Basic Info

Ahmed ElHamamsy

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Administrator at Swedish Group

Experience Details

IT Administrator

IT/Software Development

Manager

* Responsible for designing, organizing, modifying, and supporting company's IT Systems.
* Installing & Configuring & Monitoring Active Directory, DNS, DHCP, VPN, WSUS, WDS, and DFS.
* Configure & Administrating Firewalls: Fortigate & TMG 2010.
* Administrating Microsoft Office 365.
* Installing & Configuring Bitdefender Management Console & Kaspersky Security Center.
* Configuring Cisco Switches, ADSL Routers, Access
* Installing & Configuring Local and Network Printers and Photocopiers.
* Supporting IP Cam & Fingerprint's Installation & Backup.
* Implement the policies for the use of the computer system and network.
* Researches new technologies and present recommendations on major hardware and software purchases.
* Perform data backups and disaster recovery operations together with all documentations needed.
* Troubleshoot problems reported by users remotely over VPN.


Company Details

Swedish Group

cairo - heliopolis, Egypt

11-50 employees

Import and Export

www.swedish-group.com

Feb 2009 to present (7 years 10 months)
Senior IT Officer at Capital International Schools

Experience Details

Senior IT Officer

IT/Software Development

Experienced (Non-Manager)

* Configuring and administrating HP Servers, ADSL Routers, Cisco Switches, Access Points and CCTV.
* Installing and configuring Windows Server 2012, Windows 10 / 7, MS Office 2013 and Avast for Business.
* Configuring and administrating Microsoft Office 365 – Education License.
* Configuring and administrating Sophos Firewall Policies.
* Administrating Print Management Server.
* Administrating File and Sharing Server and protect all data against Virus, Malware and Ransomware.
* Responsible for purchasing IT Systems / Hardware and contact with different suppliers and vendors.
* Running Schedule Backup of Systems, Data and configuration.
* Analyze issues and provide recommendation to improve the business operations and avoid issues in future.
* Provide professional technical advice on all issues concerning IT across the organization.
* Guaranteeing the smooth running of all IT systems.
* Ensures that backups are made at the end of every working day to avoid any risk of loss or destruction of data.
* Performing any other duties relevant to the scope of work as may be assigned by the superior.


Company Details

Capital International Schools

New Cairo, Cairo, Egypt

101-500 employees

Education

www.capitalschools.edu.eg

Mar 2016 to Nov 2016 (8 months)
IT Service Desk Analyst at Hayah International Academy

Experience Details

IT Service Desk Analyst

IT/Software Development

Experienced (Non-Manager)

* Professional IT Support experience including diagnosing, repairing and solving hardware/software and network related issues.
* Professional supporting of Windows and Mac Operating Systems.
* Experience supporting Apple iMac/MacBook/iPad and iPhone.
* Experience supporting application suite such as Microsoft Office.
* Diagnosing and solving issues with Switches, Access Points, Printers, Scanners, Photocopiers and CCTV.
* Experience with Audio/Visual Equipment.
* Experience with MAP Testing, Rediker and RenWeb.
* Professional use of technical documentation and diagnostic tools to solve hardware and software problems.
* Identify opportunities and recommend solutions for improving service, efficiency and effectiveness.
* Follow up with end users to ensure issue has been resolved.
* Understanding of ITIL principles and detailed knowledge of internal processes.


Company Details

Hayah International Academy

New Cairo, Egypt

101-500 employees

Education

www.hayahacademy.net

Jan 2011 to May 2015 (4 years 4 months)

Education

Bachelor's Degree in Ain Shams University

Education Details

Bachelor's Degree

Ain Shams University

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary Sheraton High School

Egypt

2002

C / Good / 65 - 75%

N/A

Tabary Sheraton High School
2002

Training and Courses

Training/Course Details

ITIL Foundation V3

Apr 2013

MegaSoft

N/A

Training/Course Details

Forefront Threat Management Gateway (TMG)

Jan 2013

Valuesys Training Center

N/A

Training/Course Details

Microsoft Certified IT Professional (MCITP) - System Administrator

Aug 2012

Valuesys Training Center

N/A

Training/Course Details

Cisco Certified Network Associate (CCNA)

Aug 2008

YAT

N/A

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Last update was today

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Profile Skills and Keywords

Active DirectoryAin Shams UniversityAnalyticalAntivirus SoftwareArabicCisco Certified Network Associate (CCNA)EducationEnglishForefront Threat Management Gateway (TMG)FortigateHard WorkerITIT AdministratorIT Service Desk AnalystITILITIL Foundation V3Import And ExportInnovativeLinuxMac OSMicrosoft Certified IT Professional (MCITP) - System AdministratorMicrosoft SQL ServerMicrosoft WindowsNetworkingOrganizerProblem SolverSenior IT OfficerService Desk AnalystSoftware DevelopmentSystem Administrator

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

ITIL

ITIL

: Expert

: Extreme - I love it!

:

3-5 years

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

5-7 years

Antivirus Software

Antivirus Software

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

More than 7 years

Fortigate

Fortigate

: Advanced

: Extreme - I love it!

:

3-5 years

Active Directory

Active Directory

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: Extreme - I love it!

:

3-5 years

Linux

Linux

: Intermediate

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Service Desk Analyst

Service Desk Analyst

: Expert

: Extreme - I love it!

:

More than 7 years

System Administrator

System Administrator

: Expert

: Extreme - I love it!

:

More than 7 years

IT Administrator

IT Administrator

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Hard worker, Organizer, Problem Solver, Innovative

Online Presence

Public Profilehttps://eg.linkedin.com/in/ahmed-elhamamsy-74892b85

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