Ahmed Aly Ghareeb

Co founder and Store ManagerFull Time

• Job Details:1. Maintain customer services and facilities All pharmacy staff are expected to adequately meet the needs of their own individual customers, as per the duty roster. In addition, all pharmacy staff are expected to assist in other areas of the pharmacy, should that area be experiencing a heavy workload on a particular day. That is, each staff member should be willing and able to assist to meet the needs of all customers of the pharmacy service 2. Maintain stock, supplies and inventories • Ensure that the correct stock has been ordered and received into the pharmacy store • and all issues from the pharmacy store are accounted for. • Full details are provided in the Pharmacy Store Manual. • Stock movements are recorded into the computer system by the end of each working day. • Computer balances correspond to stock levels on shelf. • Expiry date checking policies are followed so that only in-date is available for issue. 3. Maintain accounts • Record prices in the log book • Receive cash and provide correct change • Operate the cash register • Balance cash receipts • Make deposits • Record visa and debit accounts • Maintain a manual general ledger • Print and record receipts • Reconcile bank statements • Keep track of customer credit • Collect receivables • Receiving calls for Sales orders, inquirers and complaints which can be over than 50 phone calls per day.

Retail Sales ExecutiveFull Time

• Job Details:•Responsible for customer satisfaction by providing responsive service that enhances the delivery of Company products. •Performs the functions of a customer service associate to include initiating and follow-up with customers and carriers to sell or resolve problems, answer questions, correspondence and reports. •Prepares, processes, reviews and monitors various documents such as premiums, policies, renewals, applications, changes, endorsements, binders, contracts. •Attends sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, regulations in the market place. •Ability to solve practical problems and deal with a variety of concrete variables also the ability to interpret a variety of instructions furnished in written, oral or schedule form. •Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata, percentages, and volume. Ability to apply concepts of basic accounting. •Contacts current and prospective high value customer to make new sales orders and create new sales leads which needed over than 30 phone calls per day

Sales Supervisor and Manager AssistantFull Time

• Job Details:•Monitors Sales orders and expedites delivery per customer requests. •Administers all contracts. •Negotiates with customers, assesses areas of dispute, and amends contracts when required •Serves as liaison with marketing, technical, quality assurance, and administration on sales orders. •Receives, codes, and processes new customer orders and change orders via MS CRM. •Answers random sales & complains calls (40 - 60) calls per to make sure of the service quality day also improving customer satisfaction and handling their requirements. Supervisory Responsibilities Directly supervises four employees in the branch Customer Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems