Ahmed Ali Nassar

Technical support Team LeadFull Time

• Job Details:Creates and manages comprehensive project plans, encompassing project team structure and resource assignment, implementation, testing and training plans, and transition to support team  Manages daily activities, issue resolution and communication across project execution teams in order to deliver projects on-time, as-requested by customer.  Directs contractor and employee resources in the completion of project tasks  Identifies, tracks, and escalates all project risks  Effectively communicates and works across teams and functions to successfully roll out projects.  Understand and keep up to date with current technology.  Understand and keep up to date with the technical requirements of the assigned products.  Assist in the definition of the requirements of the solution.  Define the technical responsibilities of the customer.  Prepare demonstrations.  Assist with demonstrations.  Solution installations as directed by the Project Manager.  Liaison with third parties on technical matters.  Testing the installed solution works technically.  Integration specification and configuration.  Act as a technical liaison with Central Teams or Business Units.  Work with customer to ensure the solution sits correctly within his technical environment and that remote links are facilitated.  Assist Project Manager with maintaining the issue log.  Perform upgrades.  Attend site post go live in situations where Customer Care cannot resolve a problem remotely. Quality & Regulatory (Q&R)  Responsible for reviewing quotation / solution developed for the customer for technical feasibility  Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.

RIS/Pacs SpecialistFull Time

Service EngineerFull Time

• Job Details:Making “out-of-service” equipment available again.  Design a new System for inventory management.