Training/Course Details

Path finder

Aug 2015

Mind gym

N/A

Training/Course Details

Stress buster

Aug 2015

Mind gym

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

Active ListeningArabicArabic ConsultantAuditing And ReportingBooksBusiness Services - OtherBusiness Supplies And EquipmentComplaints HandlingCustomer Relations At VodafoneCustomer ServiceCustomer SupportCustomer-orientedEnglishGovernmentHandles StressHard WorkerLeaderMarket ResearchMarketingMarketing And AdvertisingMs OfficePath FinderPerformance ManagerPlannerQuality CoachSEO EditorStress BusterSupportTelecommunicationsTrainingVodafoneWholesale TradeWorking

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Ms office

Ms office

: Intermediate

: High

:

3-5 years

Fields of Expertise

Training

Training

: Expert

: Extreme - I love it!

:

5-7 years

Quality coach

Quality coach

: Expert

: Extreme - I love it!

:

Less than 1 year

Customer support

Customer support

: Expert

: Extreme - I love it!

:

1-3 years

Complaints handling

Complaints handling

: Expert

: Medium

:

1-3 years

Auditing and reporting

Auditing and reporting

: Advanced

: Medium

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Customer-oriented, Handles Stress

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