Basic Info

Ahmed Ghazala

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical support representive at Vodafone Egypt

Experience Details

Technical support representive

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt

Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2016 to present (1 year 6 months)
Technical Support Engineer at Egyptsat

Experience Details

Technical Support Engineer

Engineering - Telecom/Technology

Entry Level

• Coordinate and execute VSAT installation and configuration tasks.
• Deploy and troubleshoot all types of equipment at customers’ site.
• Design and implement communications architecture for all types of customers.
• Monitor all backbone links and network devices as deployed by Engineering Dept.
• Ensure continuous operation of servers and other network elements. Provide quality support for customers and respond to customer enquiries/complaints.
• Open tickets to track and to document resolution of problems for WMIX and VAST networks
• Continually improve solutions to reduce cost, risk, while increasing capabilities and performance
• Develop and continually improve documentation including manuals, procedures, checklists, etc.
• Audit, analyze, and implement enhancements to the production network to ensure it improves the availability of the network.
• Discuss, agree and implement appropriate network recommendations in support of long term strategy.


Company Details

Egyptsat

Cairo, Egypt

N/A

Engineering Services

N/A

Jan 2015 to Feb 2016 (1 year 1 month)

Education

BA in communication and elecronnics

Education Details

BA

communication and elecronnics

Arab Academy for Science, Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Helmia Expermient Language School

Egypt

2008

A / Excellent / 85 -100%

N/A

Helmia Expermient Language School
2008

Certifications

RHCSA
Dec 2015

Certificate details

RHCSA

Dec 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

IT And Netwrks

Aug 2012

Egypt Air

N/A

Training/Course Details

Android Devlopment Deploma

Aug 2015

Amit Learning

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Android Devlopment DeplomaArabicCommunication And ElecronnicsCustomer ServiceCustomer-orientedEngineering ServicesEnglishHard WorkerIT And NetwrksOrganizerProblem SolverRHCSASupportTeam PlayerTechnical SupportTechnical Support EngineerTechnical Support RepresentiveTelecommunicationsVsat

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Vsat

Vsat

: Advanced

: Medium

:

Less than 1 year

Fields of Expertise

Technical support

Technical support

: Advanced

: High

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Organizer, Problem Solver, Team Player

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