Basic Info

Ahmed Albahnasawy

2 years

Damietta, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Support Engineer at Z2Data

Experience Details

Customer Support Engineer

Customer Service/Support, Engineering - Mechanical/Electrical

Entry Level

-Receiving new tasks and projects from customers and distributing the tasks to the different teams
-Making plans with the teams and taking their deadlines
-Following up with the different teams on the outstanding tasks/projects
-Setting weekly meeting with the customers
-Handling customers feedbacks and setting internal meetings to fix it
-Delivering the completed projects after reviewing them and fixing its issues
-Testing the customer's projects before delivery and reporting issues and bugs
-Setting meetings when needed between our teams and the customers


Company Details

Z2Data

Qalubia, Egypt

501-1000 employees

Electronics and Semiconductors, Computer Software

N/A

Apr 2017 to present (9 months)
Technical Support at Shakespeare Foundry Group

Experience Details

Technical Support

Engineering - Mechanical/Electrical

Entry Level

-Contacting customers for new RFQs, and making the quotations for them
-Following up with customers until getting the purchasing offer
-Opening new markets in several countries in Africa and Europe
-Handling the customers needs and feedbacks
-Drawing the requested parts using Solidworks and calculating its expected cost


Company Details

Shakespeare Foundry Group (multinational)

Cairo, Egypt

501-1000 employees

Engineering Services

www.sfe.com

Mar 2016 to Apr 2017 (1 year 1 month)
Mechanical engineer (intern) at Bavarian auto group

Experience Details

Mechanical engineer (intern)

Manufacturing/Production

Entry Level

N/A


Company Details

Bavarian auto group (multinational)

Giza, Egypt

501-1000 employees

Automotive

N/A

Aug 2013 to Sep 2013 (1 month)
Mechanical power engineer (intern) at General petroleum company

Experience Details

Mechanical power engineer (intern)

Installation/Maintenance/Repair

Entry Level

-Training on the different tasks of the technical office engineering such as purchasing
-Receiving the different reports from the sites and handling the issues and requsets


Company Details

General petroleum company

Cairo, Egypt

More than 1000 employees

Chemicals

N/A

Jul 2013 to Aug 2013 (1 month)
Mechanical power engineer (intern) at Damietta power plant

Experience Details

Mechanical power engineer (intern)

Engineering - Mechanical/Electrical

Entry Level

N/A


Company Details

Damietta power plant

Damietta, Egypt

501-1000 employees

Energy and Utilities

N/A

Jul 2012 to Aug 2012 (1 month)

Education

Eng in Mechanical power engineering

Education Details

Eng

Mechanical power engineering, automotive , internal combustion engine

Portsaid University, Egypt

C / Good / 65 - 75%

-Maintenance -Solidworks _Th

N/A

Portsaid University
2009 - 2014

Certifications

Solid works
Mar 2014

Certificate details

Solid works

Mar 2014

N/A

N/A

N/A

Jelecom

N/A

Certificate details

Mechanical Maintenance

Apr 2014

N/A

N/A

N/A

Maz training center

N/A

Autocad
Jan 2010

Certificate details

Autocad

Jan 2010

N/A

N/A

N/A

portsaid university

N/A

Training and Courses

Training/Course Details

automotive production

Aug 2013

Bavarian auto group

N/A

Training/Course Details

petrochemical

Aug 2013

General petroleum company

N/A

Training/Course Details

Mechanical power

Aug 2012

Damietta power plant

N/A

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicAutoCADAutomotiveAutomotive ProductionBavarian Auto GroupCarsChemicalsComputerComputer SkillsComputer SoftwareCreativeCustomer ServiceCustomer Support EngineerElectronics And SemiconductorsEnergy And UtilitiesEngineering ServicesEnglishFootballInnovativeInstallationInternal Combustion EngineItalianMaintenanceManufacturingMechanical EngineerMechanical MaintenanceMechanical PowerMechanical Power EngineerMechanical Power EngineeringMicrosoft OfficeOperationsOrganizerPetrochemicalPower PlantsProblem SolverProductionReadingRepairSales EngineeringShakespeare Foundry GroupSolid WorksSolidWorksSupportTechnical SupportTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Italian

Italian

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Computer Skills

Computer Skills

: Intermediate

: High

:

More than 7 years

SolidWorks

SolidWorks

: Intermediate

: High

:

1-3 years

AutoCAD

AutoCAD

: Intermediate

: High

:

1-3 years

Maintenance

Maintenance

: Intermediate

: High

:

1-3 years

Fields of Expertise

Customer service

Customer service

: Advanced

: High

:

1-3 years

Technical Support

Technical Support

: Advanced

: High

:

1-3 years

Automotive

Automotive

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Sales Engineering

Sales Engineering

: Intermediate

: High

:

1-3 years

Power plants

Power plants

: Beginner

: Medium

:

Less than 1 year

Key Skills

Analytical, Creative, Organizer, Problem Solver, Innovative

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