Basic Info

Ahmed Elhamamsy

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Infrastructure Engineer at Swedish Group

Experience Details

Senior Infrastructure Engineer

IT/Software Development

Manager

- Design, plan, deploy, manage, document, and monitor cloud computing platforms and services, physical and virtual servers, networking devices, internet connections, storage environments, databases, software applications, scripts, and updates/patches.

- install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face

- Set up and maintains all desktops/laptops/iPads/phones/computer related equipment, maintains all software licenses and upgrades.

- Administration of wired & wireless network infrastructure including configuration & maintenance of switches, access points, VPN and respective security systems including firewalls, antivirus, etc.

- Design, plan, deploy, and manage, document, and monitor directory services, group policies, DHCP, DNS, NTP, SFTP, WSUS, VPN and others.

- Perform administrative and design support in business applications such as: QuickBooks, WebEx, etc.

- Manage and support wireless access points, SSIDs and related documentation.

- Administer Office 365 business system.

- Perform data backups and disaster recovery operations together with all documentations needed.

- Responsible for purchasing IT Software / Hardware and contact with different suppliers and vendors.

- Provide remote access / VPN support to various applications and services.

- Provide orientation and guidance to users on how to operate new software and computer equipment.

- Research potential cost effective software and hardware solutions to improve company IT infrastructure.


Company Details

Swedish Group

Cairo, Egypt

11-50 employees

Import and Export

www.swedish-group.com

Jun 2015 to present (2 years 7 months)
IT Service Desk Analyst at Hayah International Academy

Experience Details

IT Service Desk Analyst

IT/Software Development

Experienced (Non-Manager)

- Expert in evaluating, building, installing, testing, maintaining and supporting Apple Devices, Windows OS, Laptops, Printers, Smart board, Peripherals and applications.

- Ensure that the deployed architecture for infrastructure, servers, PCs and peripherals meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability.

- Expert in building and deploying computer images using WDS, Expert in working on AD, GPO, and OU.

- Applies advanced diagnostic techniques to identify problems, perform root cause analysis and apply resolutions.

- Liaise with vendors, IT coordinators and other IT teams to ensure a high level of system availability.
Complete IT service requests per agreed SLO & update the status of an incident or service request in the IBM Tivoli System.

- Ensure escalation and other sectional procedures are maintained, proactively informing management of process or procedural improvements.

- Understanding of ITIL principles and detailed knowledge of internal processes.


Company Details

Hayah International Academy

Cairo, Egypt

101-500 employees

Education

www.hayahacademy.net

Jan 2011 to May 2015 (4 years 4 months)
IT Specialist at Zone Advertising

Experience Details

IT Specialist

IT/Software Development

Entry Level

- Serve as the first point of contact for customers seeking technical assistance over the phone or email.

- Support LANs, WANs, network segments, Internet, and intranet systems.

- Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.

- Ensure design of the system allows all components to work properly together.

- Make recommendations for future upgrades.

- Record events and problems and their resolution in logs.

- Keeping track of all new technologies, solutions, updates, and devices.


Company Details

Zone Advertising

Egypt

N/A

Graphic Design

N/A

Nov 2007 to Oct 2010 (2 years 11 months)

Education

Bachelor's Degree in Ain Shams University

Education Details

Bachelor's Degree

Ain Shams University

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary Sheraton High School

Egypt

2002

C / Good / 65 - 75%

N/A

Tabary Sheraton High School
2002

Training and Courses

Training/Course Details

ITIL Foundation V3

Apr 2013

MegaSoft

N/A

Training/Course Details

Forefront Threat Management Gateway (TMG)

Jan 2013

Valuesys Training Center

N/A

Training/Course Details

Microsoft Certified IT Professional (MCITP) - System Administrator

Aug 2012

Valuesys Training Center

N/A

Training/Course Details

Cisco Certified Network Associate (CCNA)

Aug 2008

YAT

N/A

Jobseeker photo

Profile Skills and Keywords

Active DirectoryAin Shams UniversityAnalyticalAntivirus SoftwareApple SupportArabicCisco Certified Network Associate (CCNA)EducationEnglishFirewallForefront Threat Management Gateway (TMG)FortigateGraphic DesignHard WorkerITIT AdministratorIT Service Desk AnalystIT SpecialistITILITIL Foundation V3Import And ExportInnovativeLinuxMac OSMicrosoft Certified IT Professional (MCITP) - System AdministratorMicrosoft SQL ServerMicrosoft WindowsNetwork AdministratorNetworkingOrganizerProblem SolverProblem SolvingSenior Infrastructure EngineerService Desk AnalystSoftware DevelopmentStorage And BackupSystem AdministratorTroubleshooting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

ITIL

ITIL

: Expert

: Extreme - I love it!

:

3-5 years

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

5-7 years

Antivirus Software

Antivirus Software

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

More than 7 years

Fortigate

Fortigate

: Advanced

: Extreme - I love it!

:

3-5 years

Active Directory

Active Directory

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: Extreme - I love it!

:

3-5 years

Linux

Linux

: Intermediate

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Apple Support

Apple Support

: Expert

: Extreme - I love it!

:

5-7 years

Firewall

Firewall

: Expert

: Extreme - I love it!

:

5-7 years

Storage and Backup

Storage and Backup

: Expert

: Extreme - I love it!

:

More than 7 years

Troubleshooting

Troubleshooting

: Expert

: Extreme - I love it!

:

More than 7 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

More than 7 years

Service Desk Analyst

Service Desk Analyst

: Expert

: Extreme - I love it!

:

More than 7 years

Network Administrator

Network Administrator

: Expert

: Extreme - I love it!

:

More than 7 years

System Administrator

System Administrator

: Expert

: Extreme - I love it!

:

More than 7 years

IT Administrator

IT Administrator

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Hard worker, Organizer, Problem Solver, Innovative

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