Basic Info

Ahmed Mahmoud

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

English instructor at YAT

Experience Details

English instructor

Education/Teaching, Training/Instructor

Manager

My job is about helping people how to speak English, and to teach them the essential English grammar rules which can help them to easily write and understand English more deeply. I normally give general, conversation, writing, and phonetic courses. Also, I provide my academy with making placement tests to the new students who want to apply to take English courses. Furthermore, I have been sent to many companies for English and soft-skills training to the staff like: Schneider electric Com, Sweedy Cables Com, Khalda petroleum Com, Pharco Pharmaceutical Com…


Company Details

YAT

Maadi, Cairo, Egypt

101-500 employees

Education

http://www.yatlearning.com/Front/English/Global/ShowPage.aspx?PageID=2

Oct 2012 to present (4 years 2 months)
English teacher at El-Qwmya Language School

Experience Details

English teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

I started my job as a co-teacher in grade 5. Then, I became a main teacher for the 5,6,7 and 8 grades. I went through many curriculums out of dealing with many classes and different levels. I used to make lesson plans, quizzes and exams. I used to use different activities for easily delivering messages as I prefer working in the modern methods.


Company Details

El-Qwmya Language School

Agouza, Egypt

101-500 employees

Education

http://qawmia.com/

Oct 2013 to Oct 2015 (2 years)
Call Center Representative at Vodafone UK

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

My job was about helping international (UK, and other nationalities) customers who have problems in their SIM cards, internet, bills or in their payment plans. I had to welcome and end the calls with them in particular scripts and write summaries for each call during dealing with the customers.


Company Details

Vodafone UK (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Aug 2011 to Oct 2012 (1 year 2 months)

Education

BA in English Literature

Education Details

BA

English Literature

Al-Madiana Academy for International Languages, Egypt

C / Good / 65 - 75%

Translation, linguistics, Phonetics, Phonology, Semantics, Pragmatics, Drama, Poetry, Novel, Civilization, Criticism, Conversation, and French as a second language.

It's a bachelor of Arts in Language and Translation- Equalized to faculty of Al-Alsun

Al-Madiana Academy for International Languages
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Qwmya languages school

Egypt

2008

B / Very Good / 75 - 85%

N/A

El-Qwmya languages school
2008

Training and Courses

Training/Course Details

Soft skills

Apr 2016

Self study

I have gone through a self study course in soft skill including these topics: Negotiation, Time Management, Communication, Presentation, Leadership, Business writing, Writing proposal, Behavioral Interviewing, Public Relations (PR), Customer Service, Middle Management, Problem solving & Decision Making, Dealing with difficult people, Emotional Intelligence, Motivation, Business Ethics and Planning & organizing.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCall Center RepresentativeCambridge Training College. English InstructorCommunicatorCustomer ServiceEducationEnglishEnglish InstructorEnglish LiteratureEnglish TeacherFrenchInternetMeditationMicrosoft OfficeOrganizerPlannerPoetryPoliticsProblem SolverSoft SkillsSportSupportSupportiveTelecommunicationsVodafone Egypt, Customer ServiceVodafone UKVodafone UK, Customer Service

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Fields of Expertise

Cambridge Training College. English Instructor

Cambridge Training College. English Instructor

: Expert

: High

:

1-3 years

Vodafone Egypt, Customer service

Vodafone Egypt, Customer service

: Advanced

: Medium

:

Less than 1 year

Vodafone UK, Customer service

Vodafone UK, Customer service

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Planner, Communicator, Organizer, Problem Solver, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=310553577&trk=nav_responsive_tab_profilehttps://www.facebook.com/ahmed.housam.94

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