Basic Info

Ahmed elattar

2 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Daimound call center delegate supervisor at Etisalat egypt

Experience Details

Daimound call center delegate supervisor

Customer Service/Support

Experienced (Non-Manager)

£-main objective :
&-Collect organizational data and employ it to generate reports on work volume and projected staffing needs.

&-The reports are generated on a daily, weekly, monthly and annual basis and Analyze report data and provide direction and support to Customer Support Supervisors and Consultants regarding inquiries on our products and services.

&-Monitors the organization’s business strategy and create the forecast to make sure it employs enough workers with the right skills at the right time and balance staffing levels with the volume of work being produced. Prepare analysis of resource issues.

&-Prepare detailed budget charts, tables, and spreadsheets as needed, in support of a variety of budgetary analyses and special projects.
Prepare analysis for use in planning, budget, business review and other presentation




Company Details

Etisalat egypt

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2015 to present (1 year 6 months)
Daimound call center advisor at ETISALAT EGYPT

Experience Details

Daimound call center advisor

Customer Service/Support

Experienced (Non-Manager)

Ǻ ETISALAT EGYPT FROM 1/2011 TO 10/2015

-*HIGH VALU AGENT&ACTIVATION support .

-*COMPLINT AND RETENTION SUPPORT FROM 1/2013TO 1/2014

Acting As a team leader in the revolution recent period of more
than two months

ß-ETISALAT EGYPT FROM 1/2014 TILL NOW

*- DIAMOND TEAM FORNT LINE support FROM 1/2014 till now .





SUCCESS STORIES .

*- THE BEST Performance agent at the last 2015 in Diamond team

*-Employ of the month at the last April2016 .

*-New idea lead to cost deduction from Service requests and save the sevice level .

-*Certificate of etisalat Egypt estimate the ideal employee in the month of 6 /2013 increased hours of my work in more than 16 hours per 10-day continuous:

-*THANKS MAIL FROM DRICTOR CALL CENTER MANGER FROM etisalat egypt because New idea led to relieve pressure on the service level of inbound calls .
*
-New idea led to relieve pressure on the service level of complnt services Requests



Ahmed ElAttar
call center Advisor
Mob: +201119442237


www.etisalat.eg / etisalat






Company Details

ETISALAT EGYPT (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2014 to Oct 2015 (1 year 9 months)
Customer service AGENT at Vodafone egypt

Experience Details

Customer service AGENT

Customer Service/Support

Experienced (Non-Manager)

Ǻ ETISALAT EGYPT FROM 1/2011 TO 1/2014

-*HIGH VALU AGENT&ACTIVATION support .

-*COMPLINT AND RETENTION SUPPORT FROM 1/2013TO 1/2014

Acting As a team leader in the revolution recent period of more
than two months

ß-ETISALAT EGYPT FROM 1/2014 TILL NOW

*- DIAMOND TEAM FORNT LINE support FROM 1/2014 till now .





SUCCESS STORIES .

*- THE BEST Performance agent at the last 2015 in Diamond team

*-Employ of the month at the last April2016 .

*-New idea lead to cost deduction from Service requests and save the sevice level .

-*Certificate of etisalat Egypt estimate the ideal employee in the month of 6 /2013 increased hours of my work in more than 16 hours per 10-day continuous:

-*THANKS MAIL FROM DRICTOR CALL CENTER MANGER FROM etisalat egypt because New idea led to relieve pressure on the service level of inbound calls .
*
-New idea led to relieve pressure on the service level of complnt services Requests



Ahmed ElAttar
call center Advisor
Mob: +201119442237


www.etisalat.eg / etisalat


Company Details

Vodafone egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Telecommunications

www.etisalat.com

Jan 2011 to Jan 2014 (3 years)

Achievements


Certificate of Vodafone Egypt estimate the ideal employee in the month of 6 /2013 increased hours of my work in more than 16 hours per 10-day continuous:

Education

Bachelor of Commerce. Accounting Division. in Accounting Division.

Education Details

Bachelor of Commerce. Accounting Division.

Accounting Division.

AIN SHAMS UNIVERSTY IN CAIRO, Egypt

C / Good / 65 - 75%

.

.

AIN SHAMS UNIVERSTY IN CAIRO
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el husiniaa elthanwyaa

Egypt

2006

B / Very Good / 75 - 85%

N/A

el husiniaa elthanwyaa
2006

Certifications

SOFT SKILLS
Oct 2010

Certificate details

SOFT SKILLS

Oct 2010

N/A

N/A

GOOD

FGF

N/A

Training and Courses

Training/Course Details

English Studies Division

Oct 2011

THE AMERICAN UNIVERSITY IN CAIRO_

){Emerging learners Elementary certificate A2 on the (CEFR) common European framework of Reference.} level 13

Training/Course Details

english.office2010.customer service

Feb 2011

 Sponsor:_FutureGeneration Foundation.{F.G.F}.

{180 hrs MS Office2003}[M.S ptoject,internet,MS windows] {108 hrs Business English} {27 hrs Business Soft Skills (communication,team building,presentation,business English,administrative,sales,customer service and HR skills)} {12 hrs Career advancement} {60 hrs Graduation project(feasibility study)}and I I got awarded the project successful .

Training/Course Details

customer care acadamy

Sep 2013

vodafoe egypt

how to work as team leader and how to achive your company golas

marketing at AUC
Apr 2013

Training/Course Details

marketing

Apr 2013

AUC

N/A

java at FGF
Oct 2010

Training/Course Details

java

Oct 2010

FGF

N/A

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

Accounting Division.ArabicCommunication SkillsCommunicatorComputerComputer SkillsConsumer ServicesCreativeCustomer Care AcadamyCustomer ServiceCustomer Service AGENTCustomer-orientedDaimound Call Center AdvisorDaimound Call Center Delegate SupervisorDedication To WorkETISALAT EGYPTEnglishEnglish Studies DivisionEnglish.office2010.customer ServiceHard WorkHopeHuman Resources (HR)JavaLeading SkillsMarketingMicrosoft ExcelMicrosoft OfficeMicrosoft WordOptimismOrganizerSales Skill And RefentionSoft SkillsSupportSupportiveTelecommunicationsTo Be A Manager In My JobTo Be ActiveTo Be OrganizedVodafone Egypt

Self-assesed Skills

Languages

English

English

: Intermediate

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Expert

: Extreme - I love it!

:

Less than 1 year

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

sales skill and refention

sales skill and refention

: Expert

: Extreme - I love it!

:

1-3 years

Computer skills

Computer skills

: Expert

: Extreme - I love it!

:

More than 7 years

communication skills

communication skills

: Expert

: Extreme - I love it!

:

3-5 years

soft skills

soft skills

: Expert

: Extreme - I love it!

:

3-5 years

leading skills

leading skills

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Customer-oriented, Creative, Organizer, Supportive

Online Presence

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