AS

ahmed shenawi

IT - Technical Support & Maintenance Leader at Alkancit Group

Giza, Egypt

Work Experience

  • IT - Technical Support & Maintenance Leader

    Alkancit Group

    Jan 2022 - Present -3 yrs, 4 months

    Egypt

    • Job Details:Implemented a preventive maintenance schedule, reducing emergency maintenance calls by 60%. Negotiated and reviewed maintenance contracts with external service providers. Assigned tasks and provided training to maintenance technicians. Reduced operational waste and pursued revenue development strategies. Maintained positive customer relations and promoted cross-functional teamwork.

  • IT Manager

    EIM Group

    Jan 2018 - Jan 2022 -4 yrs

    Egypt

    • Job Details:Directed IT operations to ensure system performance and user satisfaction. Upgraded and maintained IT infrastructure, improving overall business productivity. Led change management initiatives during major system migrations.

  • IT Maintenance and Technical Support Section Head

    Alkancit Group

    Jan 2016 - Jan 2018 -2 yrs

    Egypt

    • Job Details:Minimized operational disruptions and achieved high user adoption rates. Supervised a technical support team to ensure timely and effective issue resolution.

  • IT Help Desk & Maintenance Leader

    Alkan Telecom

    Jan 2012 - Jan 2016 -4 yrs

    Egypt

    • Job Details:Provided advanced technical support and resolved complex issues.

    • Education

    • Master's Degree in Business Administration

      ALEX UNIVERSITY

      Jan 2018 

    • Bachelor's Degree in Microsoft Certifications

      New Horizon

    • Bachelor's Degree in English Language

      American University in Cairo (AUC)

    • Bachelor's Degree in Hardware Maintenance Training

      Smouha Academy

    Skills

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