AHMED GOMAA

Relationships executiveFull Time

• Job Details:1- Represent active daily point-of-contact for customers requesting or inquiring on different bank products (whether in person or by phone). 2- Process and issue fund transfers, bank drafts, traveler checks, certified checks, back office currency exchange, discounted checks, card & loan application. Maintain depository accounts (open, renew, close). 3- Receive and record customer orders. Prepare transaction documents, verify customer signatures, check balance, place holds on funds as required, check endorsements and validity, prepare SWIFT messages, determine way of settlement, apply charges, process accounting entries, post transactions, enter cash flow, inform HO treasury, review computer outputs, and issue advises & copies of payments as required. 4- Handle relationships with new and less complex individual accounts assigned by RM or POS manager (where terms have been established and procedures can be followed). 5- Maintain and develop cross-selling transactions through cultivation of account relationships. Maintain personal contacts with individuals through business calls and cross selling. 6- Develop new business from prospect customers through the utilization of all services of the bank and augment services in the ones already established. 7- Compile and analyze customer needs, prepare loan applications ( new, renewal, or modification), and provide adequate technical advice. 8- Review loan files systematically, including loan documentation, agreemets, commitments, historical data, memoranda, supporting documents, IDs, investigation reports, correspondence, news clippings, and other miscellaneous forms. Maintain index of files for ready access. 9- May assemble credit investigation required by loan cases. 10- Service and cooperate in other accounts at the instructions of the RM. 11- Follow-up automatic entries performed by IT systems.

Technical support agentFull Time

• Job Details:* Training the end users on the services/applications Deploy new services/applications Providing onsite support to end users Perform any job. * related task or command assigned by direct manager/ supervisor Handling clients relations and understanding clients needs Setting up forms and questionnaires for clients subscriptions. Assisting clients in filling technical forms and questionnaires. * Handling customer complaints. * Build good relationship with customer. * Responsible for training customer. * Make sure that training massage delivered well.