
Ahmed Ali Nassar
Technical Engineer, Medical Consultant
Giza, EgyptWork Experience
Technical support Team LeadFull Time
Nebras Technology
Nov 2013 - Present -11 yrs, 8 months
Egypt , Cairo
- Job Details:Creates and manages comprehensive project plans, encompassing project team structure and resource assignment, implementation, testing and training plans, and transition to support team Manages daily activities, issue resolution and communication across project execution teams in order to deliver projects on-time, as-requested by customer. Directs contractor and employee resources in the completion of project tasks Identifies, tracks, and escalates all project risks Effectively communicates and works across teams and functions to successfully roll out projects. Understand and keep up to date with current technology. Understand and keep up to date with the technical requirements of the assigned products. Assist in the definition of the requirements of the solution. Define the technical responsibilities of the customer. Prepare demonstrations. Assist with demonstrations. Solution installations as directed by the Project Manager. Liaison with third parties on technical matters. Testing the installed solution works technically. Integration specification and configuration. Act as a technical liaison with Central Teams or Business Units. Work with customer to ensure the solution sits correctly within his technical environment and that remote links are facilitated. Assist Project Manager with maintaining the issue log. Perform upgrades. Attend site post go live in situations where Customer Care cannot resolve a problem remotely. Quality & Regulatory (Q&R) Responsible for reviewing quotation / solution developed for the customer for technical feasibility Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.
Service EngineerFull Time
Ma'adi Military Hospital
Oct 2010 - Dec 2011 -1 yr, 2 months
Egypt , Cairo
- Job Details:Making “out-of-service” equipment available again. Design a new System for inventory management.
Inten| Global Delivery Center (GDC)Internship
IBM
Jun 2009 - Nov 2009 -5 months
Egypt , Cairo
- Job Details: Build a PHP web-based application for GDC Team management Learning about SAP modules and ERP conecpts
Education
BSc in Systems and Biomedical Engineering
Cairo University (CU)Jan 2005 - Jan 2010 - 5 yr
Achievements
in the top ten rank every year
Skills
- Customer Service
- Healthcare
- RIS Pacs
- Customer Service
- Technical Support
- System Integration
- Database
- Microsoft SQL Server
- Medical Imaging
- Project Management
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Languages
English
FluentArabic
FluentGerman
Intermediate
Training & Certifications
Health Level Seven
Health Level Seven·2015Leadership
RITI·2015