Basic Info

Ahmed Anwar

10 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

COO (Chief Operations Officer) at Spell Advertising LLC

Experience Details

COO (Chief Operations Officer)

Operations/Management, IT/Software Development, Marketing/PR/Advertising

Senior Management (e.g. VP, CEO)

N/A


Company Details

Spell Advertising LLC

Cairo, Egypt

11-50 employees

Marketing and Advertising, Internet/E-commerce, Information Technology Services

www.spellad.com

Jan 2015 to May 2017 (2 years 4 months)
Managing Director & Co-Founder at DMG (Digital Marketing Gurus)

Experience Details

Managing Director & Co-Founder

C-Level Executive/GM/Director

Senior Management (e.g. VP, CEO)

N/A


Company Details

DMG (Digital Marketing Gurus)

Cairo, Egypt

1-10 employees

Marketing and Advertising, Internet/E-commerce

N/A

Dec 2013 to Feb 2015 (1 year 2 months)
VP of Operations at Call Egypt -- for OMP & WAC Brands

Experience Details

VP of Operations

Operations/Management, Marketing/PR/Advertising , Project/Program Management

Manager

N/A


Company Details

Call Egypt -- for OMP & WAC Brands (multinational)

Cairo, Egypt

51-100 employees

Computer Software, Internet/E-commerce, Marketing and Advertising

www.w-advertize.com & www.om-p.com.au

Jan 2012 to Oct 2012 (9 months)
Field Marketing Manager at RIM (Research In Motion - BlackBerry Smartphones)

Experience Details

Field Marketing Manager

Marketing/PR/Advertising , Engineering - Telecom/Technology

Manager

N/A


Company Details

RIM (Research In Motion - BlackBerry Smartphones) (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Computer Hardware, Computer Software

blackberry.com

Jan 2011 to Dec 2011 (11 months)
Product Trainer at Samsung Home appliances & Mobile Phone Tech support (Teleperformance Egypt)

Experience Details

Product Trainer

Training/Instructor, Engineering - Telecom/Technology, Engineering - Mechanical/Electrical

Experienced (Non-Manager)

N/A


Company Details

Samsung Home appliances & Mobile Phone Tech support (Teleperformance Egypt) (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Manufacturing, Information Technology Services

www.samsung.com

Apr 2010 to Dec 2010 (8 months)
Telesales Team Manager at GWM (Global Web Marketing)

Experience Details

Telesales Team Manager

Marketing/PR/Advertising , Project/Program Management

Manager

N/A


Company Details

GWM (Global Web Marketing)

Giza, Egypt

11-50 employees

Internet/E-commerce, Marketing and Advertising

N/A

Nov 2009 to Mar 2010 (4 months)
Sr. Team Manager at The Real Online Yellowpages (Wasla Contact Center)

Experience Details

Sr. Team Manager

Project/Program Management, Quality, Marketing/PR/Advertising

Manager

N/A


Company Details

The Real Online Yellowpages (Wasla Contact Center)

Cairo, Egypt

501-1000 employees

Internet/E-commerce, Information Technology Services, Marketing and Advertising

N/A

Apr 2009 to Nov 2009 (7 months)
Team Manager, Trainer & Coach at C3 - The Call Center Company

Experience Details

Team Manager, Trainer & Coach

Marketing/PR/Advertising , Quality, Project/Program Management

Manager

N/A


Company Details

C3 - The Call Center Company

Cairo, Egypt

501-1000 employees

Internet/E-commerce, Telecommunications, Information Technology Services

N/A

Jul 2007 to Apr 2009 (1 year 9 months)
Customer Service Representative at Dell Computers - Raya Contact Center

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

N/A


Company Details

Dell Computers - Raya Contact Center

Cairo, Egypt

More than 1000 employees

Computer Software, Information Technology Services

N/A

Jan 2007 to Jun 2007 (5 months)

Achievements


- Built USA telesales team
- built Mobile Applications development & accounts management teams
- built web-development team
- Achieved over 250 USD of revenue (75% of company's revenue in the 2 years I was there)


- Restructured the company operations
- Eliminated refunds and chargebacks
- Minimized cost by 60%
- Production increased by 110%/


Sales went up 7 times expected goals


Launching first 4 waves of Samsung UK & Ireland Technical Support


Helped construct the telesales team, and successfully penetrated the Australian market


Exceeded the desired target in half the time
- Target was 1 SPD in 6 months - Achieved 1.52 SPD in 3 Months


- One of Top 5 Collectors - YP collections - C3
- Youngest Team Manager/ Trainer/ Coach - YP Collections & Sales


Top Performer - 5 months out of 6 months


- I was a top student in school - In Secondary school, I achieved a final score of 97.57%

Education

1 Year of College in Faculty of Commerce

Education Details

1 Year of College

Faculty of Commerce

Faculty of Commerce - Cairo University, Egypt

Not specified

N/A

N/A

Faculty of Commerce - Cairo University
2012 - 2013
4 Years of College in Mechanical Design and Production Management

Education Details

4 Years of College

Mechanical Design and Production Management

Faculty of Engineering - Cairo University, Egypt

Not specified

N/A

N/A

Faculty of Engineering - Cairo University
2003 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

om el abtal language school

Egypt

2003

A / Excellent / 85 -100%

N/A

om el abtal language school
2003

Certifications

Certificate details

Lean Six Sigma - Black Belt

Jan 2012

N/A

N/A

N/A

LSSA

N/A

Certificate details

TOPS - Champion Grade

Aug 2010

N/A

N/A

N/A

Teleperformance France

TOPS (Teleperformance Operational Processes & Standards) covers all aspects of operational processes and standards practiced by TP to ensure high quality standards and client satisfaction.

Training and Courses

Training/Course Details

Field Marketing

Jan 2011

BlackBerry - RIM (Research In Motion)

N/A

Training/Course Details

Mobile Phone & Telecommunication Technologies

Jun 2010

Samsung

N/A

Training/Course Details

SmartPhones Software Technologies

Jul 2010

Samsung

N/A

This profile is fresh!
Last update 14 days ago.

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Profile Skills and Keywords

ArabicCOO (Chief Operations Officer)Call Egypt -- For OMP & WAC BrandsClient RelationsComputer HardwareComputer SoftwareCustomer ServiceCustomer Service RepresentativeE-commerceEnglishFaculty Of CommerceField MarketingField Marketing ManagerHelping OthersITInformation Technology ServicesInnovativeInternetLeaderLean Six Sigma - Black BeltLearning New StuffLibre Office (Calc, Impress, Write & Draw)MS Office - ExcelMS Office - Power Point & WordManagementManaging Director & Co-FounderManufacturingMarketingMarketing And AdvertisingMechanical Design And Production ManagementMeditationMicrosoft WindowsMobile Phone & Telecommunication TechnologiesPersistentPlannerProblem SolverProduct TrainerProgram ManagementProjectProject ManagementQuality AssuranceQuality ControlRIM (Research In Motion - BlackBerry Smartphones)ReadingSamsung Home Appliances & Mobile Phone Tech Support (Teleperformance Egypt)SmartPhones Software TechnologiesSoftware DevelopmentSr. Team ManagerSupportTOPS - Champion GradeTeam ManagementTeam Manager, Trainer & CoachTelecommunicationsTelesales Team ManagerTrainingUbuntu LinuxVP Of Operations

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Medium

:

More than 7 years

Ubuntu Linux

Ubuntu Linux

: Advanced

: Extreme - I love it!

:

3-5 years

MS Office - Excel

MS Office - Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

MS Office - Power Point & Word

MS Office - Power Point & Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Libre Office (Calc, Impress, Write & Draw)

Libre Office (Calc, Impress, Write & Draw)

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Team Management

Team Management

: Expert

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Expert

: Extreme - I love it!

:

5-7 years

Client Relations

Client Relations

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Planner, Problem Solver, Innovative, Persistent

Online Presence

https://www.linkedin.com/in/ahmedanwar1985/https://www.facebook.com/ahmed.m.anwar.509

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