Basic Info

Ahmed Ouf

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Care at Carl Care

Experience Details

Customer Care

Customer Service/Support

Experienced (Non-Manager)


Solving complaints of customers who own mobile Tecno and Infinix face to face.
Make sure there is damage to mobile devices and then sent for technical support.
Ensure customer satisfaction.


Company Details

Carl Care (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

http://www.carlcare.com/ServiceCenter.aspx

Jun 2016 to present (6 months)
Administrative Coordinator at ARG ( Awfar market )

Experience Details

Administrative Coordinator

Administration, Customer Service/Support

Experienced (Non-Manager)

Follow up with the customer service department regarding customer complaints.
Follow up with the operations department and put every employee on its own supermarket through the system.
Follow-up operations system to ensure that no problems exist.
Responsible for writing daily, weekly and monthly reports


Company Details

ARG ( Awfar market )

Cairo, Egypt

11-50 employees

Marketing and Advertising

http://www.arabian-group.net/

Apr 2015 to Jun 2016 (1 year 2 months)
Customer Care at Jovi tronix

Experience Details

Customer Care

Customer Service/Support

Entry Level

N/A


Company Details

Jovi tronix (multinational)

shiekh zayed, Egypt

51-100 employees

Consumer Services

N/A

Mar 2015 to Apr 2015 (1 month)
Call Center Agten at TE-Data

Experience Details

Call Center Agten

Customer Service/Support

Entry Level


Follow-up with new customers.
Follow-up company offers with customers.
Follow-up many services such as (domain - hosting - emails .... etc) .
ِِAnswer customer inquiries about their bills.


Company Details

TE-Data

Giza, Egypt

501-1000 employees

Internet/E-commerce

www.tedata.net

May 2013 to Mar 2015 (1 year 10 months)
Data Entry at Sky net

Experience Details

Data Entry

Manufacturing/Production

Entry Level

N/A


Company Details

Sky net

naser city, Egypt

11-50 employees

Business Services - Other

N/A

Jun 2012 to Sep 2012 (3 months)

Achievements


- I started a new system for ARG company depends on Excel application when I worked as coordinator.


I learned many things about mobiles and also learned how to deal with angry customers face to face.


I got 100% in performance 3 consecutive months and I had nominated for the post of technical support Agent and succeeded in the exam.


I learned to write fast in Arabic and English


.- I was a member of the organization of the graduation ceremony for the class of 2012 a team of more than 250 students. - I was the team leader in the graduation final year university project and we got excellent grade.

Education

Bachelor's Degree in Sociology

Education Details

Bachelor's Degree

Sociology

Faculty of Arts, Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Arts, Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El saaedia

Egypt

2008

B / Very Good / 75 - 85%

N/A

El saaedia
2008

Certifications

ICDL
Sep 2010

Certificate details

ICDL

Sep 2010

N/A

N/A

N/A

N/A

Certificate details

Microsoft Excel 2010

Jun 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

English

Mar 2013

Harvest

N/A

Training/Course Details

Social Search

Aug 2011

Faculty of Arts, Cairo University

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdministrative CoordinatorAdobe PhotoshopArabicBike RidingBusiness Services - OtherC/C++Call Center AgtenCarl CareCodingComputer ScienceConsumer ServicesCustomer CareCustomer ServiceCustomer-orientedData EntryDutchE-commerceEnglishFlexibleHard WorkerHard WorkingICDLInternetJavaJovi TronixManufacturingMarketing And AdvertisingMicrosoft ExcelMicrosoft Excel 2010Microsoft OfficeMicrosoft WordOperationsProblem SolverProductionProgrammingReadingSalesSocial SearchSocial WorkSociologySoftware EngineeringSupportTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Dutch

Dutch

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

C/C++

C/C++

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Java

Java

: Beginner

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

1-3 years

Social Work

Social Work

: Advanced

: Extreme - I love it!

:

Less than 1 year

Coding

Coding

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Sales

Sales

: Intermediate

: High

:

Less than 1 year

Computer Science

Computer Science

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Programming

Programming

: Beginner

: Extreme - I love it!

:

Less than 1 year

Software Engineering

Software Engineering

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/ahmed-fathy-105a59ba?trk=nav_responsive_tab_profilehttps://www.facebook.com/Ahmed.Fathy.Ouf.07https://twitter.com/AhmedFathyOuf07

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