Basic Info

Ahmed Bahgat

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Relation Manager , Call Center Manager at Modern Motors

Experience Details

Customer Relation Manager , Call Center Manager

Customer Service/Support

Manager

N/A


Company Details

Modern Motors

Cairo, Egypt

N/A

Business Services - Other, Consumer Services

www.modernmotors.com

Apr 2014 to present (2 years 8 months)
Call Center Manager at LOGIC Management service

Experience Details

Call Center Manager

Customer Service/Support

Manager

N/A


Company Details

LOGIC Management service (multinational)

Cairo, Egypt

51- 100 employees

Market Research

www.logic-research.com

Nov 2012 to Jan 2014 (1 year 2 months)
Site Auditor at Raya Contact Center

Experience Details

Site Auditor

Quality

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Mar 2012 to Nov 2012 (8 months)
QA supervisor at Raya Contact Center

Experience Details

QA supervisor

Quality

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center

Cairo, Egypt

More then 1000 employees

Consumer Services

www.rayacc.com

Feb 2010 to Jan 2012 (1 year 11 months)
Internal Auditor at RAYA Contact Center

Experience Details

Internal Auditor

Quality

Experienced (Non-Manager)

N/A


Company Details

RAYA Contact Center

Cairo, Egypt

More then 1000 employees

Consumer Services

www.rayacc.com

Sep 2009 to Jan 2010 (4 months)
QAE at RAYA Contact Center at Raya

Experience Details

QAE at RAYA Contact Center

Quality

Entry Level

N/A


Company Details

Raya

Cairo, Egypt

N/A

Consumer Services

www.rayacc.com

Oct 2008 to Sep 2009 (11 months)
E-Marketing at Hotel Online Booking Repesentive

Experience Details

E-Marketing

Marketing/PR/Advertising

Experienced (Non-Manager)

Data Entry , and update data , follow up with hotels and service supplier,
Client service and Customer service


Company Details

Hotel Online Booking Repesentive

Cairo, Egypt

11-50 employees

Marketing and Advertising

www.inotekservice.com

Aug 2007 to Aug 2008 (1 year)

Achievements


Build Call Center from scratch , Equipment, CRM and process


Build Process and train the staff , increase productivity


Build world Class Quality Team .


Education

Commerce in Account

Education Details

Commerce

Account

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1995 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Masr Elgedida

Egypt

1995

A / Excellent / 85 -100%

N/A

Masr Elgedida
1995

Certifications

Certificate details

COPC Certification

Dec 2011

95 out of 100

http://www.COPC.com

N/A

COPC

COPC RC certification able to handle all Contact Center Activities

DSH
Sep 2002

Certificate details

DSH

Sep 2002

N/A

N/A

N/A

Siegen University German

Highest German language certification

Certificate details

MS Dynamics Customization Certification

Oct 2016

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

6 Segma COPC

Dec 2010

COPC

N/A

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

6 Segma COPC6 SigmaAccountAnalyticalBusiness Services - OtherCOPC CertificationCall Center ManagerCommunicatorConsumer ServicesCustomer Relation Manager , Call Center ManagerCustomer ServiceCustomer-orientedDSHE-MarketingEnglishGermanInternal AuditorLOGIC Management ServiceLaunch Call CenterLeaderMS CRMMS Dynamics Customization CertificationMarket ResearchMarketingMarketing And AdvertisingMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioProblem SolverProblem Solving ToolsProcess DesignQA SupervisorQAE At RAYA Contact CenterQuality AssuranceQuality ControlSiebel CRMSite AuditorSupport

Self-assesed Skills

Languages

German

German

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

6 sigma

6 sigma

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

MS CRM

MS CRM

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

1-3 years

Siebel CRM

Siebel CRM

: Advanced

: High

:

5-7 years

Fields of Expertise

Process design

Process design

: Expert

: Extreme - I love it!

:

3-5 years

Problem solving tools

Problem solving tools

: Expert

: Extreme - I love it!

:

3-5 years

Launch Call center

Launch Call center

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Communicator, Customer-oriented, Problem Solver

Like Ahmed`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.