Basic Info

Ahmed abdelghany

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior IT Specialist at Stream Global Services

Experience Details

Senior IT Specialist

IT/Software Development

Experienced (Non-Manager)

CAREER SUMMARY
IT professional recognized for being a valued business partner in diverse environments with
Particular experience and expertise in the following:
1- Network administrations & Maintenance
2- Server Monitoring
3- Internet Communications
4- E-mails and users creation
5- Hardware /Software installations & Configuration
6- Trouble shooting activities
7- Systems upgrade
8- Vendor / Inventory Management
9- Software licenses
10- Switches administration.
11- Backup and restore operations.
12- VLANS & routers administration.


Company Details

Stream Global Services (multinational)

Giza, Egypt

More than 1000 employees

Information Technology Services, Consumer Services

N/A

Jun 2011 to present (5 years 6 months)
IT support Engineer at Xceed Contact Centrer

Experience Details

IT support Engineer

IT/Software Development

Entry Level

Xceed Contact Centre is operat


Company Details

Xceed Contact Centrer

Giza, Egypt

N/A

Information Technology Services

N/A

May 2009 to Jan 2011 (1 year 8 months)
IT support at Industrial development authority

Experience Details

IT support

IT/Software Development

Entry Level

work on IT issues , tickets , vendors maintenance , coaching new team members , running audits on the departments PCs.


Company Details

Industrial development authority

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Sep 2008 to Oct 2009 (1 year 1 month)

Education

Information system in information system

Education Details

Information system

information system

Modern Academy, Egypt

C / Good / 65 - 75%

information technology

N/A

Modern Academy
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

horreya language school

Egypt

2003

C / Good / 65 - 75%

N/A

horreya language school
2003

Certifications

Certificate details

system center & hyper V

Jan 2014

98 out of 100

N/A

N/A

Microsoft

N/A

MCP
Jan 2010

Certificate details

MCP

Jan 2010

90 out of 100

N/A

N/A

Microsoft

N/A

Certificate details

ITIL Foundation V3

May 2015

100 out of 100

N/A

N/A

ITIL

N/A

Training and Courses

Training/Course Details

MCITP , MCSE , CCNA , MCP ,Windows 7

Jan 2009

YAT , Horizon ,Cairo university

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicConsumer ServicesEnglishExchnageITIT SupportIT Support EngineerIT Tester At IBMITIL Foundation V3Information SystemInformation Technology ServicesLotus NotesMCITPMCITP , MCSE , CCNA , MCP ,Windows 7MCPMCSESenior IT SpecialistSoftware DevelopmentStream Global ServicesStream InternationalSystem Center & Hyper VTechnical Analysis At IDATechnical Analysis At Xceed Call Center

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Lotus Notes

Lotus Notes

: Expert

: Extreme - I love it!

:

1-3 years

MCSE

MCSE

: Advanced

: Extreme - I love it!

:

3-5 years

MCITP

MCITP

: Advanced

: Extreme - I love it!

:

3-5 years

Exchnage

Exchnage

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Technical Analysis at Xceed call center

Technical Analysis at Xceed call center

: Expert

: Extreme - I love it!

:

1-3 years

Stream international

Stream international

: Expert

: Extreme - I love it!

:

1-3 years

Technical Analysis at IDA

Technical Analysis at IDA

: Expert

: Extreme - I love it!

:

1-3 years

IT Tester at IBM

IT Tester at IBM

: Advanced

: High

:

Less than 1 year

Online Presence

https://eg.linkedin.com/in/ahmed-abo-elsaad-9a22884a

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