Basic Info

Ahmed ElAzhary

5 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical Support Engineer at ZuuTech

Experience Details

Technical Support Engineer

Customer Service/Support

Entry Level

• Handling technical problems online using remote support for customers in United Kingdom.
• Answering incoming technical phone calls for solving customers’ problems.
• Making outgoing technical phone calls for solving customers’ problems.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.


Company Details

ZuuTech (multinational)

United Kingdom

11-50 employees

Information Technology Services

https://www.zuutech.com/

Nov 2010 to present (7 years 1 month)

Education

B.Sc. of Commerce and Business Administration in Accounting

Education Details

B.Sc. of Commerce and Business Administration

Accounting

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

elorman

Egypt

2006

A / Excellent / 85 -100%

N/A

elorman
2006

Certifications

Certificate details

Microsoft® Certified IT Professional ﴾MCITP﴿

Nov 2011

900 out of 1000

https://mcp.microsoft.com/Anonymous//Transcript/Validate

ID : 981492 /Password : AhmedHassan

Microsoft

N/A

Certificate details

Administering Windows Server 2012

Dec 2016

813 out of 1000

https://mcp.microsoft.com/Anonymous//Transcript/Validate

ID : 981492 /Password : AhmedHassan

Microsoft

N/A

Certificate details

Installing and Configuring Windows Server 2012

Apr 2016

934 out of 1000

https://mcp.microsoft.com/Anonymous//Transcript/Validate

ID : 981492 /Password : AhmedHassan

Microsoft

N/A

Certificate details

Windows 7, Configuring

Dec 2015

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

ID : 981492 /Password : AhmedHassan

Microsoft

N/A

Certificate details

PRO: Windows 7, Enterprise Desktop Support Technician

Sep 2011

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

ID : 981492 /Password : AhmedHassan

Microsoft

N/A

Certificate details

Microsoft Certified Professional

Apr 2012

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

ID : 981492 /Password : AhmedHassan

Microsoft

N/A

Training and Courses

Training/Course Details

English: Lower Intermediate II (3CEU)

Dec 2008

AUC SCE

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdminister Windows Server 2012Administering Windows Server 2012Administrate Windows Server 2003AnalyticalArabicCCNAComputer HardwareCreativeCustomer ServiceEnglishEnglish: Lower Intermediate II (3CEU)Hard WorkerInformation Technology ServicesInstalling And Configuring Windows Server 2012Listening To MusicMS ISA 2004 ServerMac OSXMicrosoft Certified ProfessionalMicrosoft Certified IT Professional ?MCITP?NetworksPRO: Windows 7, Enterprise Desktop Support TechnicianProblem SolverReadingSupportTeam PlayerTechnical SupportTechnical Support EngineerVideo GamesWindows 7, ConfiguringZuuTech

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Administer Windows Server 2012

Administer Windows Server 2012

: Intermediate

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Intermediate

: High

:

Less than 1 year

Computer Hardware

Computer Hardware

: Intermediate

: High

:

1-3 years

Administrate Windows server 2003

Administrate Windows server 2003

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Mac OSX

Mac OSX

: Beginner

: Medium

:

1-3 years

MS ISA 2004 Server

MS ISA 2004 Server

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

1-3 years

Computer Hardware

Computer Hardware

: Intermediate

: High

:

1-3 years

Networks

Networks

: Beginner

: High

:

Less than 1 year

Key Skills

Analytical, Hard worker, Creative, Problem Solver, Team Player

Online Presence

http://www.linkedin.com/pub/ahmed-hassan/56/a13/16https://www.facebook.com/max.zuumediahttps://twitter.com/AhmedElAzhary88

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