Basic Info

Ahmed harraz

7 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Business Analyst Lead at Medmark

Experience Details

Business Analyst Lead

IT/Software Development

Manager

•Lead solution analysis, definition, and acceptance in application development lifecycle (including technology possibilities and limitations)
•Gather, interpret, and translate customer needs into functional and non functional requirements
•Translate business problems into requirements that facilitate application development
•Understand system behaviour, inputs, and outputs as they relate to business functions
•Analyze and assess data usage and product performance for maintenance prioritization and compliance with service level agreements
•Lead launch plans and servicing requirements
•Confirm that the new releases function as intended and there is no negative impact to existing functionality


Company Details

Medmark

Cairo, Egypt

101-500 employees

Healthcare and Medical Services

N/A

Apr 2016 to present (8 months)
SR. Business analyst at PepsiCo

Experience Details

SR. Business analyst

IT/Software Development

Experienced (Non-Manager)

• Knowledge of the Software Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process.
• Experience in creating and executing test plans for functional tests, QA tests, and UAT.
• Defines and documents customer business functions and processes.
Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Reads and interprets case management systems and functional technical literature and translates in terms understandable to the end-users.
• Plans, organizes and conducts business process improvement projects and management reviews.
• Assists in developing an overall change management strategy
• Conducts change impact analysis to assess the potential implications of changes and documents
• Plan UAT test scenarios, tester’s selection and supervising the testing process
• Provides technical assistance in training, mentoring, and coaching professional and technical staff.
• Develops training curriculum and conducts formal training sessions covering assigned systems module.
• Managing AMEA server’s licenses and support for HR applications
• Managing technical contract and renewal for AMEA vendors
• Supporting Egypt SAP Business Object service. Managing HR vendors contracts, meetings, maintaining, updating
• Provides work direction to one or more technical or clerical staff or acts as a team lead on designated projects or assignments.
• Leading a team of junior business analysts responsible for providing the proper training, dividing the tasks


Company Details

PepsiCo (multinational)

Cairo, Egypt

N/A

FMCG

N/A

Jun 2014 to Apr 2016 (1 year 10 months)
Business Solutions Delivery Associate Specialist at PepsiCo

Experience Details

Business Solutions Delivery Associate Specialist

IT/Software Development

Entry Level

• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Researches and prepares statistical reports using data from computer systems and internal surveys. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making.
• Participates in user acceptance testing and testing of new system functionality.
• Develops information system documentation to support efficient court operations prepares reports and written findings and recommendations and monitors changes.
• Partnered with internal and external vendor partners to ensure delivery timeframes were met.
• Partnered with IT leads in AMEA and Latin America to align on design, development and testing of custom payroll interfaces.
• Participate in FIT/GAP sessions with several countries to understand local business process and associated systems landscape to uncover potential gaps in functionality that may exist when moving to Success Factors Employee Central HCM.
• Provide solution expertise to the interface delivery team during business requirements gathering and interface design creation.


Company Details

PepsiCo (multinational)

Cairo, Egypt

N/A

FMCG

N/A

Jun 2012 to Jun 2014 (2 years)
Telesales team leader at Mate way

Experience Details

Telesales team leader

Operations/Management

Manager

 Motivating and coaching internal sales people on how to achieve business sales targets
 Managing team members KPI's
 Allocating daily jobs and workloads.
 Training new team members.
 Acting as a resource for other staff members.
 Managing team performance and progress.
 Enforcing all company approved policies and procedures.
 Constantly looking for ways to improve processes.
 Monitoring the performance of junior staff.
 Completing team-related paperwork.
 Implementing new initiatives and making sure all staff understand them.
 Taking action to correct and staff shortcomings.
 Managing and monitoring staff attendance.
 Giving prompt and accurate information on individual staff member performance.
 Attending and participating in team meetings


Company Details

Mate way

Egypt

51-100 employees

Medical Devices and Supplies

N/A

Jun 2011 to Jun 2012 (1 year)
Customer Service Trainer at Start contact center

Experience Details

Customer Service Trainer

Customer Service/Support

Experienced (Non-Manager)

as a customer service trainer Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel's. Reports individual's progress and identifies additional training needs. Assist in program development when there is new products and/or services.


Company Details

Start contact center

Egypt

11-50 employees

Telecommunications

N/A

Aug 2009 to Jul 2011 (1 year 11 months)
Telesales at FAS

Experience Details

Telesales

Customer Service/Support

Entry Level

for US customers lowering the interest rate on visa, master, American express and discover credit cards provides the optimal solutions for the least possible personal costs to the consumer. Helping consumers with Debt Settlement, Tax Relief, Mortgages and other financial services


Company Details

FAS

Egypt

101-500 employees

Financial Services

N/A

Nov 2010 to May 2011 (6 months)
Customer Service Representative at Vodafone Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

deal directly with customers either by telephone, electronically
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• Dealing with Egyptian& foreign customers technical support for USB modems, mobile internet, network coverage problems


Company Details

Vodafone Egypt (multinational)

Egypt

N/A

Telecommunications

N/A

Jun 2009 to Sep 2010 (1 year 3 months)
Maintenance Engineer at Axiom Telecom

Experience Details

Maintenance Engineer

IT/Software Development

Experienced (Non-Manager)

as technical support team leader for mobile maintenance software &hardware;


Company Details

Axiom Telecom (multinational)

Egypt

501-1000 employees

Telecommunications

N/A

Jan 2008 to May 2009 (1 year 4 months)

Achievements


PepsiCo best innovation idea 2014


Achievements: • HR: SAP Employee Central Implementation (Cloud Infrastructure) Interface Implementation: Scope: 10 countries/20000 users/10 interfaces Collaborated with internal project team (PepsiCo HR) and implementation partner (SAP) on FIT GAP Sessions, Configuration and ad-hoc reporting for Employee Central. • Participated requirements gathering with each country and created Business Requirement Document (BRD) and Technical Document (TD) for each inbound and outbound interfaces. • Data Conversion - Scope: 10 countries/20000 users Gain alignment on data conversion strategy and timeline with each country. • Worked with Data Management team (DMO) on data conversion rules and cleansing. • Successful Migration HR servers to HP data center to Sweden UK • Awarded PepsiCo best innovation idea 2014

Education

MBA in MBA

Education Details

MBA

MBA

Garden York, United States

C / Good / 65 - 75%

N/A

N/A

Garden York
2015 - 2016
Bachelor's Degree in Electronics and Communication Department

Education Details

Bachelor's Degree

Electronics and Communication Department

New Cairo academy Faculty of engineering,, Egypt

C / Good / 65 - 75%

N/A

N/A

New Cairo academy Faculty of engineering,
2005 - 2009

Certifications

Certificate details

Managing for Rapid Change and Uncertainty

Dec 2014

98 out of 100

N/A

N/A

Pepsico

Completed on 21/Dec/2014 07:45 AM America/Chicago

Certificate details

Introduction to Project Management

Dec 2014

100 out of 100

N/A

N/A

Pepsico

Completed on 21/Dec/2014 07:45 AM America/Chicago

Andriod
Jan 2015

Certificate details

Andriod

Jan 2015

N/A

N/A

N/A

YAT

N/A

Training and Courses

Training/Course Details

GSM 2-BASIC ELECTRONICS 3-ICDL 4-MATLAB 5-AutoCAD 6-Computer maintenance 7-Basic of Network administration

Aug 2008

legend

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AndriodArabicAxiom TelecomBASIC ELECTRONICSBasic Of Network AdministrationBooksBusiness AnalysisBusiness Analyst LeadBusiness Solutions Delivery Associate SpecialistCreativeCustomer ServiceCustomer Service RepresentativeCustomer Service TrainerElectronics And Communication DepartmentEnglishFMCGFinancial ServicesGSMGSM 2-BASIC ELECTRONICS 3-ICDL 4-MATLAB 5-AutoCAD 6-Computer Maintenance 7-Basic Of Network AdministrationGuitarHard WorkerHealthcare And Medical ServicesITIntroduction To Project ManagementMBAMS OfficeMaintenance EngineerManagementManaging For Rapid Change And UncertaintyMedical Devices And SuppliesMusicPepsiCoProject ManamentSR. Business AnalystSocialSoftware DevelopmentSportsSupportSupportiveTeam PlayerTechnical SupportTelecommunicationsTelesalesTelesales Team LeaderVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Fluent

: Advanced

Tools and Technologies

MS office

MS office

: Advanced

: High

:

3-5 years

GSM

GSM

: Intermediate

: High

:

Less than 1 year

BASIC ELECTRONICS

BASIC ELECTRONICS

: Intermediate

: Medium

:

1-3 years

Basic of Network administration

Basic of Network administration

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

business analysis

business analysis

: Expert

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Expert

: High

:

5-7 years

Project manament

Project manament

: Advanced

: Extreme - I love it!

:

5-7 years

technical support

technical support

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Creative, Social, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/ahmed-harraz-mba-in-progress-38b9527b?trk=nav_responsive_tab_profile_pic

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