Basic Info

Ahmed elattar

2 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Complint and Retention Specialist at ETISALAT EGYPT

Experience Details

Senior Complint and Retention Specialist

Customer Service/Support

Experienced (Non-Manager)

-ETISALAT EGYPT FROM 1/2014 TILL NOW


*- DIAMOND TEAM FORNT LINE FROM 1/2014 TO 3/2015.

*- TRANSFERD TO COMPLINT AND RETENTION TILL NOW .


SUCCESS STORIES .

*- THE BEST Performance agent at the last 2015 in Diamond team

*-Employ of the month at the last April2016 .

*-New idea lead to cost deduction from Service requests and save the sevice level .


Ahmed ElAttar
Senior Complint and Retention Specialist
Mob: +201119442237


www.etisalat.eg / etisalat





Company Details

ETISALAT EGYPT (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2014 to present (2 years 11 months)
Customer service AGENT at Vodafone egypt

Experience Details

Customer service AGENT

Customer Service/Support

Experienced (Non-Manager)


VODAFONE EGYPT FROM 1/2011 TO 1/2014

-*HIGH VALU AGENT&PREMIUM;&ACTIVATION; support .

-*COMPLINT AND RETENTION SUPPORT FROM 1/2013TO 1/2014

Acting As a team leader in the revolution recent period of more
than two months
Success Stories:
-*Certificate of Vodafone Egypt estimate the ideal employee in the month of 6 /2013 increased hours of my work in more than 16 hours per 10-day continuous:

-*THANKS MAIL FROM DRICTOR CALL CENTER MANGER FROM VODfone egypt because New idea led to relieve pressure on the service level of inbound calls .

-New idea led to relieve pressure on the service level of complnt services Requests .


Company Details

Vodafone egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Telecommunications

www.etisalat.com

Jan 2011 to Jan 2014 (3 years)

Achievements


Certificate of Vodafone Egypt estimate the ideal employee in the month of 6 /2013 increased hours of my work in more than 16 hours per 10-day continuous:

Education

Bachelor of Commerce. Accounting Division. in Accounting Division.

Education Details

Bachelor of Commerce. Accounting Division.

Accounting Division.

AIN SHAMS UNIVERSTY IN CAIRO, Egypt

C / Good / 65 - 75%

.

.

AIN SHAMS UNIVERSTY IN CAIRO
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el husiniaa elthanwyaa

Egypt

2006

B / Very Good / 75 - 85%

N/A

el husiniaa elthanwyaa
2006

Certifications

SOFT SKILLS
Oct 2010

Certificate details

SOFT SKILLS

Oct 2010

N/A

N/A

GOOD

FGF

N/A

Training and Courses

Training/Course Details

English Studies Division

Oct 2011

THE AMERICAN UNIVERSITY IN CAIRO_

){Emerging learners Elementary certificate A2 on the (CEFR) common European framework of Reference.} level 13

Training/Course Details

english.office2010.customer service

Feb 2011

 Sponsor:_FutureGeneration Foundation.{F.G.F}.

{180 hrs MS Office2003}[M.S ptoject,internet,MS windows] {108 hrs Business English} {27 hrs Business Soft Skills (communication,team building,presentation,business English,administrative,sales,customer service and HR skills)} {12 hrs Career advancement} {60 hrs Graduation project(feasibility study)}and I I got awarded the project successful .

Training/Course Details

customer care acadamy

Sep 2013

vodafoe egypt

how to work as team leader and how to achive your company golas

marketing at AUC
Apr 2013

Training/Course Details

marketing

Apr 2013

AUC

N/A

java at FGF
Oct 2010

Training/Course Details

java

Oct 2010

FGF

N/A

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

Accounting Division.ArabicCommunication SkillsCommunicatorComputerComputer SkillsConsumer ServicesCreativeCustomer Care AcadamyCustomer ServiceCustomer Service AGENTCustomer-orientedDedication To WorkETISALAT EGYPTEnglishEnglish Studies DivisionEnglish.office2010.customer ServiceHard WorkHopeHuman Resources (HR)JavaLeading SkillsMarketingMicrosoft ExcelMicrosoft OfficeMicrosoft WordOptimismOrganizerSales Skill And RefentionSenior Complint And Retention SpecialistSoft SkillsSupportSupportiveTelecommunicationsTo Be A Manager In My JobTo Be ActiveTo Be OrganizedVodafone Egypt

Self-assesed Skills

Languages

English

English

: Intermediate

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Expert

: Extreme - I love it!

:

Less than 1 year

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

sales skill and refention

sales skill and refention

: Expert

: Extreme - I love it!

:

1-3 years

Computer skills

Computer skills

: Expert

: Extreme - I love it!

:

More than 7 years

communication skills

communication skills

: Expert

: Extreme - I love it!

:

3-5 years

soft skills

soft skills

: Expert

: Extreme - I love it!

:

3-5 years

leading skills

leading skills

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Customer-oriented, Creative, Organizer, Supportive

Online Presence

https://www.facebook.com/ahmed.elatar1https://www.facebook.com/ahmed.elatar1https://www.facebook.com/ahmed.elatar1https://www.facebook.com/ahmed.elatar1https://www.facebook.com/ahmed.elatar1https://www.facebook.com/ahmed.elatar1

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