Basic Info

Ahmed Nassar

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support Team Lead at Nebras Technology

Experience Details

Technical support Team Lead

Customer Service/Support

Experienced (Non-Manager)

Creates and manages comprehensive project plans, encompassing project team structure and resource assignment, implementation, testing and training plans, and transition to support team
 Manages daily activities, issue resolution and communication across project execution teams in order to deliver projects on-time, as-requested by customer.
 Directs contractor and employee resources in the completion of project tasks
 Identifies, tracks, and escalates all project risks
 Effectively communicates and works across teams and functions to successfully roll out projects.
 Understand and keep up to date with current technology.
 Understand and keep up to date with the technical requirements of the assigned products.
 Assist in the definition of the requirements of the solution.
 Define the technical responsibilities of the customer.
 Prepare demonstrations.
 Assist with demonstrations.
 Solution installations as directed by the Project Manager.
 Liaison with third parties on technical matters.
 Testing the installed solution works technically.
 Integration specification and configuration.
 Act as a technical liaison with Central Teams or Business Units.
 Work with customer to ensure the solution sits correctly within his technical environment and that remote links are facilitated.
 Assist Project Manager with maintaining the issue log.
 Perform upgrades.
 Attend site post go live in situations where Customer Care cannot resolve a problem remotely. Quality & Regulatory (Q&R)
 Responsible for reviewing quotation / solution developed for the customer for technical feasibility
 Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.


Company Details

Nebras Technology

Cairo, Egypt

11-50 employees

Healthcare and Medical Services

www.nebrastech.com

Nov 2013 to present (3 years 1 month)
RIS/Pacs Specialist at Nebras Technoloy

Experience Details

RIS/Pacs Specialist

Installation/Maintenance/Repair

Experienced (Non-Manager)

N/A


Company Details

Nebras Technoloy

Egypt

N/A

Healthcare and Medical Services

N/A

Jan 2012 to Nov 2013 (1 year 10 months)
Service Engineer at Ma'adi Military Hospital

Experience Details

Service Engineer

Customer Service/Support

Entry Level

Making “out-of-service” equipment available again.
 Design a new System for inventory management.


Company Details

Ma'adi Military Hospital

Cairo, Egypt

501-1000 employees

Healthcare and Medical Services

N/A

Oct 2010 to Dec 2011 (1 year 2 months)
Inten| Global Delivery Center (GDC) (intern) at IBM

Experience Details

Inten| Global Delivery Center (GDC) (intern)

IT/Software Development

Student

 Build a PHP web-based application for GDC Team management
 Learning about SAP modules and ERP conecpts


Company Details

IBM (multinational)

Cairo, Egypt

More than 1000 employees

Computer Software

https://www.ibm.com/eg-en/

Jun 2009 to Nov 2009 (5 months)

Achievements


Successfully particpated in increasing installtion base to 1200+ installation around the world.
 One of the major factors that increses the NPS (Net Promoter Score) from 48% to 78%.
 Increase Service Revenue by 500 %.
 Developed strong relationships with manager and staff, creating cohesive and producative team within a deadline driven environement.
 Set a new solid effective process for Technical support team.
 Help greatly in forming a decision to develop two new products.




 Raise clinical awareness in the Egyptian healthcare environements.
 Reach 95% of cases resolution per day including complex issues.
 Particpated in more than 50+ Large projects.
 Work with requirements definition and implementing tests, configuration and updates for implementation of solutions in hospital environments.
• Providing proactive technical administration, planning, coordination, and documentation.


Build a PHP web-based application for GDC Team management
 Learning about SAP modules and ERP conecpts


in the top ten rank every year

Education

BSc in Systems and Biomedical Engineering

Education Details

BSc

Systems and Biomedical Engineering

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2005 - 2010

Certifications

Certificate details

Health Level Seven

Dec 2015

N/A

N/A

N/A

Health Level Seven

N/A

Training and Courses

Training/Course Details

Leadership

Sep 2015

RITI

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicComputer SoftwareCreativityCustomer ServiceCustomer SupportDatabaseEnglishGermanHard WorkerHealth Level SevenHealthcareHealthcare And Medical ServicesIBMITInstallationInten| Global Delivery Center (GDC)LeaderLeadershipMaintenanceManagementMedical ImagingMicrosoft SQL ServerPresenterProblem SolverProject ManagementRIS PacsRIS/Pacs SpecialistRepairSearch EnginesService EngineerSoftware DevelopmentSupportSystems And Biomedical EngineeringSystems IntegrationTechnical SupportTechnical Support Team LeadTechnology

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Beginner

: Intermediate

Tools and Technologies

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Expert

: High

:

5-7 years

Database

Database

: Advanced

: High

:

5-7 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: High

:

5-7 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

RIS Pacs

RIS Pacs

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Healthcare

Healthcare

: Advanced

: Extreme - I love it!

:

5-7 years

Systems Integration

Systems Integration

: Advanced

: Extreme - I love it!

:

3-5 years

Management

Management

: Intermediate

: High

:

3-5 years

Medical Imaging

Medical Imaging

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Hard worker, Presenter, Problem Solver

Online Presence

https://eg.linkedin.com/in/ahmedalinassarhttps://eg.linkedin.com/in/ahmedalinassar

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