Basic Info

Ahmed Fadel Hassan

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Project Management Senior Specialist at TE-Data

Experience Details

IT Project Management Senior Specialist

IT/Software Development

Experienced (Non-Manager)

The purpose of this job is to drive continuous improvement recommendations to maximize tools solution value in addition to having the ability to manage single projects with multiple deliveries
• To manage single projects with multiple deliveries.
• To develop, manages and maintains direction to application managers and 3rd parties on appropriate action for data quality issues.
• To establish change management on tool set, ensuring business requirements are met and continue to be maintained.
• To drive continuous improvement recommendations to maximize tools solution value.
• To participate in problem definition and analysis, and preparation of presentations.
• To gather, analyze and make recommendations based on the presented needs to improve the organization's operating efficiencies and cost.
• To prepare project reports to determine time frame, funding limitations and project status.
• To perform any other duties requested by the Direct Manager.


Company Details

TE-Data

Smart Village, Egypt

More then 1000 employees

Telecommunications

www.tedata.net

Feb 2015 to present (1 year 10 months)
Technical Support Team Leader at TE-Data

Experience Details

Technical Support Team Leader

Customer Service/Support

Experienced (Non-Manager)

• Provide client support and technical issue resolution via phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via modem/DSL Router (DSL customers only).
• Configure software to connect to Internet application servers.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems
• Ensure action notes are input onto database before call end
• Follow correct procedure for escalating calls to team leader
• Systems action notes to be correct, up-to-date and relevant
• Attendance/time keeping to be exemplary
• Handles internal and external customer inquiries on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards.
• Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.
• Be prompt for work and back from breaks.
• Adhere to CCC rules and achieving FCR (First Call Resolution).
• Effectively interprets the needs of the customers, maintains and enhances standards of quality for the services offered.
• Builds a customer relationship, which adds value to the customer leading to a long term profitable relationship.
• Shows a broad knowledge and services and their competitive advantages.
• Follows the appropriate guidelines and procedures for any given situation.


Company Details

TE-Data

Mohandiseen, Egypt

More then 1000 employees

Telecommunications

www.tedata.net

Jun 2012 to Feb 2015 (2 years 8 months)
Technical Support Trainer at TE-Data

Experience Details

Technical Support Trainer

Customer Service/Support

Entry Level

• Responsible to deliver knowledge & information for new comers in TE-Data.
• Responsible to deliver daily report to training unite about training progress.
• Responsible to setup training materials that should be delivered for new comers.
• Responsible to lead the group from new comers since day one to deliver them to call center operation after going through training phases.


Company Details

TE-Data

Mohandiseen, Egypt

More then 1000 employees

Telecommunications

www.tedata.net

Feb 2012 to May 2012 (3 months)
Technical Support Representative at TE-Data

Experience Details

Technical Support Representative

Customer Service/Support

Entry Level

• Provide client support and technical issue resolution via phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
• Configure software to connect to Internet application servers.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform creation of new accounts using company provide software tools.


Company Details

TE-Data

Mohandiseen, Egypt

More than 1000 employees

Telecommunications

www.tedata.net

Mar 2011 to Feb 2012 (11 months)

Achievements


Best Employee in TE-Data

Education

BSc Computer Science in Information System

Education Details

BSc Computer Science

Information System

Modern University For Technology and Information (MTI), Egypt

C / Good / 65 - 75%

• Digital logic design (Logic

N/A

Modern University For Technology and Information (MTI)
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Malek Fahd Secondry School

Egypt

2006

B / Very Good / 75 - 85%

N/A

El Malek Fahd Secondry School
2006

Certifications

Certificate details

Best Employee in TE-Data

Jan 2014

N/A

N/A

N/A

N/A

PMP
Nov 2015

Certificate details

PMP

Nov 2015

N/A

N/A

N/A

Riti

N/A

ITIL Foundation
Jul 2016

Certificate details

ITIL Foundation

Jul 2016

N/A

N/A

04025729-01-XCRG

APMG

N/A

Training and Courses

Training/Course Details

7 Habits

May 2015

TE-Data

N/A

Training/Course Details

Different type of management

Dec 2014

TE-Data

N/A

Training/Course Details

Effective coaching & techniques

Oct 2012

TE-Data

N/A

Training/Course Details

Different type of management

Mar 2013

TE-Data

N/A

Training/Course Details

COPC

Aug 2014

TE-Data

N/A

Training/Course Details

ITIL

Nov 2014

TE-Data

N/A

PMP at TE-Data
Jul 2015

Training/Course Details

PMP

Jul 2015

TE-Data

in course now to be certified once i finish it

This profile is fresh!
Last update 22 days ago.

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Profile Skills and Keywords

7 HabitsArabicBest Employee In TE-DataBusiness-orientedCOPCCars.Customer ServiceCustomer-orientedDevelop Myself.Different Type Of ManagementEffective Coaching & TechniquesEnglishFootball.HangoutHard WorkerITIT Project Management Senior SpecialistITILITIL FoundationInformation SystemLeaderMicrosoft ProjectPMPProblem SolverProject ManagementSoftware DevelopmentSupportSwimming.Technical Support RepresentativeTechnical Support Team LeaderTechnical Support TrainerTechnology.TelecommunicationsTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Intermediate

Tools and Technologies

Microsoft Project

Microsoft Project

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

3-5 years

IT

IT

: Advanced

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Business-oriented, Hard worker, Customer-oriented, Problem Solver

Online Presence

eg.linkedin.com/in/ahmedfadelhussien

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