AW
Ahmed Walid
IT
Nasr City, Cairo, EgyptWork Experience
Help Desk SpecialistFull Time
giga
Nov 2024 - Present -7 months
Egypt , Cairo
- Job Details:delivered technical support for hardware, software, and network issues. resolved user inquiries promptly, reducing system downtime by 15%. utilized tools like servicenow and active directory to streamline operations.
Education
Bachelor's Degree in arts
Cairo University (CU)Jan 2021 - Jan 2025 - 4 yr
Diploma in information technology
it-gate
Skills
Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
CCNA
IT-GATE·2024MCSA
IT-GATE·2024