Basic Info

Ahmed Fadel Hassan

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Project Manager Supervisor at TE-Data

Experience Details

IT Project Manager Supervisor

IT/Software Development, Project/Program Management

Experienced (Non-Manager)

The jobs in this level are responsible for supporting their department manager in the process of developing applications, defining IT development and testing policies and procedures and controlling software releases. Jobs are also responsible for managing programs ensuring alignment with time, cost and Quality targets, and selection, monitoring and evaluation of contractors. The jobs are expected to produce standard reports concerning progress against agreed work schedules. Roles at this level are focused on managing functions and will themselves possess a degree of technical credibility to help them perform their management and other related duties.


Company Details

TE-Data

Egypt

More than 1000 employees

Telecommunications

www.tedata.net

Nov 2016 to present (8 months)
IT Project Management Senior Specialist at TE-Data

Experience Details

IT Project Management Senior Specialist

IT/Software Development

Experienced (Non-Manager)

The purpose of this job is to drive continuous improvement recommendations to maximize tools solution value in addition to having the ability to manage single projects with multiple deliveries
• To manage single projects with multiple deliveries.
• To develop, manages and maintains direction to application managers and 3rd parties on appropriate action for data quality issues.
• To establish change management on tool set, ensuring business requirements are met and continue to be maintained.
• To drive continuous improvement recommendations to maximize tools solution value.
• To participate in problem definition and analysis, and preparation of presentations.
• To gather, analyze and make recommendations based on the presented needs to improve the organization's operating efficiencies and cost.
• To prepare project reports to determine time frame, funding limitations and project status.
• To perform any other duties requested by the Direct Manager.


Company Details

TE-Data

Smart Village, Egypt

N/A

Telecommunications

www.tedata.net

Feb 2015 to Oct 2016 (1 year 8 months)
Technical Support Team Leader at TE-Data

Experience Details

Technical Support Team Leader

Customer Service/Support

Experienced (Non-Manager)

• Provide client support and technical issue resolution via phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via modem/DSL Router (DSL customers only).
• Configure software to connect to Internet application servers.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems
• Ensure action notes are input onto database before call end
• Follow correct procedure for escalating calls to team leader
• Systems action notes to be correct, up-to-date and relevant
• Attendance/time keeping to be exemplary
• Handles internal and external customer inquiries on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards.
• Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.
• Be prompt for work and back from breaks.
• Adhere to CCC rules and achieving FCR (First Call Resolution).
• Effectively interprets the needs of the customers, maintains and enhances standards of quality for the services offered.
• Builds a customer relationship, which adds value to the customer leading to a long term profitable relationship.
• Shows a broad knowledge and services and their competitive advantages.
• Follows the appropriate guidelines and procedures for any given situation.


Company Details

TE-Data

Mohandiseen, Egypt

More then 1000 employees

Telecommunications

www.tedata.net

Jun 2012 to Feb 2015 (2 years 8 months)
Technical Support Trainer at TE-Data

Experience Details

Technical Support Trainer

Customer Service/Support

Entry Level

• Responsible to deliver knowledge & information for new comers in TE-Data.
• Responsible to deliver daily report to training unite about training progress.
• Responsible to setup training materials that should be delivered for new comers.
• Responsible to lead the group from new comers since day one to deliver them to call center operation after going through training phases.


Company Details

TE-Data

Mohandiseen, Egypt

More then 1000 employees

Telecommunications

www.tedata.net

Feb 2012 to May 2012 (3 months)
Technical Support Representative at TE-Data

Experience Details

Technical Support Representative

Customer Service/Support

Entry Level

• Provide client support and technical issue resolution via phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
• Configure software to connect to Internet application servers.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform creation of new accounts using company provide software tools.


Company Details

TE-Data

Mohandiseen, Egypt

More than 1000 employees

Telecommunications

www.tedata.net

Mar 2011 to Feb 2012 (11 months)

Achievements


Best Employee in TE-Data

Education

BSc Computer Science in Information System

Education Details

BSc Computer Science

Information System

Modern University For Technology and Information (MTI), Egypt

C / Good / 65 - 75%

• Digital logic design (Logic

N/A

Modern University For Technology and Information (MTI)
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Malek Fahd Secondry School

Egypt

2006

B / Very Good / 75 - 85%

N/A

El Malek Fahd Secondry School
2006

Certifications

Certificate details

Best Employee in TE-Data

Jan 2014

N/A

N/A

N/A

N/A

PMP
Nov 2015

Certificate details

PMP

Nov 2015

N/A

N/A

N/A

Riti

N/A

ITIL Foundation
Jul 2016

Certificate details

ITIL Foundation

Jul 2016

N/A

N/A

04025729-01-XCRG

APMG

N/A

Training and Courses

Training/Course Details

7 Habits

May 2015

TE-Data

N/A

Training/Course Details

Different type of management

Dec 2014

TE-Data

N/A

Training/Course Details

Effective coaching & techniques

Oct 2012

TE-Data

N/A

Training/Course Details

Different type of management

Mar 2013

TE-Data

N/A

Training/Course Details

COPC

Aug 2014

TE-Data

N/A

Training/Course Details

ITIL

Nov 2014

TE-Data

N/A

PMP at TE-Data
Jul 2015

Training/Course Details

PMP

Jul 2015

TE-Data

in course now to be certified once i finish it

This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

7 HabitsArabicBest Employee In TE-DataBusiness-orientedCOPCCars.Customer ServiceCustomer-orientedDevelop Myself.Different Type Of ManagementEffective Coaching & TechniquesEnglishFootball.HangoutHard WorkerITIT Project Management Senior SpecialistIT Project Manager SupervisorITILITIL FoundationInformation SystemLeaderMicrosoft ProjectPMPProblem SolverProgram ManagementProjectProject ManagementSoftware DevelopmentSupportSwimming.Technical Support RepresentativeTechnical Support Team LeaderTechnical Support TrainerTechnology.TelecommunicationsTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Intermediate

Tools and Technologies

Microsoft Project

Microsoft Project

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

3-5 years

IT

IT

: Advanced

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Business-oriented, Hard worker, Customer-oriented, Problem Solver

Online Presence

eg.linkedin.com/in/ahmedfadelhussien

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