Basic Info

Ahmed Daba

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Internal Inquiry Representitve at Vodafone Egypt

Experience Details

Internal Inquiry Representitve

Customer Service/Support

Experienced (Non-Manager)

- Support for all VF Egypt Employees internal inquiries via Chat,Queue or mails as a main function.
- Act as front and second line of support for ProDsl and Compounds internet services via queue or mails as a main function, following with technicians coordinators and NOC team till problem closure.
- Support for all VF Egypt end users regarding internet inquiries and technical reporting via webchat as a main function.
- Vodafone cloud services and sherkety team support as a sub-function.
- Handling escalated service requests by front line technical support as a sub-function.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

vf.com.eg

Nov 2016 to present (1 year 2 months)
Technical Support at Vodafone Egypt

Experience Details

Technical Support

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

http:\\www.vodafone.com.eg

Apr 2015 to Nov 2016 (1 year 7 months)
Technical Support Engineer at Xceed

Experience Details

Technical Support Engineer

Engineering - Telecom/Technology

Entry Level

N/A


Company Details

Xceed

Egypt

N/A

Consumer Services , Internet/E-commerce, Computer Networking

N/A

Nov 2014 to Mar 2015 (4 months)

Education

B.Eng in Computer Systems Networking and Telecommunications

Education Details

B.Eng

Computer Systems Networking and Telecommunications

High institute of engineering and technology, Egypt

Not specified

N/A

N/A

High institute of engineering and technology
2009 - 2014

Certifications

CCNA
Dec 2014

Certificate details

CCNA

Dec 2014

N/A

N/A

N/A

Cisco

N/A

Jobseeker photo

Profile Skills and Keywords

ArabicCCNAComputer NetworkingComputer NetworksComputer Systems Networking And TelecommunicationsConsumer ServicesCreativeCustomer ServiceE-commerceEnglishHandles StressHard WorkerInternal Inquiry RepresentitveInternetLinuxOfficeSocialSupportSystem AdminTeam PlayerTechnical SupportTechnical Support EngineerTelecommunicationsVodafone EgyptWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Intermediate

: Intermediate

Tools and Technologies

CCNA

CCNA

: Expert

: Extreme - I love it!

:

Less than 1 year

Windows Server 2012

Windows Server 2012

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Office

Office

: Intermediate

: High

:

Less than 1 year

Linux

Linux

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

1-3 years

Computer Networks

Computer Networks

: Intermediate

: Extreme - I love it!

:

Less than 1 year

System Admin

System Admin

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Social, Handles Stress, Team Player

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