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AHMED ATTIA AHMED HUSSEIN GOMA

operation manager

Giza, Egypt

Work Experience

  • operation managerFull Time

    stream global service or convergys

    Feb 2013 - Oct 2015 -2 yrs, 8 months

    Egypt , Giza

    • Job Details:my job is to do the reporting to the site manager of the results achieved on a monthly basis as well as to study and obtain a method and a system to be effective and achieve the objectives business metrics provided by the client my job was to help the team manager to overcome customer objections by regular meetings in order to find effective solutions that can help agents overcome customer objections thus being able to achieve the objectives, during the period in which I worked I had initially found the situation a little criticism but thank god and my strong experience in sales and interpersonal relationships and customer service acquired through the years we have been able to double its turnover increasing large volume of calls and establishing mutual trust with customers and make the service excellent and this was said by the client by establishing with him a very good professional and business by increasing the number of agents in one year almost doubled, and this' due to hard work done and the enormous efforts and sacrifices made to get to this ... this' cause I think a good operations manager must not only look at the screen of a computer looking at the results on the monitor and tell the team managers where they need to improve, but a good director must first hear what issues are encountered while working listen the chimeras and try to give effective solutions to both team manager and agents in order to overcome all the objections encountered at work, the results are the fruit of hard work, thank god and my experience in the field the sale and having turned half of Europe and knowing very well their culture and their way of thinking, thank God today are a man who knows no obstacles and always ready to face market challenges always giving effective solutions and winning
  • ASSISTANT MANAGERFull Time

    DOMINA VACANZE

    Aug 2010 - Jul 2013 -2 yrs, 11 months

    Egypt , South Sinai

    • Job Details:Assistant Manager Domina holiday Gaetano Telese job coordinating the work of the vendors and training objectives in Sharm el Sheikh at the coral bay
  • FINANCIAL AGENTFull Time

    CAPITAL MONEY BANK POPOULAR OF BERGAMO

    Jul 2009 - Dec 2010 -1 yr, 5 months

    Italy , Brescia

    • Job Details:from 2009 to 2010 Ombudsman credit money at Capital Group Banca Popolare di Bergamo to Brescia in the branch of Via Rodi WITH EXCELLENT RESULTS knowing all directors Holders area manager ect ... Groups Tecnocasa Primacasa 
Casavera and Studio home
  • PRIMACASA REAL ESTATE OWNERFull Time

    PRIMACASA REAL ESTATE NETWORK

    Sep 2006 - May 2009 -2 yrs, 8 months

    Italy

    • Job Details:2006 to /2009 Holder agencies Primaca real estate franchise group of TRAVAGLIATO (BS) agency (BS) and Venice Avenue lonato (bs) task coordination of work and achieving objectives in company with the area manager of the group with a share of 70 % and in the same time zone Consultant for the PROVINCE OF BRESCIA job training and proper use of the know-how of the company through training and frequent meetings for the achievements of business objectives and the expansion of the network. 

  • Education

    • degree in econimics in economia

      bicocca milano

      Jan 2001 - Jan 2004 - 3 yr

    Achievements

    My successes were fortunately

    Skills

    • business planing
    • account managment
    • Customer Service
    • Real Estate

    Languages

    • Italian

      Fluent

    Training & Certifications

    • Course image,public relation,antistress,Computer course: 95-98 windows xp with certificate vote: good Course image, communicative techniques, public relations course, anti-stress, course professional real estate agents, real estate agents selling point d

      2005
    • UIC

      REGISTRATION BULLETIN BOARD CREDIT BROKERS AT THE BANK OF ITALY NUMBER 28595·2004
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