Basic Info

Ahmed Serag

11 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

HR Services Manager at Mezzan Holding Kuwait GCC

Experience Details

HR Services Manager

Human Resources

Manager

• Ensure thorough understanding of all Company’s HR policies and procedures in order to communicate to HR personnel at both sector and business unit level.
• Meet with Group HR Manager regularly to understand all aspects of their respective department’s strategies and any amendments to policies and procedures.
• Ensure that HR Coordinators provide effective and efficient line HR services to all Companies in the Group employees in accordance with approved policies.
• Arrange regular meetings with HR personnel to communicate all policies and procedures related to HR Services.
• Respond to any questions, queries and confusions regarding HR processes developed at the corporate level.
• Communicate all changes and amendments in HR policies and procedures to HR personnel and monitor implementation of new changes.
• Relay established and validated targets and performance criteria (i.e. Key Performance Indicators) to HR personnel.
• Develop calendar for HR services key events and distribute.
• Prompt HR personnel prior to key milestone dates and follow-up to ensure timely completion of all tasks.
• Liaise with HR Group Managers to monitor accuracy and adherence of accepted HR policies and procedures across the organizations, including the correct execution of line HR functions.
• Conduct periodic normalization surveys to ensure that appraisal forms are completed accurately and that end of year performance scores are correctly calculated by HR Coordinator and Business Unit HR Officers.
• Ensure HR coordinators comply with procedures to update payroll database with information regarding approved adjustments to monthly payroll and SAP personnel update.
• Ensure maintenance of personnel files and employee records with all related HR information (i.e. HRIS update) across the organization.
• Managing Employee Relations and Employee engagements across Kuwait companies and Middle East Branches.
• Conducting code of conduct & performance management Training for managers inside and outside Kuwait.
• Managing and executing the communication part in HRIS SAP update throughout multi-task projects.


Company Details

Mezzan Holding Kuwait GCC (multinational)

Kuwait, UAE, Qatar, Jordan, Kuwait

More then 1000 employees

Import and Export , Agriculture/Fishing/Farming, Food and Beverage Production

www.mezzan.com

May 2013 to present (3 years 7 months)
HR & Admin Manager - Deputy CEO at Vogue Hospitality Group

Experience Details

HR & Admin Manager - Deputy CEO

Human Resources

Senior Management (e.g. VP, CEO)

N/A


Company Details

Vogue Hospitality Group

Doha, Qatar

More than 1000 employees

Food Services/Restaurants/Catering

N/A

Nov 2014 to present (2 years 1 month)
HR Generalist at Al Yasra Foods Kuwait

Experience Details

HR Generalist

Human Resources

Manager

• Participated in developing, recommending and securing approval for company HR strategies, policies, procedures, standards and budgeting guidelines for corporate and all operating companies within the AFC business units
• Participating in recruitment interviews for Corporate, first line positions and executive managers
• Managing the day-to-day HR departmental activities including recruitment, employee relations, compensation and benefits, training and development and ensuring optimal productivity and employee morale
• Responsible for defining recruitment policies, procedures and standards, plus establishing guidelines and consolidating the company’s recruiting budget and business plan
• Ensuring effective implementation of the established manpower planning policies, procedures and practices with respect to company requirements
• Advising on effective recruitment methodologies such as quotas, interviewing techniques, SOPs, etc.
• Managing and maintaining the Recruitment Tracking System to provide up-to-date information at all times
• Providing advice, guidance, support and participating with the line mangers in resolving employee issues and in the implementation of the disciplinary process and related table of penalties
• Coordination with all companies in the group to ensure that recruitment campaigns are aligned with the overall recruitment strategy and that an integrated approach is taken to manpower planning and development
• Supervising the development of the Employee Handbook with provisions for hiring, immigration, residency regulations, payment and culture issues
• Consolidating feedback from exit interviews and presenting to HR Manager along with analysis and recommendations for future action/changes/enhancements to HR policies and procedures with a view to addressing and problems
• Acting as first point of contact and following up on employee issues regarding violation of company policies and procedures, employment contract terms and/or the Country's laws and regulations
• Coordinating the production and release of the Company Newsletter by giving technical suggestions
• Acting as focal point for collecting feedback from internal surveys with respect to employees’ issues, satisfaction, etc. and providing relevant structured suggestions on how to address them
• Defining, recommending and offering effective implementation of a formal unbiased performance appraisal process and tools to evaluate the performance of employees
• Coordination with the Administration department and payroll to ensure complete hiring process and the new employee is added on the company’s system


Company Details

Al Yasra Foods Kuwait

Kuwait, Kuwait

More then 1000 employees

Wholesale Trade

www.alyasrafoods.com

Oct 2011 to May 2013 (1 year 7 months)
HR Manager at Foodz International Kuwait

Experience Details

HR Manager

Hospitality/Hotels/Food Services

Manager

• Managing the deployment of personnel, forecasting workforce requirements, recruiting staff and succession planning
• Mentoring and training employees, plus developing schemes to motivate and retain staff such as reward programs, benefit schemes and leadership development
• Recruitment strategies and related operational matters, including identifying vacancies, evaluating applicants, short listing candidates, testing, interviewing, negotiating, selecting, placing, and retaining of new joiners
• Other general HR functions such as managing payroll and undertaking employee exit interviews
• Keeping up to date with GCC Labour Laws and Government Procedures to understand work residencies plus Visa and Immigration Procedures, plus retaining knowledge of overseas labour laws and recruitment requirements
• Developing and maintaining professional relationships with real estate agencies, travel agencies, airlines and hotels to facilitate sourcing of accommodation facilities and room reservations for employees and company visitors and travelers as required


Company Details

Foodz International Kuwait

Kuwait

101-500 employees

Food and Beverage Production

www.foodzinternational.com

Feb 2010 to Oct 2011 (1 year 8 months)
HR & Corporate Recruitment Officer at TSC Investment & Trading Group Kuwait

Experience Details

HR & Corporate Recruitment Officer

Sales/Retail

Experienced (Non-Manager)

• Developing recruitment plans and strategies, conducting recruitment searches, selecting qualified candidates and maintaining appropriate relevant records and files
• Responsible for managing the daily operations including the development of business strategy, assisting with the day to day management of projects, the preparation of reports and ensuring compliance with regulations, policies and guidelines
• Coordinating with Functional Directors to ensure that recruitment campaigns are aligned with the Recruitment strategy and that an integrated approach is taken to workforce planning and development
• Evaluating and negotiating contracts of International recruitment agencies from Asian, Western, Global and Arabic countries to ensure collecting successful pool of candidates (CVs)
• Maximizing company exposure through the implementation of a number of marketing initiatives including organizing and attending international recruitment events and submitting job advertisements in local and internal newspapers
• Assisting the performance management in handling exit interviews and giving necessary guidance for employees in terms of salary and employment Certificates, final settlements, final clearance, exit residency transfer
• Tasked with the preparation of employment offers for candidates, liaising with the department and organizing the employment contract and documentation ensuring recruitment is in line with employment legislation and legal/administrative provisions


Company Details

TSC Investment & Trading Group Kuwait (multinational)

Kuwait, GCC & North Africa, Kuwait

N/A

Retail, Food Services/Restaurants/Catering, Security and Surveillance

www.sultan-center.com

Apr 2008 to Feb 2010 (1 year 10 months)

Achievements


I have provided smooth running of Mezzan Holding Group Kuwait and GCC, with over 7000 employees and AL Yasra Foods Group, with over 1600 employees within a very fast paced and changing environment assisting with the development and implementation of recruitment plans and strategies in addition to dealing with all aspects of global recruitment. managing the deployment of personnel, forecasting workforce requirements, recruiting staff and succession planning. I introduced many new and improved HR systems to the organization and developed many new recruitment strategies to help identify vacancies, evaluate applicants and test potential candidates etc., I dealt with staffing and recruitment solutions for a large number of leading companies in Kuwait and I handled a project of Bulk/Mass recruitment which included recruiting a large number of candidates in a short period by Local and Overseas Recruitment prior to working as a Recruitment Specialist in El Sewedy Cables Group - Egypt.

Education

Technical Diploma in Business Administartion - HRM

Education Details

Technical Diploma

Business Administartion - HRM, Human Resources

Bournemouth & Pool University - UK, Kuwait

B / Very Good / 75 - 85%

Business Administration Human Resources Management Compensation and Benefits Office Skills Outlook Performance Management

N/A

Bournemouth & Pool University - UK
2008 - 2009
Technical Diploma in English Language Egducation Methodology

Education Details

Technical Diploma

English Language Egducation Methodology

Zagazig University, Egypt

C / Good / 65 - 75%

English Language Education and Teaching Methodology Adult Education Psychology Modern Education Techniques

N/A

Zagazig University
2005 - 2006
English Literature in ENglish Literature

Education Details

English Literature

ENglish Literature

Zagazig University, Egypt

C / Good / 65 - 75%

English Literature Phonetics Grammar Education

N/A

Zagazig University
2003 - 2005

Certifications

Certificate details

Advanced English Conversation

Nov 2006

85 out of 100

N/A

N/A

AUC

Business English Conversation

Certificate details

Project Management Professional

Apr 2010

N/A

N/A

N/A

Kuwait University

N/A

Training and Courses

Training/Course Details

SAP

May 2013

Mezzan Holding

HRIS SAP

Training/Course Details

Seven Habits of Highly Effective people

Nov 2011

Al yasra foods Kuwait

Seven Habits of Highly Effective people

Training/Course Details

Project Management Training

Jul 2010

Kuwait University

Project management

This profile is fresh!
Last update 23 days ago.

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Profile Skills and Keywords

Advanced English ConversationAgricultureAnalyticalArabicBOD Meeting FicilitationBudgetingBusiness Administartion - HRMBusiness DevelopmentBusiness-orientedCateringChange ManagementComp. & Ben.Customer-orientedDetails-orientedDeveloping A TeamENglish LiteratureEmployee EngagementEnglishEnglish Language Egducation MethodologyFarmingFishingFood And Beverage ProductionFood ServicesGCC Labor LawsGlobal Mass/Bulk RecruitmentGovernment RelationsHR & Admin Manager - Deputy CEOHR & Corporate Recruitment OfficerHR GeneralistHR ManagerHR Services ManagerHandles StressHospitalityHuman ResourcesImport And ExportMezzan Holding Kuwait GCCPerformance ManagementProject Management ProfessionalProject Management TrainingRecruitmentRestaurantsRetailSAPSalesSecurity And SurveillanceSeven Habits Of Highly Effective PeopleStrategic PlanningTSC Investment & Trading Group KuwaitTrining And DevelopmentWholesale Trade

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

SAP

SAP

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Recruitment

Recruitment

: Expert

: Extreme - I love it!

:

More than 7 years

Change Management

Change Management

: Expert

: Extreme - I love it!

:

5-7 years

Employee Engagement

Employee Engagement

: Expert

: Extreme - I love it!

:

5-7 years

Budgeting

Budgeting

: Expert

: Extreme - I love it!

:

5-7 years

GCC labor laws

GCC labor laws

: Expert

: Extreme - I love it!

:

5-7 years

Government Relations

Government Relations

: Expert

: Extreme - I love it!

:

5-7 years

BOD Meeting Ficilitation

BOD Meeting Ficilitation

: Expert

: Extreme - I love it!

:

5-7 years

Trining and Development

Trining and Development

: Advanced

: Extreme - I love it!

:

3-5 years

Global Mass/Bulk Recruitment

Global Mass/Bulk Recruitment

: Advanced

: Extreme - I love it!

:

5-7 years

Performance management

Performance management

: Advanced

: Extreme - I love it!

:

5-7 years

Comp. & Ben.

Comp. & Ben.

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Business-oriented, Customer-oriented, Details-oriented, Handles Stress

Online Presence

www.mezzan.comwww.sultan-center.com

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