Basic Info

Ahmed gamal

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

L2 Backup and Storage at ITS

Experience Details

L2 Backup and Storage

IT/Software Development

Experienced (Non-Manager)

•Provide Implement and Support Customer within EMC and VMWare Products including Storage (VNX, CLARiiON,Unity and VMAX) ,Backup and Recovery Solutions (Data Domain, Networker, Tape Library) as well as VMWare Solutions and its components like ESXi, VSphere And Connectrix (Brocade, Cisco).


Company Details

ITS

Giza, Egypt

501-1000 employees

Banking

N/A

Jan 2017 to present (7 months)
Senior Technical support at International turnkey systems

Experience Details

Senior Technical support

IT/Software Development

Experienced (Non-Manager)

- Large windows environment (1500 plus desktops) and support 10 sites.
• Provide level one and two technical support and incident management service desk functions with Monitor and track ticket remedy system and Perform hierarchical escalation according to SLA.
• Provide remote scripted support to the incidents related to desktop operating system, standard software, and office automation software. Including installing and upgrading Software, implementing file backups, and configuring systems and applications.
• Perform password reset for end users on directory services and enterprise IT applications and Setting up new users and disabling expired accounts in accordance with HR requirements.
• Perform remote installation and configuration for VPN clients according to the customer’s policies and procedures.
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes.
• Provide technical support during downtime and shift hours mandatory
•Maintain IT infrastructures Video Conferences all over the company
•Responsible for All asset and purchasing system.
•Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
•Provide troubleshoots and support for Outlook, Email issues,
•Provide troubleshoots and support for printers (local and network), IP phones and Domain issues.
-Data center Responsibility
-For effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and implement Raid configuration and install new / rebuild existing servers HP & Dell and configure hardware, peripherals in accordance with standards and project/operational requirements.
- Report data center weekly if there are any failures in servers as (RAM, Hard disk, power supplier and operating system) and replace the failure.


Company Details

International turnkey systems

Giza, Egypt

501-1000 employees

Banking

http://www.its.ws/

Sep 2015 to Jan 2017 (1 year 4 months)
Senior Technical support at Qsoft

Experience Details

Senior Technical support

Installation/Maintenance/Repair

Experienced (Non-Manager)

-Provide troubleshoots and support for printers, scanners and shared folders
-Provide helpdesk support and resolve problems to the end users satisfaction.
- Excellent Deal with MAC OS.
-Installing and configuring computer hardware, software, systems, networks, peripheral equipment and more.
-Helping the end user email management.
-Able to search about new technology and tutorial over the Internet and do it self-study.
-configure access point (Apple airport extreme and express).
- Install and configure pfsense firewall
-Setup, configure, troubleshoot, backup, antivirus support and maintain pc’s and Windows XP/Windows 7/Windows 8 Workstations
-Responsible for All asset and purchasing system.
-Responsible for All equipment and inventory system


Company Details

Qsoft

Giza, Egypt

11-50 employees

Media Production

N/A

Sep 2014 to Sep 2015 (1 year)
Technical Support at Gazayerli Egypt Group

Experience Details

Technical Support

Installation/Maintenance/Repair, Administration

Entry Level

1. Operating Systems (OS) installation / re-installation, upgrades and patches for desktops.
2. Maintain and ensure software licenses for All Assets (Desktop, Laptops and servers).
3. Administrating Windows Server 2008 R2 Services (AD, DHCP, DNS, etc…)
4. Adding, removing, or updating user account information, resetting passwords.
5. Configure E-mail accounts on outlook versions, archiving data files for users.
6. Providing maintenance and support for more than 300 PC.
7. Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals.


Company Details

Gazayerli Egypt Group

Giza, Egypt

N/A

Outsourcing/Offshoring , Information Technology Services

http://network.gazayerli.net/

Jan 2012 to Sep 2014 (2 years 8 months)

Education

Computer Science in System Engineering

Education Details

Computer Science

System Engineering

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El orman

Egypt

2006

A / Excellent / 85 -100%

N/A

El orman
2006

Training and Courses

Training/Course Details

• Diploma in Networking Windows Server

Jan 2012

YAT

N/A

Training/Course Details

English

Jan 2011

British Council

N/A

Training/Course Details

MCSA 2012

Dec 2013

Networkers

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicBankingCCNACommunicatorEMCEnglishHard WorkerITITILInformation Storage ManagementInformation Technology ServicesInstallationL2 Backup And StorageLinuxMCITPMCSA 2012MCSEMaintenanceMedia ProductionMicrosoftOffshoringOutsourcingPresenterRepairSenior Technical SupportSocialSoftware DevelopmentSupportiveSystem EngineeringTechnical SupportVMWare Diploma In Networking Windows Server

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Intermediate

: Intermediate

Tools and Technologies

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

3-5 years

information storage management

information storage management

: Advanced

: Extreme - I love it!

:

Less than 1 year

ITIL

ITIL

: Intermediate

: High

:

1-3 years

Linux

Linux

: Intermediate

: Medium

:

1-3 years

VMWare

VMWare

: Intermediate

: Extreme - I love it!

:

1-3 years

MCITP

MCITP

: Intermediate

: Extreme - I love it!

:

1-3 years

MCSE

MCSE

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Microsoft

Microsoft

: Intermediate

: Extreme - I love it!

:

1-3 years

EMC

EMC

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Presenter, Social, Supportive

Online Presence

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