Basic Info

Ahmed Elhorishy

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Analyst, Enterprise Tech Services at Dell EMC

Experience Details

Analyst, Enterprise Tech Services

Customer Service/Support, Engineering - Construction/Civil/Architecture, IT/Software Development

Entry Level

-Interfacing directly with customers.
-Engaging or escalating to more senior resources to resolve more complex issues.
-Managing own schedule of cases including determining priority levels, negotiating and setting expectations with customers.
-Working in shifts, holidays, weekends and on-calls.
-Applying technical knowledge to analyze problems.
-Using highly technical troubleshooting tools, content and analytical practices.
-Using operational and diagnostic procedures to resolve issues in unique and complex customer environments.
-Effectively communicating procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
-Sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution.
-Participating in eService content creation (self-service) such as Chat and Support forums.
-Validating technical information and issues early warning.


Company Details

Dell EMC (multinational)

Cairo, Egypt

501-1000 employees

Computer Hardware, Computer Software, Information Technology Services

www.dellemc.com

Apr 2017 to present (9 months)
Technical Support Engineer I at EMC

Experience Details

Technical Support Engineer I

Customer Service/Support, Engineering - Construction/Civil/Architecture, IT/Software Development

Entry Level

-Interfacing directly with customers.
-Engaging or escalating to more senior resources to resolve more complex issues.
-Managing own schedule of cases including determining priority levels, negotiating and setting expectations with customers.
-Working in shifts, holidays, weekends and on-calls.
-Applying technical knowledge to analyze problems.
-Using highly technical troubleshooting tools, content and analytical practices.
-Using operational and diagnostic procedures to resolve issues in unique and complex customer environments.
-Effectively communicating procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
-Sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution.
-Participating in eService content creation (self-service) such as Chat and Support forums.
-Validating technical information and issues early warning.


Company Details

EMC (multinational)

Cairo, Egypt

501-1000 employees

Computer Hardware, Computer Software, Information Technology Services

www.emc.com

May 2016 to Mar 2017 (10 months)
Cloud Architect Trainee (intern) at ITI (Information Technology Institute)

Experience Details

Cloud Architect Trainee (intern)

Administration, IT/Software Development

Student

N/A


Company Details

ITI (Information Technology Institute)

Cairo, Egypt

N/A

Computer Networking , Computer Software, Information Technology Services

http://www.iti.gov.eg/

Oct 2015 to Jul 2016 (9 months)
Etisalat UAE Home Service Account Advisor (Technical Support) at Raya Contact Center

Experience Details

Etisalat UAE Home Service Account Advisor (Technical Support)

Customer Service/Support

Entry Level

-Covering a wide array of products support including software, hardware, peripherals and networks diagnosing and repair.
-Handling customer inquiries from beginning of the inquiry to its closing.
-Resolving customer complaints & problems aiming for customer satisfaction.
-Optimizing customer contact opportunities.


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Telecommunications, Internet/E-commerce

http://www.rayacc.com/

Aug 2015 to Oct 2015 (2 months)
R&D at Amant Antennas

Experience Details

R&D

Engineering - Construction/Civil/Architecture, Analyst/Research, Engineering - Telecom/Technology

Entry Level

-Identifying a technical solution of a given antenna related problem by conducting applied research and studies.
-Handling antenna development activities (for BTS antennas and handset antennas) such as designing, optimizing, prototyping and testing.
-Follow the latest developments of antennas, wireless communications and RF technologies all over the world and collect data about the latest updates to make our technologies up to date.


Company Details

Amant Antennas

Giza, Egypt

1-10 employees

Engineering Services, Research , Telecommunications

www.amantantennas.com

Jan 2015 to Mar 2015 (2 months)
Moderator in Communications Moderation Team (volunteer) at Unimasr

Experience Details

Moderator in Communications Moderation Team (volunteer)

Administration, Engineering - Construction/Civil/Architecture, Engineering - Telecom/Technology

Experienced (Non-Manager)

N/A


Company Details

Unimasr

Cairo, Egypt

N/A

Higher Education , Non-Profit Organizations

www.unimasr.com

Oct 2010 to Jan 2014 (3 years 3 months)
Preparatory Stage Teacher (volunteer) at Resala (Non-profitable Organization)

Experience Details

Preparatory Stage Teacher (volunteer)

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Resala (Non-profitable Organization)

Cairo, Egypt

N/A

Education, Non-Profit Organizations

www.resala.org

Feb 2012 to Mar 2012 (1 month)

Achievements


- Hardest Worker Award - GSAP May 2016 Cairo TSE Boot Camp:
The Hardest Worker Award is focused around a daily determination and drive for success in the GSAP Boot Camp classroom. Winners of this award set a great example for their peers and exhibit EMC’s commitment to results.

The Global Services Associate Program (GSAP) TSE Boot Camp is an 8 week intensive training program that includes a variety of technical, professional and role specific training.

- On The Spot Development and Operation Award:
In recognition for delivering "Introduction to Docker" technical session to the Global Support Center Technical Support Services (GSC TSS) Cairo team.


Education

Technical Diploma in Cloud Architecture

Education Details

Technical Diploma

Cloud Architecture, Virtualization, Administration

ITI (Information Technology Institute), Egypt

Not specified

N/A

ITI Cloud Architecture List of Courses Website Link: http://goo.gl/iUWcDn

ITI (Information Technology Institute)
2015 - 2016
BSc in Electronics and Communications Engineering

Education Details

BSc

Electronics and Communications Engineering

Cairo University, Egypt

C / Good / 65 - 75%

-Electronics -Communications -Programming -Waves -Control -Acoustics Engineering -Optical Fiber Communications -Nano Electronics

N/A

Cairo University
2007 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Bashaer Language School

Egypt

2007

A / Excellent / 85 -100%

Additional Language: French

Al Bashaer Language School
2007

Certifications

Certificate details

Microsoft Certified Professional (MCP) - Exam 70-410

Jun 2015

775 out of 1000

http://www.mediafire.com/view/x2fqfwxeu8p9sdb/410.pdf

284303865

Microsoft

Exam 70-410: Installing and Configuring Windows Server 2012

Certification Link: http://www.mediafire.com/view/51qsyp0vq2lm29b/MCP_Certification.pdf

Certificate details

Microsoft Certified Solutions Associate (MCSA) - Exam 70-411

Jun 2015

754 out of 1000

http://www.mediafire.com/view/us90b4lks039qs1/411.pdf

284659148

Microsoft

Exam 70-411: Administering Windows Server 2012

Certification Link: http://www.mediafire.com/view/h7fqa6kmp0ro4wn/MCSA_Certification.pdf

Certificate details

Microsoft Certified Solutions Associate (MCSA) - Exam 70-412

Jun 2015

836 out of 1000

http://www.mediafire.com/view/ji4u399826v2fjd/412.pdf

285142530

Microsoft

Exam 70-412: Configuring Advanced Windows Server 2012 Services

Certification Link:
http://www.mediafire.com/view/h7fqa6kmp0ro4wn/MCSA_Certification.pdf

Certificate details

Microsoft Certified Solutions Expert (MCSE) - Exam 70-413

Jul 2015

721 out of 1000

http://www.mediafire.com/view/occe93vec6fk27o/413.pdf

285725166

Microsoft

Exam 70-413: Designing and Implementing a Server Infrastructure

Certificate details

Cisco Certified Network Associate (CCNA) - Exam 200-120

Aug 2015

986 out of 1000

https://www.mediafire.com/?kd8hxqj7hui8eth

286135073

Cisco

Exam 200-120
Cisco Certified Network Associate (CCNA): Routing and Switching

Certification Link:
http://www.mediafire.com/view/17pqg91kg2zvo3j/CCNA_Certification.pdf

Certificate details

EMC Information Storage Associate (EMCISA) - Exam Information Storage and Management V2 E10-001

Dec 2015

97 out of 100

http://www.mediafire.com/download/us1wcnd23w6nzzk/EMCISA+-+ISM+V2+E10-001+Report.pdf

293004745

EMC

N/A

Certificate details

Basic overview of Big Data Hadoop

Mar 2016

N/A

https://www.udemy.com/certificate/UC-RG4ZIPSK/

UC-RG4ZIPSK

Udemy

N/A

Certificate details

Big Data and Hadoop Essentials

Mar 2016

N/A

https://www.udemy.com/certificate/UC-G8RNBIYO/

UC-G8RNBIYO

Udemy

N/A

Certificate details

Information Storage Associate (EMCISA) - Exam Information Storage and Management V3 E05-001

Jun 2016

100 out of 100

http://www.mediafire.com/download/p4dcvdnf6cdg741/EMCISA_-_ISM_V3_E05-001_Report.pdf

300807913

EMC

N/A

Certificate details

Implementation Engineer, Storage Area Network (SAN) Specialist Version 6.0 (EMCIE) - Exam E20-351

Jul 2016

84 out of 100

http://www.mediafire.com/download/8pl77w41mk51jfp/E20-351+Score+Report.pdf

302093581

EMC

N/A

Certificate details

Storage Administrator, Storage Area Network (SAN) Specialist Version 6.0 (EMCSA) - Exam E20-532

Jul 2016

87 out of 100

http://www.mediafire.com/download/2vqpp8bqu9yqiok/E20-532+Score+Report.pdf

302093714

EMC

N/A

Certificate details

VMware vSphere 6 Foundations Exam Score Report

Jul 2016

490

http://www.mediafire.com/download/utrvpgrb530opar/VMware+vSphere+6+Foundations+Exam+Score+Report.pdf

303144641

VMware

N/A

Certificate details

VMware Certified Professional 6 - Data Center Virtualization Exam Score Report

Aug 2016

459

http://www.mediafire.com/download/24pg8zk4ojq4xaa/VMware+Certified+Professional+6+-+Data+Center+Virtualization+Exam+Score+Report.pdf

303357462

VMware

N/A

Certificate details

Storage Administrator, VMAX All Flash and VMAX3 Solutions Specialist Version 2.0 (EMCSA) - Exam E20-507

Aug 2017

95 out of 100

http://www.mediafire.com/file/k4bbrggklzascoa/Storage_Administrator,_VMAX_All_Flash_and_VMAX3_Solutions_Specialist_Version_2.0_(EMCSA)_certificate.pdf

321815156

Dell EMC

N/A

Certificate details

Implementation Engineer, VMAX All Flash and VMAX3 Solutions Specialist Version 2.0 - Exam E20-307

Aug 2017

90 out of 100

http://www.mediafire.com/file/oe36r71b51bze9e/Implementation_Engineer,_VMAX_All_Flash_and_VMAX3_Solutions_Specialist_Version_2.0_(EMCIE)_certificate.pdf

321815244

Dell EMC

N/A

Training and Courses

Training/Course Details

ICDL

Aug 2008

Maadi Library

ICDL Course (Windows XP - Microsoft Word/Power point/Excel)

Training/Course Details

Matlab

Jun 2010

CECE (Communications and Electronics Club for Engineers) at Cairo University

Matlab Introduction

Training/Course Details

C++

Aug 2010

Computer Engineering Labs at Cairo University

N/A

Training/Course Details

Microcontroller

Dec 2010

Gate (Go Ahead Take Experience) at Cairo University

AVR ATmega Microcontroller Basics

Training/Course Details

Wireless Communications

Jun 2010

CECE (Communications and Electronics Club for Engineers) at Cairo University

Wireless Communications and System Design Using Matlab

Training/Course Details

Verilog

Jul 2011

CECE (Communications and Electronics Club for Engineers) at Cairo University

Digital Design Using Verilog Hardware Description Language

Training/Course Details

Mobile Communications

Aug 2011

Center at Nasr City

Mobile Communications Package Course (GSM-GPRS-UMTS-HSDPA-LTE)

Training/Course Details

CCNA

Jul 2012

Jelecom at Ramsis

N/A

Training/Course Details

Analog and Digital Circuits & Linux

Jun 2009

IEEE (Institute of Electrical and Electronics Engineers) at Cairo Universiy

Basics of Analog and Digital Circuits and Introduction to Linux OS

Training/Course Details

Production Department

Jul 2010

AOI (Arab Organization for Industrialization) at Cairo

N/A

Training/Course Details

Telephony Networks

Jul 2011

Telecom Egypt at Nasr City

Digital Telephony - Communication Data Network - Telephone Networks - Telecom Egypt Profile and Services

Training/Course Details

Communication Satellites

Aug 2011

Satellite Telecom Egypt at Maadi

N/A

Training/Course Details

Effective Communications and Human Relations

Apr 2014

Dale Carnegie Training

N/A

Training/Course Details

World Class Customer Service and Sales

May 2014

Dale Carnegie Training

N/A

Training/Course Details

Telephone Skills

May 2014

Dale Carnegie Training

N/A

Training/Course Details

English Language Courses

May 2014

Berlitz

N/A

Training/Course Details

Communication, Customer Service and Telephone Skills

Jun 2014

Raya Contact Center

N/A

Training/Course Details

Etisalat UAE Mobile Service Account Advisor

Jul 2014

Raya Contact Center

Handling customer inquiries from beginning of the inquiry to its closing. Resolving customer complaints & problems aiming for customer satisfaction. Optimizing customer contact opportunities.

Jobseeker photo

Profile Skills and Keywords

Acoustics EngineeringAdaptiveAdministrationAgatha Christie BooksAnalog And Digital Circuits & LinuxAnalyst, Enterprise Tech ServicesAndroidArabicBasic Overview Of Big Data HadoopBig Data And Hadoop EssentialsBuilding ConstructionC++CCNACadenceCisco Certified Network Associate (CCNA) - Exam 200-120Cloud Architect TraineeCloud ArchitectureCommunication SatellitesCommunication, Customer Service And Telephone SkillsCommunicationsComputer HardwareComputer NetworkingComputer SoftwareControlCustomer ServiceDell EMCDetails-orientedDockerE-commerceEMCEMC Information Storage Associate (EMCISA) - Exam Information Storage And Management V2 E10-001EducationEffective Communications And Human RelationsElectronicsElectronics And Communications EngineeringEngineering ServicesEnglishEnglish Language CoursesEntrepreneurEtisalat UAE Home Service Account Advisor (Technical Support)Etisalat UAE Mobile Service Account AdvisorFEKOFlexibleFrenchGSM-GPRS-UMTS-HSDPA-LTEHigher EducationICDLITImplementation Engineer, Storage Area Network (SAN) Specialist Version 6.0 (EMCIE) - Exam E20-351Implementation Engineer, VMAX All Flash And VMAX3 Solutions Specialist Version 2.0 - Exam E20-307Information Storage Associate (EMCISA) - Exam Information Storage And Management V3 E05-001Information Technology ServicesInternetInternet SearchInternet SearchingJavaLogisimMathematicsMatlabMicrocontrollerMicrocontrollersMicrosoft Certified Professional (MCP) - Exam 70-410Microsoft Certified Solutions Associate (MCSA) - Exam 70-411Microsoft Certified Solutions Associate (MCSA) - Exam 70-412Microsoft Certified Solutions Expert (MCSE) - Exam 70-413Microsoft ExcelMicrosoft PowerPointMicrosoft WordMobile CommunicationsModerator In Communications Moderation TeamModestyNano ElectronicsNetworksNon-Profit OrganizationsOpnetOptical Fiber CommunicationsPersistentPhysicsPreparatory Stage TeacherProduction DepartmentProgrammingProteusR&DReadingResearchResearchesSearchingSimulinkSkilled TradesSoftware DevelopmentSportsStorage Administrator, Storage Area Network (SAN) Specialist Version 6.0 (EMCSA) - Exam E20-532Storage Administrator, VMAX All Flash And VMAX3 Solutions Specialist Version 2.0 (EMCSA) - Exam E20-507SupportSupportiveTechnical Support Engineer ITelecommunicationsTelephone SkillsTelephony NetworksTopSpiceVMware Certified Professional 6 - Data Center Virtualization Exam Score ReportVMware VSphere 6 Foundations Exam Score ReportVerilogVirtualizationWavesWireless CommunicationsWorld Class Customer Service And Sales

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

FEKO

FEKO

: Advanced

: Medium

:

Less than 1 year

Internet Search

Internet Search

: Advanced

: High

:

3-5 years

C++

C++

: Intermediate

: Medium

:

1-3 years

Matlab

Matlab

: Intermediate

: Medium

:

1-3 years

Verilog

Verilog

: Intermediate

: Medium

:

Less than 1 year

CCNA

CCNA

: Intermediate

: Medium

:

Less than 1 year

GSM-GPRS-UMTS-HSDPA-LTE

GSM-GPRS-UMTS-HSDPA-LTE

: Intermediate

: Medium

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

1-3 years

TopSpice

TopSpice

: Intermediate

: Medium

:

Less than 1 year

Logisim

Logisim

: Intermediate

: Medium

:

Less than 1 year

Simulink

Simulink

: Intermediate

: Medium

:

1-3 years

Proteus

Proteus

: Intermediate

: Medium

:

Less than 1 year

Cadence

Cadence

: Intermediate

: Medium

:

1-3 years

Microcontrollers

Microcontrollers

: Beginner

: Medium

:

Less than 1 year

Opnet

Opnet

: Beginner

: Medium

:

Less than 1 year

Docker

Docker

: Beginner

: High

:

Less than 1 year

Java

Java

: Little knowledge

: Medium

:

Less than 1 year

Android

Android

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

Internet Searching

Internet Searching

: Advanced

: Medium

:

3-5 years

Acoustics Engineering

Acoustics Engineering

: Advanced

: Medium

:

Less than 1 year

Optical Fiber Communications

Optical Fiber Communications

: Advanced

: Medium

:

Less than 1 year

Nano Electronics

Nano Electronics

: Advanced

: Medium

:

Less than 1 year

Mathematics

Mathematics

: Advanced

: High

:

More than 7 years

Communications

Communications

: Intermediate

: Medium

:

1-3 years

Electronics

Electronics

: Intermediate

: Medium

:

3-5 years

Networks

Networks

: Intermediate

: Medium

:

1-3 years

Waves

Waves

: Intermediate

: Medium

:

3-5 years

Control

Control

: Intermediate

: Medium

:

1-3 years

Programming

Programming

: Intermediate

: Medium

:

3-5 years

Physics

Physics

: Intermediate

: Medium

:

3-5 years

Key Skills

Flexible / Adaptive, Details-oriented, Persistent, Entrepreneur, Supportive

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