Basic Info

Ahmed Helal

7 years

Alexandria Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Customer Service Executive at Aramex

Experience Details

Senior Customer Service Executive

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

Processed orders, prepared correspondence, and fulfilled customer need to ensure customer satisfaction.
Prepared customer service summary reports.
Co-ordinate the handling of difficult and/or unusual situations.
Ensured and provided quality service to both internal and external.


Company Details

Aramex (multinational)

Alexandria, Egypt

More then 1000 employees

Transportation

www.aramex.com

Apr 2015 to present (1 year 8 months)
Customer Service Executive at Aramex

Experience Details

Customer Service Executive

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

Managed the Shop and Ship department in Aramex Alexandria.
Succeeded in reducing the held shipments for VIP customers from 30% to 5%.
Accessed the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
Performed assigned system maintenance to various electronic order files.


Company Details

Aramex (multinational)

Alexandria, Egypt

N/A

Transportation

www.aramex.com

Jun 2014 to Apr 2015 (10 months)
Outlet Officer at Aramex

Experience Details

Outlet Officer

Sales/Retail

Entry Level

Managed to achieve a noticeable increase in profits from 4K$ to16K$.
Organized the communication between the USA Embassy and Aramex in Alexandria.
Handled the Shop and Ship department in Aramex Alexandria.
Succeeded in decreasing the amount of complaints from 50% to 10%.


Company Details

Aramex (multinational)

Alexandria, Egypt

More than 1000 employees

Transportation

www.aramex.com

Jul 2011 to May 2014 (2 years 10 months)

Education

Bachelor's Degree in Hotel Mangement

Education Details

Bachelor's Degree

Hotel Mangement

Alexandria University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Alexandria University
2008 - 2012

Training and Courses

Training/Course Details

Extra Mile

Aug 2014

Peak Permisis

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAramexBankingBusiness DevelopmentComputer SkillsCreativeCustomer ServiceCustomer Service ExecutiveEnglishExtra MileGermanHandles StressHard WorkerHotel MangementMarketingMicrosoft OfficeMicrosoft OutlookMicrosoft WindowsOrganizerOutlet OfficerPresentation SkillsReadingRetailSalesSenior Customer Service ExecutiveSupportTeam PlayerTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

More than 7 years

Sales

Sales

: Advanced

: High

:

1-3 years

Presentation Skills

Presentation Skills

: Advanced

: High

:

3-5 years

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Marketing

Marketing

: Intermediate

: High

:

5-7 years

Banking

Banking

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Creative, Organizer, Handles Stress, Team Player

Online Presence

https://eg.linkedin.com/in/ahmed-helal-365b4a100http://facebook.com/Ahmed.MMK.Helal

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