Basic Info

Ahmed Mohamed

11 years

Cairo,Egypt, Egypt

Bachelor's Degree

Experienced

Work Experience

Operation Analysis Team Manager at Raya Contact Center

Experience Details

Operation Analysis Team Manager

Customer Service/Support

Manager

Lead Reporting Team in analysing and generating required Client reports.
Implement required improvement projects using DMAIC Approach.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Apr 2012 to present (5 years 3 months)
Technical Engineer at Riyadh Cable Companies

Experience Details

Technical Engineer

Engineering - Construction/Civil/Architecture

Experienced (Non-Manager)

Design and analyse Fibre and Copper
cables using AutoCad Software.
Preparing quotations and offers to
customers based on international
standards for cables. ( i.e. ITU,IEC,...etc.)
Cooperate with Operation and Quality
department to put designed cables on
manufacturing phase.
Deliver cable analysis and weights.


Company Details

Riyadh Cable Companies (multinational)

Riyadh, Saudi Arabia

More than 1000 employees

Manufacturing

N/A

Feb 2007 to Oct 2010 (3 years 8 months)

Achievements


Raya Achievers Club (RAC) Fekrety Rewarded Quality Achiever Innovation Certificate

Education

Bachelor's Degree in Communication and Electronics

Education Details

Bachelor's Degree

Communication and Electronics

AAST, Egypt

B / Very Good / 75 - 85%

N/A

N/A

AAST
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Farouk Islamic language School

Egypt

2000

A / Excellent / 85 -100%

N/A

Farouk Islamic language School
2000

Certifications

CCNA
Jun 2006

Certificate details

CCNA

Jun 2006

90 out of 100

N/A

N/A

Cairo University

N/A

Certificate details

Lean Six Sigma Green Belt

Aug 2016

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

Lean Six Sigma Yellow Belt

Apr 2016

N/A

N/A

N/A

American University in Cairo

N/A

Training and Courses

Training/Course Details

Web Desgin and Dev.

Sep 2009

Compaq Bussiness Center

N/A

Training/Course Details

IOS Mobile App

Sep 2016

Open Vision

N/A

Training/Course Details

Innovation Thinking in Work Places

Feb 2016

itdita

N/A

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAnalyticalArabicBuilding ConstructionCCNACall CenterCommunication And ElectronicsCommunication CablesConsumer ServicesCustomer ServiceEnglishFrenchIOS Mobile AppInnovation Thinking In Work PlacesInnovativeLeaderLean Six Sigma Green BeltLean Six Sigma Yellow BeltManufacturingMicrosoft OfficeMinitabOperation Analysis Team ManagerPHPPrimaveraProblem SolverRaya Contact CenterReadingRiyadh Cable CompaniesSalesSkilled TradesSportsSupportSupportiveTechnical EngineerTravellingWeb Desgin And Dev.

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

CCNA

CCNA

: Advanced

: High

:

5-7 years

Minitab

Minitab

: Intermediate

: High

:

1-3 years

PHP

PHP

: Intermediate

: Medium

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

3-5 years

Primavera

Primavera

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Call Center

Call Center

: Expert

: High

:

3-5 years

Communication Cables

Communication Cables

: Advanced

: High

:

5-7 years

Sales

Sales

: Intermediate

: Medium

:

1-3 years

Key Skills

Analytical, Leader, Problem Solver, Innovative, Supportive

Online Presence

https://www.linkedin.com/in/ahmed-hashem-9186b016/

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