Ahmed Zahra

head of operations

• Job Details:Led transformation by deploying a task-based model, improving efficiency and reducing role dependency. Developed comprehensive L&D programmes with structured skills training and SOPs, boosting cross-coverage. Built systems for task tracking, KPI monitoring, and quality audits, achieving over 20% process efficiency gains. Reduced costs through staffing realignment, automation, and enhanced digital tools. Improved consultant referral workflows, increasing high-margin service referrals. Established governance models and SOPs for accountability and scalable practices.

medical centre manager

• Job Details:Directed multi-specialty clinics, improving FTE-to-patient ratios and productivity. Managed P&L, implemented dashboards, streamlined scheduling, and enhanced patient experience. Supervised staff, enforced quality protocols, and optimised EMR systems.

assistant COO - operations & technology

• Job Details:Spearheaded full Oracle Cloud ERP implementation across 3000+ employees and 300+ beds. Directed projects on productivity, costing, and value-based care to support expansion. Led hospital-wide training on systems, workflows, and cost methodologies.