Basic Info

Ahmed elsaeed

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

SD & IT Specialist at Egyption Saudi Company

Experience Details

SD & IT Specialist

IT/Software Development

Experienced (Non-Manager)

• Provide technical support and assistance for incoming queries related to computer systems, software and hardware for users.
• Ensure the rigorous application of information security / information assurance policies, principles, and practices.
• Provide day-to-day server support to improve workflow
• Maintain and troubleshoot network printers, network firewalls, network servers, telephone systems and other company networked systems.
• Upgrade and maintain computer anti-virus on the network to ensure data security and protection.
• Troubleshoot and resolve computer and other IT equipment problems and malfunctions.
• Assist in setting-up and upgrading computer systems for end users.
• Maintain and troubleshoot LAN/WAN connectivity issues.
• Provide IT support and service to end users.
• Ensure all IT systems are working efficiently and optimally.
• Respond to E-mails messages for employees seeking help.
• Solving problems for employees which related to laptops, printers and PC.
• Follow up with employees to make sure issue has been solved.


Company Details

Egyption Saudi Company

Cairo, Egypt

101-500 employees

Manufacturing, FMCG

N/A

Apr 2016 to present (8 months)
Senior IT at Femex For Import

Experience Details

Senior IT

IT/Software Development

Manager

fully responsible for information technology department
corporate handling
Deal with Suppliers
Handle daily issues and problem
fast response time to identify and solve any IT Issues
Report daily , Monthly and quarterly to management


Company Details

Femex For Import

Cairo, Egypt

51-100 employees

Retail

N/A

Mar 2015 to Feb 2016 (11 months)
Service Disk Engineer at I-Sourcing

Experience Details

Service Disk Engineer

IT/Software Development

Experienced (Non-Manager)

All IT related work At Namaa Real Estate & Paradise Capital, also system management , exchange , Domain & all other servers . management and maintenance & daily backup , and checks .


Company Details

I-Sourcing

Cairo, Egypt

11-50 employees

Information Technology Services

http://www.i-sourcing.com/

Apr 2014 to Jan 2015 (9 months)
Technical Support Specialist at TEData

Experience Details

Technical Support Specialist

Customer Service/Support

Entry Level

Responsible of handle Customer Complains & answer there Inquires in professional way ,


Company Details

TEData

Cairo, Egypt

More then 1000 employees

Computer Networking

tedata.net.eg

Jan 2013 to Dec 2013 (11 months)
System Administrator at METCO For engineering & Trading

Experience Details

System Administrator

Installation/Maintenance/Repair

Entry Level

Responsible of maintain & Construct Company network system & PC's , also provide assist from all employees and any additional requests from my supervisors ,


Company Details

METCO For engineering & Trading

Cairo, Egypt

11-50 employees

Engineering Services

N/A

Jun 2010 to Jan 2012 (1 year 7 months)

Achievements


•Design secure and scalable network.
•Work as part of a team with excellent communication skills.
•Highlight and document all network risks of projects.


I have problem solving skills also learned new things , as I am fast learner.
and how to work under stress at TEData


I have problem solving skills & leadership skills at METCO For engineering & Trading also learned to adopt with work environment


learned how to make friends and to successes in my education at Future Academy

Education

BSc in computer science

Education Details

BSc

computer science

FUTURE ACADEMY, Egypt

C / Good / 65 - 75%

N/A

N/A

FUTURE ACADEMY
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Nokrashy Military School, Egypt

Egypt

2006

C / Good / 65 - 75%

N/A

Nokrashy Military School, Egypt
2006

Certifications

Certificate details

Microsoft Technical Assosicat

May 2011

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

CCNA at HeroTec
Dec 2012

Training/Course Details

CCNA

Dec 2012

HeroTec

N/A

MCITP at HeroTec
Nov 2012

Training/Course Details

MCITP

Nov 2012

HeroTec

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicCCNAComputer HardwareComputer NetworkingComputer ScienceCustomer ServiceDatabaseEngineering ServicesEnglishExecutorFMCGHorse RidingITInformation SystemInformation Technology ServicesInstallationMCITPMaintenanceManufacturingMicrosoft OfficeMicrosoft Technical AssosicatMicrosoft WindowsNetworkingNetworksProblem SolverReadingRepairRetailSD & IT SpecialistSenior ITService Disk EngineerSocialSoftware DevelopmentSupportSupportiveSwimmingSystem AdministratorTechnical SupportTechnical Support SpecialistTechnologyTraveling

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: High

:

3-5 years

Networking

Networking

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Computer Hardware

Computer Hardware

: Advanced

: High

:

3-5 years

Database

Database

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: Medium

:

1-3 years

System administrator

System administrator

: Advanced

: High

:

1-3 years

Information System

Information System

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Executor, Problem Solver, Social, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=317163716&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/ahmedded007

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