Basic Info

Ahmed Ahmed Badr

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Account Manger at Cairo Tech

Experience Details

Account Manger

Engineering - Telecom/Technology, Sales/Retail, Installation/Maintenance/Repair

Senior Management (e.g. VP, CEO)

- Design and implement smart home solutions for customers
- Design a sale campaign for the company
- Maintain customer database and acquiring new customers
- R&D for the new security systems
- Handling partnership with major company
- Hands-on experience on the field


Company Details

Cairo Tech

Cairo, Egypt

1-10 employees

Engineering Services, Telecommunications, Management Consulting

N/A

Jan 2015 to present (1 year 11 months)
Senior Ticketing Supervisor at Expedia

Experience Details

Senior Ticketing Supervisor

IT/Software Development

Experienced (Non-Manager)

- Provide ongoing customer/client service through phone, email, or fax inquiries. - Resolve customer complaints or answer customers' questions regarding policies and procedures - Complete daily reporting requirements including data entry and/or report distribution - Elite ticketing handing, queue work, issuing tickets. - Handling escalations , agents ,website and customer errors - Admin tasks and listing to call’s quality checking’s - Takes personal responsibility for solving customer issues. - Ensures communication (spoken and written) is accurate and informative


Company Details

Expedia

Cairo, Egypt

More than 1000 employees

Travel and Tourism

N/A

Mar 2015 to Jun 2016 (1 year 3 months)
Project Manger at Commercial Security Facility Establishment

Experience Details

Project Manger

Engineering - Telecom/Technology, Operations/Management, Sales/Retail

Manager

- Design and implement smart home solutions for customers
- Design a sale campaign for the company
- Maintain customer database and acquiring new customers
- R&D for the new security systems
- Handling partnership with major company
- Hands-on experience on the field


Company Details

Commercial Security Facility Establishment

Riyadh, Saudi Arabia

11-50 employees

Engineering Services, Information Technology Services, Telecommunications

N/A

Dec 2013 to Jan 2015 (1 year 1 month)
Senior Travel Agent at Teleperformance Egypt

Experience Details

Senior Travel Agent

Customer Service/Support, Tourism/Travel, Quality

Experienced (Non-Manager)

- Resolve queries and complaints.
- Achieve agreed targets and standards applied to the account.
- Maintain customer requirements and contribute to the Overall
improvement
- Dealing with SABRE Global Distribution System
- Takes personal responsibility for solving customer issues.
- Ensures communication (spoken and written) is accurate and
informative


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Telecommunications, Travel and Tourism

N/A

Jun 2012 to Aug 2013 (1 year 2 months)
Technical Engineer at Panasonic Egypt

Experience Details

Technical Engineer

Engineering - Telecom/Technology, Sales/Retail, IT/Software Development

Entry Level

- Design and implement PBX solutions
- maintain and support products
- handling major telephone networking
- implement sound systems and fire alarms
- installing surveillance cameras


Company Details

Panasonic Egypt (multinational)

Cairo, Egypt

101-500 employees

Engineering Services, Computer Networking , Marketing and Advertising

N/A

Jun 2010 to Jun 2011 (1 year)
Student schollarship (intern) at Ministry of renewable resources

Experience Details

Student schollarship (intern)

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Ministry of renewable resources

Cairo, Egypt

101-500 employees

Research

N/A

Jun 2008 to Oct 2008 (4 months)

Education

communication engineering in communication engineering

Education Details

communication engineering

communication engineering , network security

shrouk academy, Egypt

C / Good / 65 - 75%

N/A

N/A

shrouk academy
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

rajac

Egypt

2004

A / Excellent / 85 -100%

N/A

rajac
2004

Certifications

Toefl
May 2013

Certificate details

Toefl

May 2013

N/A

N/A

N/A

IBT

N/A

Certificate details

Microsoft Mroject

Mar 2014

N/A

N/A

N/A

AL mezyan

N/A

SABRE
Jun 2012

Certificate details

SABRE

Jun 2012

N/A

N/A

N/A

Teleperformance

N/A

TICO
Jun 2012

Certificate details

TICO

Jun 2012

N/A

N/A

N/A

TICO

N/A

Training and Courses

Training/Course Details

tenical operator

Jun 2011

air defense forse /egyption army

dealing with officer and soldiers regarding data delivering information to the specified places handling /receiving / sending information on phone customer service oriented using ms work excel power point

Training/Course Details

maintnance engineer

May 2010

panasonic

troubleshooting and technical support for PBX systems faxes computers and sound systems

sales at TEDx
Jun 2013

Training/Course Details

sales

Jun 2013

TEDx

N/A

Training/Course Details

Marketing and Project management

Jun 2010

Panasonic

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Account MangerAdaptiveArabicBusiness DevelopmentCard GamesCommunication EngineeringCommunicatorComputer NetworkingConsumer ServicesCreativeCustomer ServiceCustomer-orientedEngineeringEngineering ServicesEnglishFlexibleGoing OutHard WorkerITInformation Technology ServicesInstallationMaintenanceMaintnance EngineerManagementManagement ConsultingMarketing And AdvertisingMarketing And Project ManagementMicrosoft MrojectMusicNetwork SecurityNetworkingPanasonic EgyptPersuasion SkillsProgramingProject MangerQuality AssuranceQuality ControlReadingRepairResearchRetailSABRESalesSenior Ticketing SupervisorSenior Travel AgentSmart PplSoftware DevelopmentSoftware EngineeringStudent SchollarshipSupportTICOTechnical EngineerTecnical OperatorTelecommunicationsTeleperformance EgyptTenical OperatorToeflTourismTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Software Engineering

Software Engineering

: Expert

: Extreme - I love it!

:

3-5 years

network security

network security

: Expert

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

3-5 years

persuasion skills

persuasion skills

: Advanced

: Extreme - I love it!

:

Less than 1 year

programing

programing

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

engineering

engineering

: Advanced

: Extreme - I love it!

:

1-3 years

tecnical operator

tecnical operator

: Advanced

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Customer-oriented, Creative, Flexible / Adaptive

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