Basic Info

Ahmed Hassan

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Database Administrator at Fawry integrated systems

Experience Details

Senior Database Administrator

Banking

Experienced (Non-Manager)

N/A


Company Details

Fawry integrated systems

Egypt

N/A

Banking

N/A

Jan 2016 to present (11 months)
Senior Database Support Engineer at Oracle

Experience Details

Senior Database Support Engineer

IT/Software Development

Experienced (Non-Manager)

• The main role of a Database support engineer is to troubleshoot complex database problems requiring high level technical expertise and product knowledge
• Works directly with customers
• Participate in weekend rotation and shifts
• Actively share knowledge via Training sessions, Formal Mentoring, Creation/Review of Knowledge Repository Articles
• Consults with Management in directing resolution of critical Customer situations
• Consults with Customers on complex use of Oracle products


• Participates in initiatives that improve overall product and documentation quality
• Participates in product/platform testing
• Participates in Beta programs
• Serves as Situation Manager on highly sensitive proactive and reactive Customer issues
• Promotes the technical and professional development of others, i.e. mentoring others
• Proactively contribute to increasing the teams efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities


Company Details

Oracle (multinational)

Egypt

More than 1000 employees

Information Technology Services

N/A

Jan 2013 to Dec 2015 (2 years 11 months)
Application Support Specialist at ITS

Experience Details

Application Support Specialist

IT/Software Development

Experienced (Non-Manager)

• Provide a second line support service 24/7 for all applications and databases problems.
• Resolve all tickets that were escalated from the 1’st line support team in Remedy system.
• Installing, creating and configuring all databases (SQL Server 2005 and 2008, Oracle Database10g) for all applications.
• Ensure the day-to–day operation of all applications and its databases with minimal downtime and ensure high availability for applications.
• Follow-up on the daily health checks and fix problems once they appear on a server.
• Creating and Managing Mailbox Databases of Exchange Server 2010.
• Administrating and troubleshooting Exchange server 2010
• Administrating all corporate Antiviruses (Kaspersky, Symantec Endpoint Protection) that were applied on all machines (clients, servers) in company’s regions.
• Managing all Microsoft office communicator 2007 R2 servers including Databases and Active directory.
• Managing and administrating JSCAPE Secure FTP Server (front and back ends).
• Works on transition stage to provide support for all IT departments in all ITS regions over the world.
• Managing applications virtualization using Citrix XenAPP5 running on windows server 2008.


• Full administration (Software and Hardware) of nearly 400 servers (Physical and Virtual) on different remote sites.
• Managing DNS, DHCP, and file servers for all on all sites.
• Managing nearly 30 ESX server using VMware VCenter Server 4 distributed on all company datacenters.
• Managing and administrating Active Directory and Domain Controllers.
• Do all proactive tasks for tuning all applications.
• Transfer the knowledge to the first line of support


Company Details

ITS (multinational)

Egypt

More than 1000 employees

Information Technology Services

N/A

Apr 2009 to Dec 2012 (3 years 8 months)

Education

Bachelor of computer and information in IT

Education Details

Bachelor of computer and information

IT

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al zahraa

Egypt

2004

A / Excellent / 85 -100%

N/A

Al zahraa
2004

Certifications

Certificate details

Oracle 9i SQL Certification

Feb 2009

N/A

N/A

N/A

N/A

Certificate details

Oracle Database 10g Administrator Certified Professional

Dec 2011

N/A

N/A

N/A

N/A

Certificate details

Oracle Database 11g Administrator Certified Professional

Jun 2013

N/A

N/A

N/A

N/A

Certificate details

Oracle Database 12c Administrator Certified Professional

May 2014

N/A

N/A

N/A

N/A

Certificate details

Oracle Database 11g Performance Tuning Certified Expert

Dec 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

• Oracle Grid Infrastructure 11g: Manage Clusterware and ASM Release 2

May 2014

Oracle University

N/A

Training/Course Details

• Oracle Database 11g: RAC Administration Release 2

Jan 2015

Oracle University

N/A

Training/Course Details

• Oracle Database 11g: Administration Workshop I

Feb 2013

Oracle University

N/A

This profile is fresh!
Last update 30 days ago.

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Profile Skills and Keywords

AdaptiveAnalyticalApplication Support SpecialistArabicBankingDatabaseDatabase AdministrationEnglishFlexibleITITSInformation Technology ServicesInitiativeOracleOracle 9i SQL CertificationOracle DatabaseOracle Database 10g Administrator Certified ProfessionalOracle Database 11g Administrator Certified ProfessionalOracle Database 11g Performance Tuning Certified ExpertOracle Database 12c Administrator Certified ProfessionalSenior Database AdministratorSenior Database Support EngineerSoftware DevelopmentSupportiveTeam Player Oracle Database 11g: Administration Workshop I Oracle Database 11g: RAC Administration Release 2 Oracle Grid Infrastructure 11g: Manage Clusterware And ASM Release 2

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Oracle Database

Oracle Database

: Expert

: Extreme - I love it!

:

5-7 years

Database

Database

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Database Administration

Database Administration

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Initiative, Flexible / Adaptive, Team Player, Supportive

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