Basic Info

Ahmed Mohamed Hamad

10 years

Riyadh, Saudi Arabia

Bachelor's Degree

Manager

Work Experience

CRM Delivery Manager at Mobily

Experience Details

CRM Delivery Manager

Project/Program Management

Manager

Highlights of the Role & Achievements:
---------------------------------------------------------
 Provided high-end CRM Delivery Management duties that involves the following:-
o Projects Tracking, progress reporting, and status monitoring.
o Monitor capacity consumption & Demand management.
o Change Request management, Release management, and Configuration management.
o Incident Management and Defect Resolution.
o Service Level Management (ensure adherence to SLA & OLA).
o Plan system enhancements for Continual Service Improvement.
 The successful devliery of various Mobily products & services played a major role in increasing the company investments in the Telecom Corporate, Consumer, and Data sectors. For example the delivery of new voice/data packages, new promotions, Multi-SIM, Broadband, FTTH, eLife TV.. and so on).
 Improved the service delivery process through the adoption of the BMC Remedy ITSM Suite, which is based on ITIL and Business Process Framework (eTOM). This process improvement extensively contributed on having more efficient IT processes, extensive management control and reporting capabilities; leading to greater service availability, fewer disruptions, lowered costs, and effectively satisfying the business needs.


Company Details

Mobily

Riyadh, Saudi Arabia

501-1000 employees

Telecommunications

http://www.mobily.com.sa/

Jun 2016 to present (6 months)
Credit & Collection System Product Manager at Mobily

Experience Details

Credit & Collection System Product Manager

Project/Program Management

Manager

Highlights of the Role & Achievements:
----------------------------------------------------------
 Acting as the Product Manager for the Mobily Credit & Collection System (e.g. the system applying Mobily collection policy for bill collections).
 Performing various Product Management duties that involves the following:-
ᴑ Planning the Product Increments ᴑ Supervising the Delivery Process
ᴑ Change Request Management ᴑ Release Management
ᴑ Operations Management ᴑ Product Enhancements
ᴑ Preparing Manuals and Presentations for end-user guidance.
 Played key role in applying the Mobily IT transformation strategy to the Credit & Collection Product through performing a full system re-architecture based on the TOGAF 9.1 principles.
 The successful delivery of the new Credit & Collection Solution enables highly flexible Collection policies in both B2B and B2C sectors facilitating the achievement of extremely tough Collection targets; that were having a great impact on improving the ROI and limiting the Revenue Loss.
 The major enhancement of the Credit & Collection System performance through introducing the Collection Pool Buffering Mechanism was having a great impact on doubling Mobily outbound agents' productivity and reducing AHT.
 Received a Certificate of Appreciation for 10 years of dedication towards Mobily success.


Company Details

Mobily

Riyadh, Saudi Arabia

501-1000 employees

Telecommunications

http://www.mobily.com.sa/

Feb 2014 to May 2016 (2 years 2 months)
CRM Supervisor & Project Coordinator at Mobily

Experience Details

CRM Supervisor & Project Coordinator

Project/Program Management

Manager

Highlights of the Role & Achievements:

 Carried out the Project Coordination responsibilities for all projects and change requests related to the CRM:
ᴑ Requirements management. ᴑ Stakeholders management.
ᴑ Project planning and execution. ᴑ Planning project resources and deliverables.
ᴑ Monitoring and reporting project status. ᴑ Delegating tasks and responsibilities as needed.
 The successful delivery of the Mobily Retention Project enabled the proper application of many retention marketing promotions; which effectively improved the retention rate for Mobily customers.
 The successful delivery of the ePOS Shift Management Project provided an effecive asset management and stock control system; that was having a great impact on improving the ROI and providing the top-managemrnt with accurate stock reports and dashboards.
 The successful Consolidation of the Siebel CRM with the in-house Business Management System contributed in enhancing the end user experience with the CRM functionality, and led to better customer handling experience.
 Complex reporting with heavy queries grepping data from multiple DBs become feasible in CRM; through the innovation of the Offline Reporting Architecture that involved a backend service to generate offline reports, and make them available for download.
 Received a Certificate of Appreciation for successfully managing projects to a high standard and quality, particularly the ePOS Shift Management Project.


Company Details

Mobily

Riyadh, Saudi Arabia

101-500 employees

Telecommunications

http://www.mobily.com.sa/

Jul 2010 to Jan 2014 (3 years 6 months)
CRM Design Technical Lead at Mobily

Experience Details

CRM Design Technical Lead

Project/Program Management, IT/Software Development

Experienced (Non-Manager)

Highlights of the Role & Achievements:
----------------------------------------------------------
 Recruited initially to provide Technical Consulting functions in the re-architecture process of the High Usage Credit Control System; which is the system to enforce Mobily credit limit rules on Postpaid GSM customers.
 Provided massive documentation for the AS-IS and the TO-BE architecture of the High Usage System.
 Involved in enhancing the architecture of the High Usage system; in order to improve performance, and to apply the component architecture on various system services.
 Provided Analysis and Design support to the Mobily in-house CRM solution called the Business Management System (BMS), which was implemented as a J2EE Web Portal allowing detailed 360° view for a Mobily customer.
 Introduced a new CRM Reporting Framework which had a great impact on improving the development productivity, and cutting the reports' development time to 1/10.
 Received an Employee Recognition Award in recognition of the contribution through continuous endeavors to live the Mobily values and realize the Mobily success.


Company Details

Mobily

Riyadh, Saudi Arabia

501-1000 employees

Telecommunications

http://www.mobily.com.sa/

Sep 2006 to Jun 2010 (3 years 9 months)
Senior Consultant (Java / EAI / WebSphere) at SBM (Offshore)

Experience Details

Senior Consultant (Java / EAI / WebSphere)

IT/Software Development

Experienced (Non-Manager)

Highlights of the Role & Achievements:
-----------------------------------------------------------
 Played major role in architecting the Etihad Etisalat (Mobily) Initial Roll-Out Project that involved a large integration among various enterprise solutions including Siebel, Billing, EAI, GSM network, and SADAD, with the IBM MQ & Message Broker as the main integration tools.
 Contributed in designing and implementing the SADAD Gateway aimed to provide an integration solution between Mobily billing system and SADAD using secure XML messaging through Https, and in implementing a web application for EAI system auditing.
 Endeavoured to perform project leading functions for the Saudi Arabian Public Pension Agency Investment Project to manage various fund investments including sale and purchase of shares, bonds and lands using a workflow cycle.
 Instrumental in designing and testing the workflow approval cycles, using the MQ Workflow Java API. Also contributed in the project management effort through putting the project plans, work break-down structure (WBS), and time schedules.


Company Details

SBM (Offshore)

Riyadh, Saudi Arabia

501-1000 employees

Information Technology Services

http://www.sbm.com.sa/

Apr 2005 to Aug 2006 (1 year 4 months)
Senior Java & Middleware Specialist at Intercom Enterprises

Experience Details

Senior Java & Middleware Specialist

IT/Software Development

Experienced (Non-Manager)

Highlights of the Role & Achievements:
-----------------------------------------------------------
 Participated in the enhancement of the BankNet Multi-channel Banking Product through applying the J2EE design patterns to the existing framework.
 Involved in the design and implementation of the multi-tier Enterprise Solution for the Commercial International Bank (CIB) in Egypt. The project objective was to build the CIB Internet & Kiosk Banking solution though the customization of the existing BankNet Multi-channel product.
 Provided assistance in the design and implementation of the middleware solution between the CIB Oracle CRM system and the iSeries backend. This middleware solution was achieved through the use of IBM MQSeries, JMS, EJB, and Web Services.
 Tasked with the Project Leading duties of the Correspondence Management System (CMS) for the Arab International Bank (AIB) in Egypt, utilizing a WebSphere Portal Server and MQ Workflow System to manage the flow of correspondence documents between various bank employees at different levels within the bank organization structure.


Company Details

Intercom Enterprises

Cairo, Egypt

101-500 employees

Information Technology Services

http://www.intercom.com.eg/intercom/index.htm

Jul 2003 to Mar 2005 (1 year 8 months)

Achievements


- Received a Certificate of Appreciation for 7 years of dedication towards Mobily success.
- Mobily CRM Channels Consolidation objective was achieved; through the use of Siebel Open UI platform solution to bundle the Siebel CRM with the BMS Mobily's in-house solution.
- Complex reporting with heavy queries grepping data from multiple DBs become feasible in CRM; through the innovation of the "Offline Reporting" architecture that involved a backend service to generate offline reports, and make them available for download.


- Received an Employee Recognition Award in recognition of the contribution through continuous endeavors to live the Mobily values and realize the Mobily success.


- Achieved an end to end Integration solution between Mobily Telecom and SADAD system for online bill payments with full security implementation.


Education

B.Sc. Computer Science & Information Systems in Computer Science

Education Details

B.Sc. Computer Science & Information Systems

Computer Science

Faculty of Computer & Information Systems, Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

Very Good with honors (Final GPA 82%) Graduation Project: Information Filtering using an Intelligent Agent - GPA: Excellent)

Faculty of Computer & Information Systems, Ain Shams University
1998 - 2001

Certifications

Certificate details

CIW Web Foundations Associate

Jan 2003

N/A

N/A

N/A

CIW

N/A

Certificate details

IBM Certified Specialist - WebSphere Studio Application Developer v4.0

Jun 2003

N/A

N/A

N/A

IBM

N/A

Certificate details

CIW Web Design Professtional

May 2007

N/A

N/A

N/A

CIW

N/A

Certificate details

CIW Web Development Professional

Jul 2008

N/A

N/A

N/A

CIW

N/A

Certificate details

IBM Certified Solution Designer - Object Oriented Analysis and Design, vUML 2

May 2009

N/A

N/A

N/A

IBM

N/A

Certificate details

IBM Certified Solution Developer - WebSphere Integration Developer V6.2

Jun 2010

N/A

N/A

N/A

IBM

N/A

Certificate details

Oracle Certified Professional - Java SE 5 Programmer

Jul 2011

N/A

N/A

N/A

Oracle

N/A

Certificate details

Oracle Certified Professional - Java EE 5 Web Component Developer

Dec 2011

N/A

N/A

N/A

Oracle

N/A

Certificate details

Oracle Certified Professional - Java EE 5 Business Component Developer

Jan 2012

N/A

N/A

N/A

Oracle

N/A

Certificate details

ITIL Foundation Certificate in IT Service Management

Mar 2012

N/A

N/A

N/A

APMG-International

N/A

Certificate details

TOGAF 9 Foundation

Jun 2012

N/A

N/A

N/A

The Open Group

N/A

Certificate details

Microsoft Project 2013 Specialist

Dec 2014

N/A

N/A

N/A

Microsoft

N/A

Certificate details

MCSE / Monitoring and Operating a Private Cloud

Dec 2014

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Agile Scrum Foundation

Mar 2015

N/A

N/A

N/A

Exin

N/A

Certificate details

Professional in Project Management (PPM)

Sep 2015

N/A

N/A

N/A

GAQM / ASIC

N/A

Certificate details

PRINCE2® Practitioner Certificate in Project Management

May 2016

N/A

N/A

N/A

EXIN / AXELOS

N/A

Training and Courses

Training/Course Details

IBM/ Egypt Graduate Program on Web Application Development Technologies

Jun 2003

IBM, Cairo, Egypt

Scholarship provided for fresh Egypt graduates by IBM and the Ministry of Communications & IT, Cairo, Egypt Grade in Final Graduation Project: Very Good

Training/Course Details

Middle Management Training Program

Jul 2007

AL-TAWAIL Center, Riyadh, Saudi Arabia

N/A

Training/Course Details

Architecting and Designing J2EE Applications

Nov 2007

Al Khlaeej Sun-Authorized Training Center, Riyadh, Saudi Arabia

N/A

Training/Course Details

Creative Problem Solving & Decision Making

Mar 2009

Dale Carnegie Training, Riyadh Saudi Arabia

Human Development Course

Training/Course Details

Developing Applications with a Service-Oriented Architecture

Apr 2010

Jupiter 2000 IBM-Authorized Training Center, Cairo, Egypt

N/A

Training/Course Details

Achieving Peak Excellence

Oct 2014

AIMS Training Center, Riyadh, Saudi Arabia

Human development course Consists of 3 sections (Be First, Be Reliable, and Be Engaged)

Training/Course Details

TOGAF 9.1 (Level 1 &2) Accredited Training

Mar 2015

Jodayn Training, Riyadh, Saudi Arabia

N/A

Training/Course Details

ITIL V3 Foundation Level

May 2015

Jodayn Training, Riyadh, Saudi Arabia

N/A

Training/Course Details

Project Management Professional (PMP)

Jun 2015

Jodayn Training, Riyadh, Saudi Arabia

N/A

This profile is fresh!
Last update 18 days ago.

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Profile Skills and Keywords

Achieving Peak ExcellenceAgile Scrum FoundationAnalyticalApplication Server (IBM WebSphere Application Server, JBoss Application Server)Architecting And Designing J2EE ApplicationsCIW Web Design ProfesstionalCIW Web Development ProfessionalCIW Web Foundations AssociateCRM Delivery ManagerCRM Design Technical LeadCRM Supervisor & Project CoordinatorComputer ScienceCreative Problem Solving & Decision MakingCredit & Collection System Product ManagerDatabase (IBM DB2, Oracle 11g, SQL)Database Programming & AdministrationDeveloping Applications With A Service-Oriented ArchitectureDevelopment IDE(Eclipse, Rational Software Architect, Oracle JDeveloper)EAI (IBM WebSphere MQ, IBM MQ Workflow, IBM WebSphere Integration Developer V6.2)EnglishEnterprise ArchitectureFrenchIBM Certified Solution Designer - Object Oriented Analysis And Design, VUML 2IBM Certified Solution Developer - WebSphere Integration Developer V6.2IBM Certified Specialist - WebSphere Studio Application Developer V4.0IBM/ Egypt Graduate Program On Web Application Development TechnologiesITIT Project ManagementIT Service Delivery ManagementITIL Foundation Certificate In IT Service ManagementITIL V3 Foundation LevelInformation Technology ServicesInnovativeJava EE Platform TechnologiesMCSE / Monitoring And Operating A Private CloudMicrosoft Office (Word, Excel, PowerPoint, Access)Microsoft ProjectMicrosoft Project 2013 SpecialistMiddle Management Training ProgramMiddleware & Solution Integration (EAI)OS (Microsoft Windows, Sun Solaris, IBM AIX)Oracle Certified Professional - Java EE 5 Business Component DeveloperOracle Certified Professional - Java EE 5 Web Component DeveloperOracle Certified Professional - Java SE 5 ProgrammerPRINCE2 Practitioner Certificate In Project ManagementPlannerProblem SolverProcess Mgmt (Microsoft Visio, IBM Rational Architect, BMC Remedy, HP Quality Center)Professional In Project Management (PPM)Program ManagementProgramming (Java SE, Java EE, JDBC, JMS, JAXP, Struts, JSF, Spring, Hibernate)ProjectProject Management Professional (PMP)Senior Consultant (Java / EAI / WebSphere)Senior Java & Middleware SpecialistSoftware DevelopmentSoftware Development ProcessesTOGAFTOGAF 9 FoundationTOGAF 9.1 (Level 1 &2) Accredited TrainingTeam LeadershipTeam PlayerTelecom BSSTelecom Risk Management & CollectionsTelecommunicationsWeb Development (DHTML, JavaScript, Java Applets, CSS, Jquery, Ajax)

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Microsoft Office (Word, Excel, PowerPoint, Access)

Microsoft Office (Word, Excel, PowerPoint, Access)

: Expert

: Medium

:

More than 7 years

Programming (Java SE, Java EE, JDBC, JMS, JAXP, Struts, JSF, Spring, Hibernate)

Programming (Java SE, Java EE, JDBC, JMS, JAXP, Struts, JSF, Spring, Hibernate)

: Expert

: High

:

More than 7 years

Web Development (DHTML, JavaScript, Java Applets, CSS, Jquery, Ajax)

Web Development (DHTML, JavaScript, Java Applets, CSS, Jquery, Ajax)

: Expert

: High

:

More than 7 years

OS (Microsoft Windows, Sun Solaris, IBM AIX)

OS (Microsoft Windows, Sun Solaris, IBM AIX)

: Advanced

: Medium

:

5-7 years

Microsoft Project

Microsoft Project

: Advanced

: High

:

3-5 years

Process Mgmt (Microsoft Visio, IBM Rational Architect, BMC Remedy, HP Quality Center)

Process Mgmt (Microsoft Visio, IBM Rational Architect, BMC Remedy, HP Quality Center)

: Advanced

: High

:

3-5 years

Database (IBM DB2, Oracle 11g, SQL)

Database (IBM DB2, Oracle 11g, SQL)

: Advanced

: High

:

More than 7 years

Development IDE(Eclipse, Rational Software Architect, Oracle JDeveloper)

Development IDE(Eclipse, Rational Software Architect, Oracle JDeveloper)

: Advanced

: High

:

More than 7 years

Application Server (IBM WebSphere Application Server, JBoss Application Server)

Application Server (IBM WebSphere Application Server, JBoss Application Server)

: Advanced

: High

:

More than 7 years

EAI (IBM WebSphere MQ, IBM MQ Workflow, IBM WebSphere Integration Developer V6.2)

EAI (IBM WebSphere MQ, IBM MQ Workflow, IBM WebSphere Integration Developer V6.2)

: Intermediate

: Medium

:

5-7 years

Fields of Expertise

Team Leadership

Team Leadership

: Expert

: Extreme - I love it!

:

More than 7 years

Java EE Platform Technologies

Java EE Platform Technologies

: Expert

: Extreme - I love it!

:

More than 7 years

Middleware & Solution Integration (EAI)

Middleware & Solution Integration (EAI)

: Expert

: Extreme - I love it!

:

More than 7 years

Database Programming & Administration

Database Programming & Administration

: Expert

: High

:

More than 7 years

IT Service Delivery Management

IT Service Delivery Management

: Advanced

: Extreme - I love it!

:

5-7 years

Enterprise Architecture

Enterprise Architecture

: Advanced

: Extreme - I love it!

:

5-7 years

TOGAF

TOGAF

: Advanced

: Extreme - I love it!

:

3-5 years

Telecom BSS

Telecom BSS

: Advanced

: High

:

5-7 years

Telecom Risk Management & Collections

Telecom Risk Management & Collections

: Advanced

: High

:

5-7 years

Software Development Processes

Software Development Processes

: Advanced

: High

:

More than 7 years

IT Project Management

IT Project Management

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Planner, Problem Solver, Innovative, Team Player

Online Presence

https://www.linkedin.com/in/ahmedhamad

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