Ahmed Taha

service sales team leader

• Job Details:monitored team performance, providing constructive feedback to enhance productivity and maintain high-quality standards. developed and implemented strategic sales plans, resulting in a 15% increase in market share. supervised team activities, ensuring compliance with established procedures and quality requirements. fostered strong client relationships, enhancing customer retention and satisfaction. identified and capitalized on business development opportunities, driving revenue growth by 20%.

service sales representative

• Job Details:managed the renewal process of customer contracts for maintenance, increasing renewal rates by 20%. trained huawei partners, improving their performance and service delivery. communicated with customers to provide updates on services, enhancing customer satisfaction. expanded maintenance coverage for inventory operations among enterprise customers. built relationships with industry customers, ensuring a smooth contract renewal process. conducted market analysis to identify growth opportunities and optimize sales strategies.

contact center interpreter

• Job Details:delivered real-time oral interpretations for clients over the phone, maintaining a high accuracy rate. facilitated communication between clients and non-english speakers through precise translations. conducted remote interpretations via audio conferencing or phone. completed over 2000 hours of phone interpretation, earning a professional interpreter certificate.